Are there different titles for General Managers?

General Managers may not always be referred to by that title. For example, a General Manager of a restaurant is simply called a General Manager, but a General Manager of a bank is a Branch Manager. A General Manager for an advertising agency may be called a Brand Manager. It all depends on what the business does, but the overall management responsibilities of the position are similar.

General Manager Job Description [Updated 2025]

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A General Manager, or a Supervisor, oversees day-to-day operations of a business to keep work organized and efficient. General Managers are the individuals that most employees report concerns or issues to, and they must address them. A General Manager may take on the duties of many other employees or departments, including roles as policymaker, budget director, operations coordinator, and customer service, to fill temporary gaps or assist the team. Every aspect of a business’s day-to-day operation is a concern of the general manager, and they must be familiar and competent in all aspects.

General Manager duties and responsibilities

General Managers have numerous duties to complete every day. Here are the most important duties and responsibilities for a General Manager:

Overseeing daily operations of the business
Creating new strategies for growth and putting them into practice
Overseeing the budget and managing expenses
Training new staff and lower-level managers
Hiring and terminating employees
Evaluating productivity and performance and implementing strategies for improvement
Keeping reports of business and employee performance
Coordinating several teams and communicating with clients

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Hire your next General Manager today.

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General Manager Job Description Examples:

Example 1

Do you have a passion for leading people? Do you love working with amazing people? And here's the thing, do you want to know the secret to how we cook our famous fried chicken? If your answer is YES, then this position is perfect for you!

WE ARE Looking FOR AN Energetic Restaurant General Manager!!!

The ideal candidate should be able to effectively manage the operations of our restaurant in Leduc, AB, on a day-to-day basis within the policies and guidelines of the company. The successful candidate must also be able to ensure customer satisfaction, team member engagement/retention and cost controls.

Position Responsibilities:

Responsible for providing overall leadership of a brand-new restaurant!
Recognizing, motivating, coaching, and training all team members in order to achieve operational excellence.
Consistently demonstrate “How we work together principles” and promote “Recognition Programs.”
Maintain highest possible level of customer service through training and follow up. Effectively resolve customer complaints
Create schedules that achieve operational excellence, promote customer service and control cost of labor; utilizing company approved tools.
Responsible for inventory controls – forecasting, ordering, and inventory counts
Ensure cash control and security procedures are in place and maintained.
Review and maintain financial controls and take action as necessary based on company targets.
Adhere to Occupational Health and Safety act, local health and safety codes and company safety/security policies/procedures.
Recruit and select qualified team members utilizing approved tools and systems
Responsible for conducting performance reviews as per company policy
Ensure maintenance of equipment/facility/grounds through the use of a preventative maintenance plan based on corporate standards.

Qualifications:

Strong leadership qualities
Ability to thrive in a fast-paced environment
Excellent written and communication skills
Strong attention to detail
Willing to relocate to Leduc, AB (if applicable)

APPLY NOW & BE PART OF OUR TEAM!!

Job Type: Full-time

Additional pay:

Bonus pay

Benefits:

Dental care
Extended health care
Flexible schedule
Life insurance
Vision care

Schedule:

8 hour shift

Ability to AB: reliably commute or plan to relocate before starting work (required)

Example 2

Toronto's first real estate café.

We are looking to hire a General Manager to oversee the operations in the speciality coffee shop.

MUST have experience in Coffee Shop Managing (Specifically Speciality)

Your responsibilities would include:

Organization, management and control of smooth operation activity of the entrusted object, dynamic development in accordance with the accepted Company standards.
Development and implementation of measures to attract new customers and increase the service level.
Ensuring compliance with key financial indicators.
Presenting reports regarding the branch activities to the management. Solution of administrative and management matters related to the operation of the branch.
Working with contractors (Suppliers/buyers, etc.)
Interaction with regulatory bodies and inspection authorities, compliance with Ontario Health and Safety regulations and Sanitary requirements for the Food Establishment;
Conducting physical inventory, submitting reports, working with documentation;
Organization and management and of all branch divisions: recruitment, training, rotation, documents acceptance, relocation, staff operating schedule, and control over the performance of duties. Monitoring compliance with service standards.
Achieve the Employee’s Targets as set forth in Schedule “A” of this Agreement that was set as a standard of performance that the employee needs to meet;
Develop and maintain a thorough knowledge of Ethica coffee products, coffee equipment products and pricing structure;
Communicate company mission and describe coffee products and equipment including differences in processing, roast profile, origins, etc;
Execute promotional and incentive programs to support sales growth, in coherence with the marketing strategy;
Maintain and expand customer base by building and maintaining rapport with current customers and identifying new customer opportunities;
Initiate sales outreach to focus on foodservice accounts, restaurants, hotels, offices, and subscription services;
Study market research and trends to determine consumer demand, potential sales volumes and the effect of competitors' operations on sales;
Make sales presentations to prospective customers;
Manage customer accounts including order coordination, collecting payments due, and distribution of marketing materials;
Cross-train with other business areas to provide support during peak times, events, etc.;
Coordinate and participate in industry groups, trade shows, and related events;
Assistance with the coordination of service and education requests from current and new customers;
Provide regular informal and formal performance feedback;
Assist in the creation of training manuals, education programs and other educational resources;
Assist in planning budgets and monitoring revenues and expenses for all accounts;
Maintain organized files and notes on all accounts

Job Type: Full-time

Salary: $60,000.00-$70,000.00 per year

Schedule:

8 hour shift

COVID-19 considerations:
All mandatory precautions will be followed.

Experience:

Speciality Coffee: 2 years (required)
Managing Coffee Shop: 2 years start date: 2022-07-15

Example 3

Firehouse Subs® is one of North America's leading fast-casual restaurant chains with a commitment to and passion for hearty and flavorful food, heartfelt service, and public safety. Providing support for more than 1,200 Firehouse Subs restaurants in 46 states, Puerto Rico, and Canada - we are currently seeking a General Manager to join our team. The General Manager is responsible for leading a team of Crew Members in all aspects of restaurant operations. They are a hospitality professional that leads with a Guest services mentality. The incumbent in this position will lead our Assistant Managers, Shift Managers, and Crew Members on the front lines of our operations, adhering to and enforcing our standards, and ensuring that our Guests are presented with a great experience. The General Manager is a brand representative that maintains a patient and positive attitude while championing the Mission of the organization

Some of the duties will include:

Inventory Management
To maintain daily prep routines (including par levels)
To put away and organize Food and Beverage orders
To work various shifts, including closing the restaurant up to 2 nights a week, and as needed to cover for assistant-manager holidays and shift leaders
Maintain a positive attitude that promotes teamwork within the restaurant
Prepare schedules and ensure restaurant is properly staffed
Responsible for controllable costs: Food and Labour
Measure and evaluate performance standards (KPI's)
Develop and implement plans for continuous service improvement.
Ensure operational and occupational health and safety standards are followed.
To maintain cleaning routines
Other duties as required

Qualifications and Skills

2 year restaurant general management experience, although 1-2 years supervisor role in a QSR type of environment would be an asset.
Strong communication and interpersonal skills, both written and oral.
Strong analytical/decision-making skills.
Leadership skills – able to direct, coach, and supervise a team
Customer service skills – able to exceed guest expectations.
A positive and team-oriented attitude.
Must be able to work with minimal supervision and have a strong initiative.
You must be able to perform efficiently during high volume peak periods.
Must be able to work flexible hours during, evening, weekends and holidays.
Ability to multi-task in a fast-paced environment.
Must be able to work a flexible schedule including opening, closing, weekends and holidays.
Must be eligible to work in Canada.
Attention to detail
Has the hospitality gene
Willingness to learn

Thanks for your interest!

Please be advised that this is an hourly position that approximately 37.5-40 hours

This job requires someone who has a valid Drivers License and regular access to a vehicle

Candidate must have food handlers certificate and CPR certification (or obtain one within 30 days of hire).*

Job Type: Full-time

Salary: $23.00-$25.00 per hour

Benefits:

Discounted or free food

Schedule:

10 hour shift
12 hour shift
4 hour shift
8 hour shift
Day shift
Evening shift
Monday to Friday
Morning shift
Night shift
Weekends as needed

Ability to commute/relocate:

Oakville, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you live within a 20 minute drive to Oakville?

Experience:

Restaurant General Management: 2 years (required)

Shift availability:

Day Shift (required)
Night Shift (required)

Work Location: In start date: 2023-09-25

Example 4

NOW Serving GREAT JOBS!

Restaurant General Manager

Position Description:

Reporting to the District Manager, the Restaurant General Manager (RGM) is responsible for managing the daily operations of a single restaurant (10-45 employees) while ensuring delivery of quality food and guest satisfaction. The RGM is accountable for maximizing sales and profitability while maintaining QSC standards, implementing all corporate policies and procedures, ensuring training and development of management and crew, and achieving desired restaurant outcomes as directed by the business or as assigned by management.

Essential Functions:

Directs efficient and accurate preparation and sale of products to maximize guest satisfaction
Ensures preventive maintenance of restaurant facility and equipment is completed in accordance with company standards
Motivates and directs team members to exceed customer expectations with fast and friendly service in clean surroundings
Provides coaching and feedback to Team Members, Shift Coordinators/Managers and Assistant Managers
Assumes full responsibility for restaurant profit and loss management by implementing marketing strategies and follows cash control/security procedures
Maintains inventory, manages labor and applies financial reporting analysis to enhance restaurant results
Enforces compliance with government regulations, Redberry Market Policy, employment laws, food safety, Redberry Security Policy, operations, and Redberry policies and procedures relating to all restaurant activities across shifts
Leads restaurant management team in recruiting, selecting, hiring and retaining effective team talent

Minimum Qualifications, Knowledge, and Skills:

High School Diploma or GED required; 2 years of college preferred
2-4 years of restaurant management experience
Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
Strong leadership and development skills to contribute to achievement of team goals and promote teamwork
Strong problem-solving skills to resolve consumer and restaurant issues in a prompt and courteous manner
Strong math and Windows-based computer literacy to manage the restaurant budget and set guidelines for operating within that budget
Demonstrates the ability to apply knowledge and skills to a range of activities including complex tasks; may act as a technical resource to others
Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
An RGM may be required to travel to another location to perform different duties, training, replace existing RGM during vacation, pick up stock, go to the bank daily
Must have valid driver's license
Demonstrates the ability to prioritize and organizes own and others’ work time to meet deadlines and

objectives

Work Environment:

Available to work evenings, weekends and holidays
Primarily indoor environment with occasional tasks outdoors
Involves standing and walking for long periods of time without frequent rest periods (duration of shift)
Requires frequent motions of bending, wiping, sweeping, mopping, wrapping, and squeezing
Routinely reach overhead, forward and underneath shelves, counters, tables, and kitchen equipment
Frequently squat or stoop to reach items on low shelves or off the floor
Frequent exposure to fluctuating temperatures in areas such as cooler, freezer and cooking sections of restaurant
Occasionally lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves
Occasionally climb on stools or ladders and reach for items located on shelves
Occasional climbing required for roof inspections.

About Redberry:

Founded in 2005, Redberry Restaurants is Canada’s most trusted multi-brand Quick-Service Restaurant (QSR) Franchisee. We are committed to our strong, diverse team, and support each team member as they work hard to create operational excellence in each of the 140-plus restaurants Redberry currently owns and operates under the Burger KING®, Pizza Hut, and Taco Bell brands. Redberry is the fastest growing restaurant operator in the country with signed agreements for almost 400 restaurants in the next few years. We are bursting with growth and opportunities and are looking for talent to join our family!

Diversity. Inclusion. Our restaurant guests come from all walks of life, and so do we. Creating an environment where everyone, from any background, can do their best work is what we like to do.

Redberry is an equal opportunity employer committed to accommodating people with special needs and welcomes applications from all interested parties. Accommodation will be provided in all parts of the hiring process in accordance with Redberry's applicable policies when such needs are known and requested in advance.

Job Types: Full-time, Permanent

Additional pay:

Bonus pay

Benefits:

Dental care
Extended health care
Paid time off
Vision care

Schedule:

8 hour shift

Application may years of Restaurant Management Experience do you have?

Do you live in the greater Kingston Area.

Example 5

Position Available: General Manager

Reports TO: Regional Director of Operations

Address: 1276 Upper James St., Hamilton, ON L9C 3B4

Location: Holiday Inn Express Hamilton

Build a Dynamic and Rewarding Career with Us!

Vrancor Group, one of the top hotel development and management companies in the industry, is on a lookout for a true leader. We need a new and remarkable General Managerat our brand-new Holiday Inn Express, in Hamilton. Our ideal candidate will be engaged, authentic and prepared to positively impact our “best in class” hotels! Taking ownership of the day-to-day hotel direction, maximizing financial returns, driving people development and empowering our team to create memorable guest experiences every step along the way.

Position Overview

IHG branded hotel located on the mountain, in Hamilton. Responsibilities include but are not limited to:

Your day to day:

Directing the overall operations of the hotel such as front desk, housekeeping & maintenance to ensure budgeted targets are met/exceeded
Ensuring highest level of guest satisfaction by reviewing reports and responding to guests’ feedback
Ensuring compliance with all hotel brand standards and all local legislation
Working with sales to complete various sales / marketing activities and contract negotiation
Negotiating with clients for group room bookings and ensure proper billing and collection
Maintaining open communications with companies with direct bill and A/R accounts
Directing and overlooking rate management and related revenue management strategies
Completing HR tasks such as recruitment, training and reviews
Training staff on hotel's PMS problem resolution, and other mandatory programs
Preforming inventory tasks such as ordering, monthly inventory counts, and invoice reviews and submission
Preparing and reviewing schedules for front desk, housekeeping, and maintenance
Obtaining and negotiating ations with 3rd party supplies and vendors
Completing regular property walkthrough and inspect guest rooms, public areas, mechanical rooms, F&B facilities, and outside areas.
Submitting and completing payroll reports and related duties
Ensuring cost-control measure are not exceeded i.e. labor, ordering, etc.
Leading staff to ensure budget and other KPI targets are met
Keeping confidentiality and security of hotel guests, hotel financials and employee files
Submitting and reviewing daily, monthly, and yearly reports
Performing all other duties as needed

What we need from you:

Five+ years’ hotel management experience in a similar or related senior role.
Must have a vehicle and a valid driver’s license
Excellent communication, interpersonal, organizational and reporting skills in English
Strong leadership skills and able navigate teams through high demand / high stress environment
Flexible and available to work evenings, weekends, and respond to emergencies as needed.
Portray high standards of ethics, honesty and integrity
Proficient with computers and able to use and learn various software programs
Sound business acumen
Bachelor’s degree, higher education qualification or equivalent in Hotel Administration/ Business Administration

In return we’ll give you a competitive financial and benefits package that will include healthcare, dental, vision, disability and life insurance support. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

Please get in touch and tell us how you could bring your individual skills to our hotel.

Apply...

To apply for this posting please submit a copy of your resume and cover letter.

Vrancor is an equal opportunity employer and we would like to thank all applicants for their interest. Only those applicants under consideration will be contacted. For additional information on our organization, please visit us at [website] Vrancor would like to hear from all interested candidates; accommodations are available throughout the recruitment process and the duration of employment.

Vrancor is committed to accommodating applicants’ needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and under the Ontario Human Rights Code throughout the selection process. If you require a disability–related accommodation to participate in the recruitment process.

Job Types: Full-time, Permanent

Pay: $75,000.00-$80,000.00 per year

Benefits:

Company events
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Paid time off
Store discount
Vision care

Schedule:

8 hour shift
Monday to Friday
Weekends as needed

Education:

Bachelor's Degree (preferred)

Experience:

General Manager, Hotel: 5 years (required)
management: 5 years (required)
Hotel: 5 years (required)

Language:

English (required)

Licence/Certification:

Class G Licence Location: In person

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What does a General Manager do?

A General Manager oversees the operations of a business by managing a team of workers from one or more departments. They also oversee how different departments and teams within the company work together, along with the relationships between teams and the business’s customers and clients. The General Manager will have to interact with customers or clients directly as well. Along with these responsibilities, the General Manager ensures that the business is running as efficiently, profitably, and productively as possible.

General Manager skills and qualifications

Quite a few skills are necessary for a General Manager to be effective. Here are the skills and qualifications you’ll want to look for:

Managerial skills and leadership skills
Problem-solving and critical-thinking skills
Strategic business planning
Social and intrapersonal skills
Data analysis skills
The ability to work in a fast-paced environment
ServSafe practices, in some cases
Ability to train and coach other employees effectively

General Manager experience requirements

General Managers are typically required to have extensive experience in managerial positions. They not only need at least five years’ experience in a role managing employees, but they’ll also need to be intimately familiar with the specifics of the industry to ensure they have a frame of reference for ideal operations. In many cases, General Managers are promoted from within to ensure that the candidates already have knowledge of the industry and the company, but it’s common for companies to seek an outside hire with demonstrated managerial and leadership success.

General Manager education and training requirements

A General Manager needs to have a wide range of expertise, and that typically comes from extensive education and on-the-job experience. Many positions prefer candidates to have a master’s in Business Administration, though some positions prefer candidates with a combination of education and on-the-job experience. At minimum, General Managers should have previous experience in managerial or supervisory positions.

Account Executive salary expectations

According to Indeed Salaries, the average salary for a General Manager is $58,179 per year. That’s just an average salary, so keep in mind that it can vary based on experience, location, and company.

Job description samples for similar positions

General Manager may not be the exact position you’re looking for. If that’s the case, be sure to check out these similar job descriptions.

General Manager job description FAQs

While the General Manager duties mentioned above are pretty standard across all industries, there are some important differences depending on the business. For example, a General Manager will always need to work quickly, but if the position is for a General Manager of a restaurant, being comfortable in a fast-paced environment is a necessity. General Managers should also have some background in the industry or a similar to acquire specialised knowledge.

Two chefs, one wearing a red headband, review a laptop and take notes at a wooden table in a kitchen setting.

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General Manager Job Description: Top Duties and Requirements

General Manager duties and responsibilities

General Manager Job Description Examples:

Example 1

Example 2

Example 3

Example 4

Example 5

Find your next great General Manager on Indeed

What does a General Manager do?

General Manager skills and qualifications

General Manager experience requirements

General Manager education and training requirements

Account Executive salary expectations

Job description samples for similar positions

General Manager job description FAQs

Hire your next General Manager today

Job Description Examples

Jumpstart your hiring with a $100 CAD credit to sponsor your first job.*

General Manager Job Description: Top Duties and Requirements

General Manager duties and responsibilities

General Manager Job Description Examples:

Example 1

Example 2

Example 3

Example 4

Example 5

Find your next great General Manager on Indeed

What does a General Manager do?

General Manager skills and qualifications

General Manager experience requirements

General Manager education and training requirements

Account Executive salary expectations

Job description samples for similar positions

General Manager job description FAQs

Hire your next General Manager today

Job Description Examples

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