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General Manager Job Description: Top Duties and Requirements

A General Manager, or a Supervisor, oversees day-to-day operations of a business to keep work organized and efficient. General Managers are the individuals that most employees report concerns or issues to, and they must address them. A General Manager may take on the duties of many other employees or departments, including roles as policymaker, budget director, operations coordinator, and customer service, to fill temporary gaps or assist the team. Every aspect of a business’s day-to-day operation is a concern of the general manager, and they must be familiar and competent in all aspects.

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General Manager duties and responsibilities

General Managers have numerous duties to complete every day. Here are the most important duties and responsibilities for a General Manager:

  • Overseeing daily operations of the business
  • Creating new strategies for growth and putting them into practice
  • Overseeing the budget and managing expenses
  • Training new staff and lower-level managers
  • Hiring and terminating employees
  • Evaluating productivity and performance and implementing strategies for improvement
  • Keeping reports of business and employee performance
  • Coordinating several teams and communicating with clients
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General Manager Job Description Examples:

What does a General Manager do?

A General Manager oversees the operations of a business by managing a team of workers from one or more departments. They also oversee how different departments and teams within the company work together, along with the relationships between teams and the business’s customers and clients. The General Manager will have to interact with customers or clients directly as well. Along with these responsibilities, the General Manager ensures that the business is running as efficiently, profitably, and productively as possible.

General Manager skills and qualifications

Quite a few skills are necessary for a General Manager to be effective. Here are the skills and qualifications you’ll want to look for:

  • Managerial skills and leadership skills
  • Problem-solving and critical-thinking skills
  • Strategic business planning
  • Social and intrapersonal skills
  • Data analysis skills
  • The ability to work in a fast-paced environment
  • ServSafe practices, in some cases
  • Ability to train and coach other employees effectively

General Manager experience requirements

General Managers are typically required to have extensive experience in managerial positions. They not only need at least five years’ experience in a role managing employees, but they’ll also need to be intimately familiar with the specifics of the industry to ensure they have a frame of reference for ideal operations. In many cases, General Managers are promoted from within to ensure that the candidates already have knowledge of the industry and the company, but it’s common for companies to seek an outside hire with demonstrated managerial and leadership success.

General Manager education and training requirements

A General Manager needs to have a wide range of expertise, and that typically comes from extensive education and on-the-job experience. Many positions prefer candidates to have a master’s in Business Administration, though some positions prefer candidates with a combination of education and on-the-job experience. At minimum, General Managers should have previous experience in managerial or supervisory positions.

Account Executive salary expectations

According to Indeed Salaries, the average salary for a General Manager is $58,179 per year. That’s just an average salary, so keep in mind that it can vary based on experience, location, and company.

Job description samples for similar positions

General Manager may not be the exact position you’re looking for. If that’s the case, be sure to check out these similar job descriptions.

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General Manager job description FAQs

How do General Manager duties vary across industries?

While the General Manager duties mentioned above are pretty standard across all industries, there are some important differences depending on the business. For example, a General Manager will always need to work quickly, but if the position is for a General Manager of a restaurant, being comfortable in a fast-paced environment is a necessity. General Managers should also have some background in the industry or a similar to acquire specialised knowledge.

Are there different titles for General Managers?

General Managers may not always be referred to by that title. For example, a General Manager of a restaurant is simply called a General Manager, but a General Manager of a bank is a Branch Manager. A General Manager for an advertising agency may be called a Brand Manager. It all depends on what the business does, but the overall management responsibilities of the position are similar.

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Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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