Night Auditor Job Description: Top Duties and Requirements

A Night Auditor, or Hotel Night Auditor, is the first point of contact in late-night hotels. Their duties include acting as a Front Desk Agent, balancing accounts from shifts and assisting hotel guests with requests.

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Night Auditor duties and responsibilities

Night Auditors perform various duties and responsibilities in an organization. Some important tasks include:

  • Auditing, balancing, and verifying daily revenue documentation
  • Managing the hotel’s inventory of reservations, room assignments, and vacancies
  • Greeting guests, checking them into rooms, assisting with check-outs, and providing guests with important information
  • Answering phones, scheduling wake-up calls, and assisting with reservation requests
  • Responding to guest inquiries, complaints, and concerns
  • Balancing cash drawers, record errors, and reconcile receipts
  • Promoting hotel services and features

Night Auditor Job Description Examples:

 

Example 1

*Night Auditor - Sheraton Fallsview* Niagara Falls, ON, Canada Req #606 Tuesday, June 15, [phone number]Niagara Falls-based *_Canadian Niagara Hotels Group of Companies_* is one of Canada’s largest and most successful diversified entertainment businesses, with more than [phone number]talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come! We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few_._ Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results. *Night Auditor Responsibilities: * * Ensure all charges have been correctly posted * Reconcile food and beverage charges * Post room charges and taxes * Clear micros and print reports * Perform close day functions * File maintenance and audit cut off * Check guests in and out of hotel * Handle cash and credit transactions * Provide accurate information to potential guests * Sell and market our products and services * Other duties as assigned *What you'll need as a Night Auditor: * *Experience*: 1-2 years' experience in a Guest Service position *Education*: Degree or Diploma is preferred *Other Qualifications: * * Previous experience in branded hotel preferred * Outstanding attention to detail To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit [website] We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical. If you would like to receive information in another format or other communications supports please send an email to or by telephone at [phone number] extension [phone number]Other details * Pay Type Hourly Job Type: Full-time

Example 2

Job description Sonora Resort, a five-star, all-inclusive Relais & Chateaux property located on Sonora Island, British Columbia, is looking for outgoing individuals who enjoy interacting with people and have a desire to provide our guests with the highest level of customer service possible. We are currently accepting applications for NIGHT Working as part of a Front Office team, this position is responsible for reconciling the daily financials of the business whilst ensuring the safety, security and care of the resort, and its guests, overnight The successful candidates are required to work until the resort closes in late-October. Employees will live on site for the duration of the season, and will leave the island on their days off. The rotation for this position is 7 days on, 7 days off. Complimentary room and board will be provided to the successful applicant. Duties, & TASKS: Administration
  • Reconcile receipts, counting and balancing cash and credit cards
  • Closing and balancing various PMS modules
  • Investigating and analysing out-of-balance situations and correcting or notifying Operations Manager as needed.
  • Completing various computer audit reports
  • Data entry, including PMS guest profiles and fishing licences as required by front desk department
  • Occupancy manifest issued to Management team
  • Initial nightly task checklist
  • Complete night security report for General Manager daily Security & Janitorial
  • Close down and lock various resort buildings
  • Answer hourly security calls
  • Ride around of resorts peripheral areas checking for wildlife
  • Walk around of guest, public and staff areas
  • Monitor resort cameras
  • Monitor noise levels in staff common areas
  • Be vigilant for blown light bulbs, maintenance and safety hazards
  • Any minor set up as required by the Events Manager/Dining Room Manager
  • Reopen buildings (lights, music etc) ready for next business day Guest Care
  • Answer the resort main phone line, and assist guests with their enquiries
  • Create keycards and deliver to guests
  • Understand thermostats in guests rooms, and adjust for guests when requested
  • Ensure wake up calls are booked where required
  • Be ready for guests at any time during shift -- handle enquiries or complaints calmly and effectively
  • Working with Health & Safety officer on any medical related issues
  • Informing Operations Manager of any unusual guest activity, requests or complaints
  • Be familiar with Gift Shop, and post charges to guest's rooms for anything required outside of business hours
  • Represent Sonora as a front line, guest contact
  • Incumbent must be friendly, well-groomed and responsive Successful applicants will be provided with the following while working at Sonora Resort:
  • Travel to and from Sonora resort via Campbell River port for days off
  • Sharing of clients tips
  • Complimentary room and board - individual bedroom
  • Private staff kitchen and eating area
  • Staff uniforms
  • Hi-speed wireless internet connectivity
  • Fitness facility and staff lounge
  • Full laundry facilities
  • Internet phone system for North America
  • Satellite TV in your room
  • Positive safety standards and work environment Thank you for your interest in Sonora Resort! Job Type: Contract Salary: $15.50 per hour Expected Start Date: [phone number]06-24 Job Types: Full-time, Contract Salary: $15.50 per hour Additional pay: * Overtime pay * Tips Benefits: * Discounted or free food * Store discount Schedule: * 10 hour shift * Night shift * Overtime Experience: * customer service: 1 year (preferred) Work remotely: * No

    • Example 3

    Posting Date Jun 18, [phone number]Job Number [phone number]Job Category Finance & Accounting Location Delta Hotels by Marriott Grand Okanagan Resort, [phone number]Water Street, Kelowna, British Columbia, Canada VIEW ON MAP Brand Delta Hotels & Resorts Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than [phone number]managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Delta Hotels. Position Summary Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Notification to Applicants: Delta Hotels by Marriott Grand Okanagan Resort takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call [phone number] or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

    What does a Night Auditor do?

    A Night Auditor handles customer service, administrative and some accounting duties during night shifts. They interact directly with guests in hotels, resorts and other establishments. Night Auditors work alongside Night Managers, Security Guards, Night Porters and other professionals who work night shifts. They may also work independently as part-time, full-time or contract employees.

    Night Auditor skills and qualifications

    A strong candidate for Night Auditor usually possesses qualifications in bookkeeping and accounting. Skills in hotel management and hospitality are useful, as an applicant is expected to anticipate the needs of a hotel guest and provide a pleasant experience. Other skills and qualifications which are useful in this position are:

    • Keen attention to detail and the motivation to work a night shift job
    • Computer literacy, mathematical skills and knowledge of word processing software
    • Ability to interact with customers from different backgrounds
    • Strong organizational skills and the ability to identify errors in records
    • Outstanding capability to handle stressful situations calmly and effectively
    • Excellent interpersonal skills

    Night Auditor experience requirements

    When looking for a Night Auditor candidate, first determine whether you need an applicant with years of work experience or you intend to provide on-the-job training. Experience in a similar position is useful, but Night Auditor roles are typically entry-level positions. You may also look for someone who can fluently speak or write in another language, such as French, Arabic, or Chinese, among others, as establishments often welcome international guests. 

    Other experience requirements, such as knowledge of property management software, will vary depending on your organization’s needs.

    Night Auditor education and training requirements

    Typically, Night Auditors need a high school diploma to perform their duties and responsibilities. However, you may hire someone with more educational qualifications. An applicant with a degree in hospitality, business administration or similar fields may be an asset to your organization. You may also require an applicant to complete a two-year apprenticeship program or a college program in hotel management. 

    Night Auditor salary expectations

    According to Indeed Salaries, average pay for a Night Auditor in Canada is $15.89 per hour. Wages may vary based on experience, location and your company.

    Job description samples for similar positions

    If a Night Auditor job description isn’t quite what you are looking for, review other similar positions, such as:

    Night Auditor job description FAQs

    Who does a Night Auditor report to?

    A Night Auditor typically reports to a Hotel Manager, who oversees all activities in a hotel. This professional assigns duties and responsibilities to a Night Auditor and provides them with performance reviews. If a Night Auditor experiences challenging tasks they cannot handle, they typically inform the Hotel Manager who handles the situation. 

    What's the difference between a Night Auditor and a Hotel Front Desk Clerk?

    Night Auditors and Hotel Front Desk Clerks perform similar duties in an organization. Although both professionals work at the front desk, they are different. Night Auditors act as a Front Desk Agent during night shifts. They also reconcile books, take reservations and perform other administrative duties. Hotel Front Desk Clerks usually work during the day as the first point of contact to hotel guests. Hotel Front Desk Clerks may perform additional duties such as reconciling accounts and processing invoices.

    What should you look for in a Night Auditor resume?

    When going through Night Auditor resumes, look for the highest level of education an applicant has. A guest service trade certification is a plus for an applicant. Check whether an applicant has work experience in a similar role or skills to learn on-the-job. A successful Night Auditor has strong bookkeeping and communication skills to perform their duties and responsibilities effectively. They are aware of the procedures to follow during emergencies and know how to perform clerical duties. 

    How do you make your Night Auditor job description stand out?

    Candidates typically look for organizations where they can learn new skills and gain relevant work experience. Consider including Night Auditor training sessions you intend to provide to an applicant. Also, include employee benefits and how your organization helps applicants achieve work-life balance, especially after working long shifts.

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