General Manager Job Description: Top Duties and Requirements

A General Manager, or a Supervisor, oversees day-to-day operations of a business to keep work organized and efficient. General Managers are the individuals that most employees report concerns or issues to, and they must address them. A General Manager may take on the duties of many other employees or departments, including roles as policymaker, budget director, operations coordinator, and customer service, to fill temporary gaps or assist the team. Every aspect of a business’s day-to-day operation is a concern of the general manager, and they must be familiar and competent in all aspects.

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General Manager duties and responsibilities

General Managers have numerous duties to complete every day. Here are the most important duties and responsibilities for a General Manager:

Overseeing daily operations of the business
Creating new strategies for growth and putting them into practice
Overseeing the budget and managing expenses
Training new staff and lower-level managers
Hiring and terminating employees
Evaluating productivity and performance and implementing strategies for improvement
Keeping reports of business and employee performance
Coordinating several teams and communicating with clients

General Manager Job Description Examples:

Example 1

Firehouse Subs� is one of North America's leading fast-casual restaurant chains with a commitment to and passion for hearty and flavorful food, heartfelt service, and public safety. Providing support for more than 1,200 Firehouse Subs restaurants in 46 states, Puerto Rico, and Canada - we are currently seeking a General Manager to join our team. The General Manager is responsible for leading a team of Crew Members in all aspects of restaurant operations. They are a hospitality professional that leads with a Guest services mentality. The incumbent in this position will lead our Assistant Managers, Shift Managers, and Crew Members on the front lines of our operations, adhering to and enforcing our standards, and ensuring that our Guests are presented with a great experience. The General Manager is a brand representative that maintains a patient and positive attitude while championing the Mission of the organization

Some of the duties will include:

Inventory Management

To maintain daily prep routines (including par levels)

To put away and organize Food and Beverage orders

To work various shifts, including closing the restaurant up to 2 nights a week, and as needed to cover for assistant-manager holidays and shift leaders

Maintain a positive attitude that promotes teamwork within the restaurant

Prepare schedules and ensure restaurant is properly staffed

Responsible for controllable costs: Food and Labour

Measure and evaluate performance standards (KPI's)

Develop and implement plans for continuous service improvement.

Ensure operational and occupational health and safety standards are followed.

To maintain cleaning routines

Other duties as required

Qualifications and Skills

2 year restaurant general management experience, although 1-2 years supervisor role in a QSR type of environment would be an asset.

Strong communication and interpersonal skills, both written and oral.

Strong analytical/decision-making skills.

Leadership skills � able to direct, coach, and supervise a team

Customer service skills � able to exceed guest expectations.

A positive and team-oriented attitude.

Must be able to work with minimal supervision and have a strong initiative.

You must be able to perform efficiently during high volume peak periods.

Must be able to work flexible hours during, evening, weekends and holidays.

Ability to multi-task in a fast-paced environment.

Must be able to work a flexible schedule including opening, closing, weekends and holidays.

Must be eligible to work in Canada.

Attention to detail

Has the hospitality gene

Willingness to learn

Thanks for your interest!

Please be advised that this is an hourly position that approximately 37.5-40 hours

This job requires someone who has a valid Drivers License and regular access to a vehicle

Candidate must have food handlers certificate and CPR certification (or obtain one within 30 days of hire).*

Job Type: Full-time

Salary: $23.00-$25.00 per hour

Benefits:

Discounted or free food
Schedule:

10 hour shift

12 hour shift

4 hour shift

8 hour shift

Day shift

Evening shift

Monday to Friday

Morning shift

Night shift

Weekends as needed

Ability to commute/relocate:

Oakville, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you live within a 20 minute drive to Oakville?

Experience:

Restaurant General Management: 2 years (required)

Shift availability:

Day Shift (required)

Night Shift (required)

Work Location: In start date: 2023-09-25

Example 2

NOW Serving GREAT JOBS!

Restaurant General Manager

Position Description:

Reporting to the District Manager, the Restaurant General Manager (RGM) is responsible for managing the daily operations of a single restaurant (10-45 employees) while ensuring delivery of quality food and guest satisfaction. The RGM is accountable for maximizing sales and profitability while maintaining QSC standards, implementing all corporate policies and procedures, ensuring training and development of management and crew, and achieving desired restaurant outcomes as directed by the business or as assigned by management.

Essential Functions:

Directs efficient and accurate preparation and sale of products to maximize guest satisfaction

Ensures preventive maintenance of restaurant facility and equipment is completed in accordance with company standards

Motivates and directs team members to exceed customer expectations with fast and friendly service in clean surroundings

Provides coaching and feedback to Team Members, Shift Coordinators/Managers and Assistant Managers

Assumes full responsibility for restaurant profit and loss management by implementing marketing strategies and follows cash control/security procedures

Maintains inventory, manages labor and applies financial reporting analysis to enhance restaurant results

Enforces compliance with government regulations, Redberry Market Policy, employment laws, food safety, Redberry Security Policy, operations, and Redberry policies and procedures relating to all restaurant activities across shifts

Leads restaurant management team in recruiting, selecting, hiring and retaining effective team talent

Minimum Qualifications, Knowledge, and Skills:

High School Diploma or GED required; 2 years of college preferred

2-4 years of restaurant management experience

Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers

Strong leadership and development skills to contribute to achievement of team goals and promote teamwork

Strong problem-solving skills to resolve consumer and restaurant issues in a prompt and courteous manner

Strong math and Windows-based computer literacy to manage the restaurant budget and set guidelines for operating within that budget

Demonstrates the ability to apply knowledge and skills to a range of activities including complex tasks; may act as a technical resource to others

Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner

An RGM may be required to travel to another location to perform different duties, training, replace existing RGM during vacation, pick up stock, go to the bank daily

Must have valid driver's license

Demonstrates the ability to prioritize and organizes own and others� work time to meet deadlines and
objectives

Work Environment:

Available to work evenings, weekends and holidays

Primarily indoor environment with occasional tasks outdoors

Involves standing and walking for long periods of time without frequent rest periods (duration of shift)

Requires frequent motions of bending, wiping, sweeping, mopping, wrapping, and squeezing

Routinely reach overhead, forward and underneath shelves, counters, tables, and kitchen equipment

Frequently squat or stoop to reach items on low shelves or off the floor

Frequent exposure to fluctuating temperatures in areas such as cooler, freezer and cooking sections of restaurant

Occasionally lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves

Occasionally climb on stools or ladders and reach for items located on shelves

Occasional climbing required for roof inspections.

About Redberry:

Founded in 2005, Redberry Restaurants is Canada�s most trusted multi-brand Quick-Service Restaurant (QSR) Franchisee. We are committed to our strong, diverse team, and support each team member as they work hard to create operational excellence in each of the 140-plus restaurants Redberry currently owns and operates under the Burger KING�, Pizza Hut, and Taco Bell brands. Redberry is the fastest growing restaurant operator in the country with signed agreements for almost 400 restaurants in the next few years. We are bursting with growth and opportunities and are looking for talent to join our family!

Diversity. Inclusion. Our restaurant guests come from all walks of life, and so do we. Creating an environment where everyone, from any background, can do their best work is what we like to do.

Redberry is an equal opportunity employer committed to accommodating people with special needs and welcomes applications from all interested parties. Accommodation will be provided in all parts of the hiring process in accordance with Redberry's applicable policies when such needs are known and requested in advance.

Job Types: Full-time, Permanent

Additional pay:

Bonus pay
Benefits:

Dental care

Extended health care

Paid time off

Vision care
Schedule:

8 hour shift

Application may years of Restaurant Management Experience do you have?

Do you live in the greater Kingston Area.

Example 3

Do you have a passion for leading people? Do you love working with amazing people? And here's the thing, do you want to know the secret to how we cook our famous fried chicken? If your answer is YES, then this position is perfect for you!

WE ARE Looking FOR AN Energetic Restaurant General Manager!!!

The ideal candidate should be able to effectively manage the operations of our restaurant in Leduc, AB, on a day-to-day basis within the policies and guidelines of the company. The successful candidate must also be able to ensure customer satisfaction, team member engagement/retention and cost controls.

Position Responsibilities:

Responsible for providing overall leadership of a brand-new restaurant!

Recognizing, motivating, coaching, and training all team members in order to achieve operational excellence.

Consistently demonstrate �How we work together principles� and promote �Recognition Programs.�

Maintain highest possible level of customer service through training and follow up. Effectively resolve customer complaints

Create schedules that achieve operational excellence, promote customer service and control cost of labor; utilizing company approved tools.

Responsible for inventory controls � forecasting, ordering, and inventory counts

Ensure cash control and security procedures are in place and maintained.

Review and maintain financial controls and take action as necessary based on company targets.

Adhere to Occupational Health and Safety act, local health and safety codes and company safety/security policies/procedures.

Recruit and select qualified team members utilizing approved tools and systems

Responsible for conducting performance reviews as per company policy

Ensure maintenance of equipment/facility/grounds through the use of a preventative maintenance plan based on corporate standards.

Qualifications:

Strong leadership qualities

Ability to thrive in a fast-paced environment

Excellent written and communication skills

Strong attention to detail

Willing to relocate to Leduc, AB (if applicable)

APPLY NOW & BE PART OF OUR TEAM!!

Job Type: Full-time

Additional pay:

Bonus pay
Benefits:

Dental care

Extended health care

Flexible schedule

Life insurance

Vision care
Schedule:

8 hour shift

Ability to AB: reliably commute or plan to relocate before starting work (required)

Example 4

Toronto's first real estate caf�.

We are looking to hire a General Manager to oversee the operations in the speciality coffee shop.

MUST have experience in Coffee Shop Managing (Specifically Speciality)

Your responsibilities would include:

Organization, management and control of smooth operation activity of the entrusted object, dynamic development in accordance with the accepted Company standards.

Development and implementation of measures to attract new customers and increase the service level.

Ensuring compliance with key financial indicators.

Presenting reports regarding the branch activities to the management. Solution of administrative and management matters related to the operation of the branch.

Working with contractors (Suppliers/buyers, etc.)

Interaction with regulatory bodies and inspection authorities, compliance with Ontario Health and Safety regulations and Sanitary requirements for the Food Establishment;

Conducting physical inventory, submitting reports, working with documentation;

Organization and management and of all branch divisions: recruitment, training, rotation, documents acceptance, relocation, staff operating schedule, and control over the performance of duties. Monitoring compliance with service standards.

Achieve the Employee�s Targets as set forth in Schedule �A� of this Agreement that was set as a standard of performance that the employee needs to meet;

Develop and maintain a thorough knowledge of Ethica coffee products, coffee equipment products and pricing structure;

Communicate company mission and describe coffee products and equipment including differences in processing, roast profile, origins, etc;

Execute promotional and incentive programs to support sales growth, in coherence with the marketing strategy;

Maintain and expand customer base by building and maintaining rapport with current customers and identifying new customer opportunities;

Initiate sales outreach to focus on foodservice accounts, restaurants, hotels, offices, and subscription services;

Study market research and trends to determine consumer demand, potential sales volumes and the effect of competitors' operations on sales;

Make sales presentations to prospective customers;

Manage customer accounts including order coordination, collecting payments due, and distribution of marketing materials;

Cross-train with other business areas to provide support during peak times, events, etc.;

Coordinate and participate in industry groups, trade shows, and related events;

Assistance with the coordination of service and education requests from current and new customers;

Provide regular informal and formal performance feedback;

Assist in the creation of training manuals, education programs and other educational resources;

Assist in planning budgets and monitoring revenues and expenses for all accounts;

Maintain organized files and notes on all accounts

Job Type: Full-time

Salary: $60,000.00-$70,000.00 per year

Schedule:

8 hour shift

COVID-19 considerations:
All mandatory precautions will be followed.

Experience:

Speciality Coffee: 2 years (required)

Managing Coffee Shop: 2 years start date: 2022-07-15

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What does a General Manager do?

A General Manager oversees the operations of a business by managing a team of workers from one or more departments. They also oversee how different departments and teams within the company work together, along with the relationships between teams and the business’s customers and clients. The General Manager will have to interact with customers or clients directly as well. Along with these responsibilities, the General Manager ensures that the business is running as efficiently, profitably, and productively as possible.

General Manager skills and qualifications

Quite a few skills are necessary for a General Manager to be effective. Here are the skills and qualifications you’ll want to look for:

Managerial skills and leadership skills
Problem-solving and critical-thinking skills
Strategic business planning
Social and intrapersonal skills
Data analysis skills
The ability to work in a fast-paced environment
ServSafe practices, in some cases
Ability to train and coach other employees effectively

General Manager experience requirements

General Managers are typically required to have extensive experience in managerial positions. They not only need at least five years’ experience in a role managing employees, but they’ll also need to be intimately familiar with the specifics of the industry to ensure they have a frame of reference for ideal operations. In many cases, General Managers are promoted from within to ensure that the candidates already have knowledge of the industry and the company, but it’s common for companies to seek an outside hire with demonstrated managerial and leadership success.

General Manager education and training requirements

A General Manager needs to have a wide range of expertise, and that typically comes from extensive education and on-the-job experience. Many positions prefer candidates to have a master’s in Business Administration, though some positions prefer candidates with a combination of education and on-the-job experience. At minimum, General Managers should have previous experience in managerial or supervisory positions.

Account Executive salary expectations

According to Indeed Salaries, the average salary for a General Manager is $58,179 per year. That’s just an average salary, so keep in mind that it can vary based on experience, location, and company.

Job description samples for similar positions

General Manager may not be the exact position you’re looking for. If that’s the case, be sure to check out these similar job descriptions.

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General Manager job description FAQs

How do General Manager duties vary across industries?

While the General Manager duties mentioned above are pretty standard across all industries, there are some important differences depending on the business. For example, a General Manager will always need to work quickly, but if the position is for a General Manager of a restaurant, being comfortable in a fast-paced environment is a necessity. General Managers should also have some background in the industry or a similar to acquire specialised knowledge.

Are there different titles for General Managers?

General Managers may not always be referred to by that title. For example, a General Manager of a restaurant is simply called a General Manager, but a General Manager of a bank is a Branch Manager. A General Manager for an advertising agency may be called a Brand Manager. It all depends on what the business does, but the overall management responsibilities of the position are similar.

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