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Medical Assistant Job Description: Top Duties and Requirements

Edited by Indeed Employer Content Team
Last updated October 8, 2025
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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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7 min read

A medical assistant is responsible for the administrative tasks within a physician’s office, such as answering phones, greeting patients, ordering supplies, and managing patient records. Their duties could also include setting and confirming appointments, inputting data into health records, formatting medical reports, and helping patients fill out medical history forms. Preparing a winning job description requires understanding the role you are advertising for and the desired characteristics of the candidate.

Medical assistant duties and responsibilities

A medical assistant plays an important role in the medical team within an office setting. While their duties may vary by province or region, here are some typical duties you may wish to include in your job description:

  • performing administrative tasks that require some knowledge of medical terminology and processes
  • setting and confirming appointments for patients
  • inputting data into health records
  • formatting medical reports and helping patients fill out medical history forms
  • answering phones and greeting patients
  • ordering medical and office supplies
  • updating medical records and managing record management for the practice
  • performing basic clinical procedures

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medical-assistant Job Description Examples:

Example 1

Company description We are currently seeking highly professional, efficient, and punctual medical office secretaries to join our busy practice office with five family doctors. We have EMR and see patients in person as necessary. Job description Full-time: 40 hours per week. There is a DAY SHIFT (9AM-5PM), and a Vriable Afternoon/Evening SHIFT e.g. 10- 6PM, 11-7PM, or 12-8PM. These times may vary depending on need. The applicant must be friendly, enthusiastic and a "team player.” Discretion, the ability to maintain confidentiality, and above average verbal and written communication skills are mandatory requirements to join our team. Being highly organized with attention to detail is crucial. Computer skills and an excellent telephone manner are also required. Applicants must be fluent in English. Willing to learn things quickly. Hours: 30-40 per week COVID-19 considerations: Patients are required to wear a mask in common areas and in exam rooms as needed. All rooms are disinfected after use. Job Types: Full-time, Permanent Salary: From $16.00 per hour Additional pay:
  • Bonus pay Benefits:
  • Flexible schedule
  • On-site parking
  • Paid time off Schedule:
  • Day shift
  • Evening shift
  • Monday to Friday
  • Overtime
  • Weekend availabilityCOVID-19 considerations: Applicants may be required to follow COVID protocols such as masking, using face shields, wearing gloves and gowns, and MUST have received COVID vaccinations and boosters, OR be willing to wear masks and be tested. Have annual FLU shots, Application question(s):
  • Have you been vaccinated against COVID and the FLU? If not, would you be willing to get vaccinated?
  • Can you lift 30lbs or 14 kg?
  • Do have valid work permit to work in Canada ?Education:
  • AEC / DEP or Skilled Trade Certificate (required)Experience:
  • Customer Service: 1 year (required)
  • Telephone: 1 year (preferred)Language:
  • English (required)Licence/Certification:
  • Ontario Drivers License (preferred)Shift availability:
  • Day Shift (required)
  • Night Shift start date: 2022-08-15

Example 2

The Township of Norwich, with a population of 11,367 within the County of Oxford, is seeking a part-time Medical Assistant at the Norwich Medical Centre located in Norwich, Ontario. Regular days to work will include three (3) days per week plus one (1) regular evening clinic (2-4/month) and an occasional weekend clinic. Hours and days of work may vary but are expected to be 20-30 hours per week. The pay range for this position is $26.11 to $30.55 per hour.

Duties include (but are not limited to) exam room preparation (select, setup and maintain medical supplies and equipment), patient preparation (measure and record vital signs, record chief complaint in electronic medical record), scheduling patients for diagnostic tests and specialist appointments, provide basic medical advice as directed by the physician, medical procedures and tasks as trained and delegated by the physician.

Qualifications:

· Completion of Health Care Office Assistant or similar program. Practical nursing and/or experience in family physician office are considered assets

· Valid CPR / AED/ First Aid certification

· Flexibility with scheduling, both in advance or on short notice

· Excellent oral and written communication skills

· Ability to multi-task in fast-paced, sometimes stressful environment

· Detail oriented with excellent critical thinking and problem solving skills

· Confident, personable, and professional

· Experience with electronic medical records, especially PS Suite considered an asset

· Patient confidentiality is of utmost importance

Please view a detailed job description which is available on our website at [website] or upon request.

Please submit your cover letter and resume in confidence by 4:00 p.m. Thursday, June 13th, 2024.Applicants must indicate how they meet the minimum qualifications in their resume.

Regular office hours are Monday through Friday, but the nature of the business requires occasional later evening and/or weekend hours.

Job Type: Part-time

Pay: From $26.11 per hour

Expected hours: 20 – 30 per week

Schedule:
  • Monday to Friday
  • Weekends as needed

Work Location: In person


Application deadline: start date: 2024-07-02

Example 3

Purpose: To ensure smooth and efficient functioning of the clinic and provide an exceptional standard of care to our patients. Responsibilities Clinical: · Greeting all clients and escorting them to consultation and /or treatment room. · Perform clinical duties within required level of clinical competency, according to approved Policies and Procedures. · Explain procedures to patients, providing them with support and reassurance. · Provide general dermatology and aesthetic care to all clients. · Set-up and clean up before and after all surgeries and procedures. · Assist/circulate during surgeries. · Complete initial consultation on all clients. · Prepare patients for and assist with examinations or treatments. · Accompany and assist Dr. Lubitz with all clients. · Complete all paper work on pathology ensuring all samples are correctly labeled and accounted for so follow-up can be made. · Call patients requiring follow-up/surgery once pathology results are received and reviewed. · Conduct all preoperative teaching, answering all questions so client is well informed. · Obtain informed consent for all clients undergoing surgeries or procedures. · Ensure all patients are charted on accurately on chart and in computer. · Maintain clean, tidy environment, stocking/cleaning treatment rooms and operating room as required. · Educating patients on prescriptions and recommended treatments. · Ensure that stock of supplies is maintained and order as needed. · Maintaining and reviewing client records, charts and other pertinent information. · Maintaining client and clinic confidentiality. · Responding to telephone/e-mail inquiries relating to clients, lab requests, prescription requests, etc. · Work as team player to ensure clinic operates smoothly and on time. · Participating in maintaining and updating, client and clinic standards and protocols. Equipment & Supplies: · Ensure sterilization and maintenance of clinical equipment. · Maintain stocks of clinical supplies, including correct storage (such as refrigeration), removal of out-of-date stock and ordering supplies. · Provide input in purchasing relevant clinical equipment and supplies. Professional: · Act within the practice with appropriate level of clinical competence at all times. · Dresses in appropriate supplied Art of SKIN Dermatology grey scrubs. · Aware of Occupational Health and Safety standards and use of Personal Protective Equipment and Standard Precautions as well as Additional Precautions. General: · Assist with other practice duties as required. Clinical Duties:
  • Sterilizing instrumentsWork remotely
  • NoJob Types: Full-time, Part-time Salary: $17.00-$22.00 per hour Additional pay:
  • Commission pay Benefits:
  • Dental care
  • Disability insurance
  • Extended health care
  • On-site parking
  • Relocation assistance
  • Wellness program Schedule:
  • 8 hour assistant: 1 year (required)

Example 4

At Enhanced Care, we know the importance of primary care and family practice in everyone's health and wellness. Our conveniently located clinics are open for extended hours to look after the needs of our patients and our communities. With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health providers, our goal is to get our patients healthy, quickly and safely. As we continue to expand, we are looking for a Receptionist/Medical Assistant who has the passion to deliver the best possible care to our patients. A great opportunity to enter into the healthcare field and work with a leading medical group.

Summary: The Receptionist/Medical Assistant will participate in delivering services and outreach activities. This is a permanent full-time position (4-5 days/week).

14872 Yonge St, Aurora ON, L4G 1N2

Responsibilities:

  • Provide virtual administrative support to physicians, pharmacies and allied health professionals
  • Directs telemedicine requests to our providers in an appropriate and efficient manner
  • Provides support to telemedicine clinics, by interacting with physicians, patients, and pharmacies and tracks metrics.
  • Administrative responsibilities include but are not limited to: registering patients, answering phone calls, scheduling appointments, following up on consults and test results, obtaining required documentation
  • Obtains key demographic and health related information and registering this information accurately and efficiently into the EMR
  • Provides assistance to doctors and allied health providers
  • Supports management and perform administrative tasks for service delivery
  • Performs outreach calls to provide information on telemedicine services, generate leads, and schedules appointments with account managers.
  • Perform other duties related to clinic operations

Requirements:

  • Administrative experience/customer service experience is an asset
  • Excellent communication skills, ability to multi-task and willingness to learn
  • Computer proficiency
  • Knowledge of EMR and G-suite is an asset
  • Effective interpersonal and problem-solving skills
  • Able to work effectively in a fast-paced environment
  • Strong organizational skills and attention to details
  • Knowledge of CRM is an asset

*Why Enhanced Care might be right place for you:*

  • Nominated for 2012 York Regions' Character Organization Award
  • Winner of 2015 OPA's Collaborative Services Award
  • Ongoing career training and development

Job Type: Full-time

Schedule:
  • 8 hour shift
  • Weekends as needed



Application question(s):
  • Do you have administrative experience in healthcare in Canada? If yes, please list number of years. Please note this is a mandatory question.
  • Do you have experience working with EMR? If yes, please list the name(s) of the EMR and number of years of experience. Please note this is a mandatory question.
  • What is your hourly wage expectation for this role? Please note this is a mandatory question.
  • What is your email address? Please note this is a mandatory question.
  • Please confirm if you are available for weekend shifts. Please note this is a mandatory question.


Work In person

Example 5

Under the supervision of the clinic director, the Medical Assistant/Doctor's Assistantmain objectives are to ensure the smooth running of the clinic and the Project SKin MD experience, through the supervision and overall care of patients; participate in the development of treatment plans, validate expectations and address concerns with treatments tailored to the real needs of patients; and offer your support to the medical team. Primary responsibilities: Perform the evaluations
  • Meet with patients during their first visit to identify their needs;
  • Answer their questions and explain to them the different options available for their concerns;
  • Make a treatment plan in line with their expectations and recommendation for additional care at home;
  • Consolidate recommendations in meetings.Assist the doctor during the treatment
  • Provide medical assistance for the various surgical techniques;
  • Review the patient's needs;
  • Prepare the required instruments, equipment or supplies;
  • Prep the patient's skin;
  • Provide support to the patient before, during and after treatment;
  • Keep clinical notes up to date, in a precise and detailed manner in the client's file;
  • Supervise the patient by suggesting complementary treatments appropriate to his condition according to those in progress.Prepare ensure the cleanliness of the room and the required equipment for the treatment
  • Prepare treatment rooms;
  • Clean the rooms between each procedure;
  • Take an inventory of medical products and supplies and keep an adequate stock in the rooms.Manage the agenda and schedule
  • Daily review of the agenda;
  • Manage the appointments, respecting order of arrival and timeline;
  • Manage delays and keep patients informed;
  • Update the Doctor on the days schedule.Telephone follow-up post assessment and/or treatment
  • Return calls daily and respond to patients' questions and/or concerns;
  • Follow-up on evaluations, treatments of an invasive nature or to review certain post treatment applications.Provide medical and post-treatment care
  • If necessary, you will be called upon to perform laser techniques and provide post-surgery care.
  • You act as the resource person for other technicians.Required professional qualifications and experience:
  • Medical Aesthetic certificate or diploma.
  • Nursing degree would be an asset.
  • At least three (3) years of experience in a similar role in the medical or medical aesthetics field.
  • Medical charting (SOAP)
  • Desire and ability to continuously improve one's knowledge;
  • Sales-oriented while maintaining the human touch;
  • Great attention to detail and organizational skills;
  • Working knowledge of computers;
  • Effective verbal and written communication skills;Required personal skills:
  • Patient oriented
  • Ability to communicate effectively
  • Demonstrated teamwork and collaboration
  • Integrity and trustworthiness
  • Sense of autonomy and initiative
  • Strong compliance to work procedures
  • Excellent interpersonal skillsJob Types: Full-time, Permanent Salary: $25.00-$30.00 per hour Additional pay:
  • Commission pay
  • Overtime pay Benefits:
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Store discount
  • Vision care Schedule:
  • 8 hour shift
  • Monday to Friday
  • Weekend availabilityEducation:
  • DCS / DEC (preferred)Experience:
  • Medical aesthetics: 3 years 2 years (preferred)

Example 6

Niagara Foot Care Clinic and Orthotic Centre Are you looking to join a busy clinic that offers great community and a stress free work environment? Are you interested in growing with our expanding clinic? Quote from our recent staff survey, "I feel grateful to love coming to work everyday and truly enjoy my work family". Our busy and growing Podiatric Medical practice of 22 years is seeking a Full-time Medical Assistant/Retail associate to join our team. Primary position will be footwear retail as a part of our orthopaedic division with other opportunities in the clinic. We are well established and take pride in providing the highest standards of Podiatric medicine and care for our patients. WHAT WE’RE Looking FOR? To be successful, you’ll need to possess: · Retail experience preferably in footwear. A background in human kinetics and anatomy is an asset. · Demonstrated ability to develop relationships with customers. · Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation. · Self-starter and uses good judgement in all situations. · Excellent presentation skills in a retail environment. · Upbeat, optimistic, passionate and friendly. · Ability to understand the needs of the customer · Ability to build buy-in to an idea, a decision, an action, a product, or a service. · An interest in working within a fun work environment. · An interest in learning walking and running gait analysis. · An interest in learning lower extremity anatomy and common foot ailments. THE Impact YOU'LL HAVE This is an opportunity to shape our company’s future by: · Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained. · Resolving customer issues effectively at store level in a timely and positive manner. · Be a team player and contribute to the stores’ success. · Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, stock room upkeep. · Keep current on our product and service updates. · Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays. · Work closely with patients within a medical foot clinic and their clinicians. · Patient reminder phones calls. · Book medical appointments with the use of electronic medical records software. · Responsible key holder. · Other duties as required. Ability to: lift, kneel or squat frequently; push or pull; stand for extended periods of time; climb ladders occasionally. Main Requirements: · knowledge of electronic medical records software would be an asset · knowledge in Microsoft Office, Excel POS terminals and inventory software · maintaining inventory, shipping and receiving · ordering products · merchandising · excellent customer service skills · attention to detail · ability to multi task and prioritize work · scheduling patients · excellent communicator · handling insurance claims and preparing estimates · follow guidelines and procedures in place · collecting payments, posting insurance cheques · encourage patients to take business cards and ask them for referrals · populating medical consultation letters and referrals · key holder · triage patients · infection control including sterilizing medical equipment (training provided) · looking to work in a fun work environment · ordering medical supplies · medical compression stocking fitter, CPR, First aid and WHMIS training provided Must be able to work some evenings. Our clinic is open on Tuesdays and Thursdays until 7 pm, however other days until 4 and 5 pm. Further Details and compensation will be discussed during a initial telephone interview. Resumes can also be dropped off at our clinic location in Grimsby. Compensation: Competitive industry wage based upon applicable experience Job Types: Full-time, Permanent Salary: $16.00-$17.00 per hour Additional pay:
  • Commission pay Benefits:
  • Store discount Schedule:
  • 8 hour shift
  • Monday to FridayCOVID-19 considerations: Clinic is following all mandated COVID social distancing and screening protocols as outlined by the College of Chiropodists of Ontario. Ability to commute/relocate:
  • Grimsby, ON: reliably commute or plan to relocate before starting work start date: 2022-07-04

Example 7

Under the supervision of the clinic director, your main objectives are to ensure the smooth running of the clinic and the Dermapure experience, through the supervision and overall care of patients; participate in the development of treatment plans, validate expectations and address concerns with treatments tailored to the real needs of patients; and offer your support to the medical team.

Primary responsibilities:

Perform the evaluations

  • Meet with patients during their first visit to identify their needs;
  • Answer their questions and explain to them the different options available for their concerns;
  • Make a treatment plan in line with their expectations and recommendation for additional care at home;
  • Consolidate recommendations in meetings.




Assist the doctor during the treatment

  • Provide medical assistance for the various surgical techniques;

· Review the patient's needs;

· Prepare the required instruments, equipment or supplies;

· Prep the patient's skin;

  • Provide support to the patient before, during and after treatment;
  • Keep clinical notes up to date, in a precise and detailed manner in the client's file;
  • Supervise the patient by suggesting complementary treatments appropriate to his condition according to those in progress.



Prepare ensure the cleanliness of the room and the required equipment for the treatment

  • Prepare treatment rooms;
  • Clean the rooms between each procedure;
  • Take an inventory of medical products and supplies and keep an adequate stock in the rooms.



Manage the agenda and schedule

  • Daily review of the agenda;
  • Manage the appointments, respecting order of arrival and timeline;
  • Manage delays and keep patients informed;
  • Update the Doctor on the days schedule.




Telephone follow-up post assessment and/or treatment

  • Return calls daily and respond to patients' questions and/or concerns;
  • Follow-up on evaluations, treatments of an invasive nature or to review certain post treatment applications.


Provide medical and post-treatment care

  • If necessary, you will be called upon to perform laser techniques and provide post-surgery care.
  • You act as the resource person for other technicians.


Required professional qualifications and experience:

· Medical Aesthetic certificate or diploma.

· Nursing degree would be an asset.

· At least three (3) years of experience in a similar role in the medical or medical aesthetics field.

· Medical charting (SOAP)

· Desire and ability to continuously improve one's knowledge;

· Sales-oriented while maintaining the human touch;

· Great attention to detail and organizational skills;

· Working knowledge of computers;

· Effective verbal and written communication skills;

Required personal skills:

· Patient oriented;

· Ability to communicate effectively;

· Demonstrated teamwork and collaboration;

· Integrity and trustworthiness;

· Sense of autonomy and initiative;

· Strong compliance to work procedures;

· Excellent interpersonal skills

Job Type: Part-time
Part-time hours: 16-24 per week

Salary: $24.00-$30.00 per hour

Benefits:
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • On-site parking
  • Paid time off
  • Store discount
  • Vision care
Flexible Language Requirement:
  • French not required
Schedule:
  • Day shift
  • Evenings
  • Monday to Friday
  • On call
  • Weekend availability

Ability to commute/relocate:
  • Kelowna, BC: reliably commute or plan to relocate before starting work (required)

Experience:
  • Nursing: 1 year (preferred)
  • medical or medical aesthetics field: 1 year (preferred)

Licence/Certification:
  • Medical Aesthetic certificate or diploma Location: One location
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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Create a culture of innovation
Download our free step-by-step guide on encouraging healthy risk-taking
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What does a medical assistant do?

A medical assistant works in a medical setting like a physician’s office and performs primarily administrative tasks. A good candidate may be required to have some knowledge of medical terminology and processes. They mainly focus on running and maintaining the office and sometimes may perform minor clinical procedures for patients.

The job description for a medical assistant may vary depending on the size of the practice. For example, they may be responsible for a larger range of office duties in a small practice. In a larger practice, there may be a receptionist or administrative assistant to manage the office duties, and the medical assistant may focus more on specialized tasks, such as interacting with patients, performing some clinical procedures, and managing health records. Clinical procedures could include recording vital signs, disinfecting instruments and exam rooms, and taking height and weight measurements.

Medical assistant skills and qualifications

A successful medical assistant may have various skills and qualifications matching the prerequisites for your job opening, including:

  • interpersonal skills like empathy, friendliness, and the ability to build a rapport with patients
  • strong verbal communication and active listening skills
  • knowledge of medical terminology
  • time management skills for managing patients and workflow in a busy environment
  • basic computer skills like word processing, scheduling software, and electronic filing systems
  • problem-solving skills and the ability to respond to unexpected challenges
  • organizational abilities for managing appointments, deadlines, and patient files

Medical assistant experience requirements

The experience required for a medical assistant role may vary depending on the size of your practice and the job responsibilities. Some roles that require more technical knowledge may require more experience in the field. If the role you are hiring for focuses mainly on administrative duties, it may require office experience but not medical expertise. Consider your top priorities for the job and design the experience requirements accordingly.

Medical assistant education and training requirements

The educational requirements for a medical assistant may vary from job to job, depending on the role. Many Canadian colleges offer training programs for medical assistants, such as medical transcription, medical terminology, and health record management.

Medical assistant salary expectations

According to Indeed Salaries, the average salary for a medical assistant is $52,980 per year in Canada. Salaries can vary based on experience, location and company.

Job description samples for similar positions

If this medical assistant job description sample information doesn’t match your company’s specific employment needs, consider these job descriptions for similar positions:

Medical assistant job description FAQs

What qualities does a successful medical assistant have?

Specific soft skills can contribute to the success of a medical assistant. In addition to the skills listed above, a good candidate may have emotional resilience to help them cope with patients who might be upset or distressed. People who enjoy helping others often do well as medical assistants because interacting with patients is key to the job.

What is the difference between a medical assistant and a physician assistant?

A medical assistant may perform basic clinical duties like taking weight and height measurements, recording vital signs like temperature and blood pressure, and disinfecting instruments and exam rooms. They may also coordinate specialist consultations and lab tests. Physician assistants are regulated professionals who work alongside physicians and actively participate in patient care. For example, a medical assistant does not draw blood from patients, perform lab tests, or operate medical diagnostic equipment, whereas a physician assistant does.

What makes for a good medical assistant job description?

A well-written medical assistant job description provides specific details about the position and describes duties and responsibilities clearly and concisely. Depending on your business needs, there may be additional tasks or qualifications for the role of a medical assistant. Use this guide as a starting point for your customized job description.

Create a culture of innovation
Download our free step-by-step guide on encouraging healthy risk-taking
Get the guide

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