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Inside Sales Representative Job Description: Top Duties and Requirements

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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An Inside Sales Representative is responsible for selling products and services to customers. Using mostly email and phone communication, the successful candidate is able to employ effective sales strategies to get buyers what they want. Duties may include closing sales, maintaining inventory records, and finding new sales opportunities.

What does an Inside Sales Representative do?

An Inside Sales Representative is typically employed by a store or a business in order to sell their products and services directly to the public.

Inside Sales Representatives process sales transactions, book tickets, provide information about products, and promote merchandise while working in an office setting with other team members. Individuals in this role listen and communicate well, and leave customers satisfied with their purchases.

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Inside Sales Representative Job Description Examples:

Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
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Inside Sales Representative duties and responsibilities

An Inside Sales Representative has a number of sales-related duties and responsibilities, some of which may include:

  • Responding to customer complaints and inquiries quickly and efficiently
  • Answering phone calls and emails in a professional manner
  • Building rapport with customers
  • Collecting customer information for future follow-ups
  • Upselling services and making product recommendations
  • Closing sales and achieving company quotas
  • Identifying sales opportunities
  • Staying informed about product and service information updates

Inside Sales Representative skills and qualifications

A successful Inside Sales Representative candidate has high-level people skills and can expertly advise clients on which purchases to make. Top skills of an Inside Sales Representative include:

  • Excellent customer service
  • Clear communication and active listening
  • Ability to process information well
  • People oriented and experienced in rapport building
  • Ability to sell and promote
  • Working knowledge of various technology and software programs
  • Strong product knowledge
  • Excellent time management

Inside Sales Representative experience requirements

Inside Sales Representatives are experienced sales people who have a proven track record of selling products and services through incoming calls. Ideally, they know how to handle a high volume of customers at once and have at least two years of experience achieving a company’s sales goals.

Inside Sales Representatives typically have experience in customer service. They have a resume that demonstrates people-oriented roles where the primary tasks involve attending to customer needs and maintaining good customer relations.

Inside Sales Representative education and training requirements

Inside Sales Representatives typically require a high school diploma or a GED certificate. This level of education is enough for the candidate to acquire skills needed for the job. However, in some cases, positions may require additional education such as a Bachelor’s degree. Depending on the industry, some provinces require certain retailers or salespeople to be certified by a regulatory authority.

Some Inside Sales Representatives may pursue continuing education in the form of computer training modules provided by their employers or participating in company-mandated training programs such as WHMIS, customer service, and first aid.

Inside Sales Representative salary expectations

According to Indeed Salaries, the average salary for an Inside Sales Representative is $46,845 per year in Canada. The salary amount may vary depending on location, previous experience in sales, and the company.

Job description samples for similar positions

If an Inside Sales Representative job title is not quite what you are looking for, here are some other suggestions:

Create a culture of innovation
Download our free step-by-step guide on encouraging healthy risk-taking
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Inside Sales Representative job description FAQs

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Job Description Examples

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