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Bank Teller Job Description: Top Duties and Requirements

A Bank Teller, or a Bank Clerk, helps customers make bank deposits, withdrawals, and transfers. Their duties include keeping accurate records of transactions, suggesting banking products and services to customers, and explaining interest rates and fees.

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Bank Teller duties and responsibilities

Bank Tellers sometimes train new team members, and they can work full-time or part-time. They help keep bank branches looking clean and organized, and they also sometimes help set up advertising or marketing displays. They buy and sell foreign currency, provide certified cheques, and issue money orders. Other duties and responsibilities for a Bank Teller may include:

  • Operating cash drawers, cheque scanners, and other equipment
  • Storing deposit slips, cancelled cheques, and other documents
  • Providing copies of paperwork like cancelled cheques when requested
  • Counting their cash drawer at the start and end of each shift
  • Verifying customer identification to meet legal requirements
  • Getting authorization from supervisors for large and/or international transactions
  • Informing customers about the types of accounts available and their minimum balances and other requirements
  • Setting appointments for people to speak with Financial Advisors, Investment Planners, or Loan Officers
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Bank Teller Job Description Examples:

What does a Bank Teller do?

A Bank Teller can make transactions quickly and efficiently while avoiding errors and provides customers with skilled and friendly service. Some Bank Tellers serve drive-thru customers, and others have walk-in clients. When clients cash cheques or make withdrawals, Bank Tellers ensure the customer has money to cover the transaction. They also let people know if there is a waiting or holding period to verify cheques or make a transfer. Bank Tellers also answer calls from customers with questions, and they communicate with other branches and departments when needed.

Bank Teller skills and qualifications

Successful Bank Tellers are friendly, polite, and professional. They can work with many different people while adapting quickly to unexpected events. They also make transactions quick and easy for customers. Top skills and qualifications for Bank Tellers include:

  • Outstanding customer service skills
  • Excellent written and verbal communication skills
  • Good organization, time management, and attention to detail
  • Knowledge of banking laws and regulations, and products and services the bank offers
  • Understanding of math, how interest rates work, and how the bank calculates any charges or fees
  • Ability to use computers to enter customer data and write reports

Bank Teller experience requirements

Ideal Bank Teller candidates will have some experience in a similar job, but it’s not usually required. Bank Teller candidates should also have customer service experience in any industry, but an ideal candidate will have direct experience in finance or banking. For positions where the Bank Teller will have to interact with clients who have more complex financial needs, candidates will need to have proven experience working in a role with these types of clients.

Bank Teller education and training requirements

Bank Teller jobs usually require a secondary school diploma or GED, though you may prefer candidates with an associate’s degree or a bachelor’s degree. On-the-job training and continuing education are normally required to make sure that Bank Tellers follow financial regulations and give accurate information to customers.

Bank Teller salary expectations

According to Indeed Salaries, the average salary for a Bank Teller in Canada is $37,432 per year. Individual pay levels vary depending on experience, education levels, the company, and the location.

Job description samples for similar positions

If a Bank Teller isn’t exactly what your business is searching for, some similar job description samples include:

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Bank Teller job description FAQs

What is a typical day like for a Bank Teller?

Bank Tellers report to Branch Managers, Assistant Managers, and Shift Supervisors. Bank Tellers may also need to report to Accounts Managers when dealing with special clients to keep them updated on client status and any changes that have been made with their account.

Who does a Bank Teller report to?

A good Bank Teller job description includes all essential information about the job including the daily duties, working hours, and the skills and experience needed. The job description should also include the salary and any competitive benefits offered. Be sure to inform potential candidates of where the branch is and whether there are multiple locations they may need to travel to.

Also, be sure to include any specific requirements for candidates such as a familiarity with specific banking tools or experience dealing with high-value clients. If there are specific banking regulations in your province or territory that candidates need to be familiar with, be sure to mention them in your job description.

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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