Resources
Post a Job
 Special offer 

Jumpstart your hiring with a $100 CAD credit to sponsor your first job.*

Sponsored jobs are 4.5X more likely to result in a hire.**
  • Invite matched candidates to apply
  • Increase your visibility in job search results
  • Appear to more candidates longer
*The $100 CAD Sponsored Job credit offer is only available for new accounts in Canada that post a job and expires one year after account creation. Upon expiration of the credit, users are charged based on Sponsored Job budget. Terms, conditions, and quality standards apply **Indeed data (worldwide)

Medical Secretary Job Description: Top Duties and Requirements

A Medical Secretary, or Medical Receptionist, provides front-of-office support to a Doctor’s practice or other small medical facilities. Their duties include welcoming patients when they arrive, dealing with paperwork, and maintaining schedules and appointments.

Build a Job Description
Are you a Job Seeker? Find Jobs

Medical Secretary duties and responsibilities

A Medical Secretary is responsible for ensuring all phone calls to the practice are answered promptly and professionally. They also run the front desk, which involves responding to questions from patients, staff, and members of the public. Other important duties in the role include:

  • Noting a patient’s personal information on the appropriate form and filing it safely
  • Maintaining an organized filing system so that documents can easily be accessed when needed
  • Scheduling patient appointments for the Physicians or Nurses
  • Arranging follow-up appointments when a patient leaves
  • Noting appointment cancellations or changes, and informing the appropriate healthcare professional
  • Taking payments when necessary, and recording these in financial records
  • Performing other administrative tasks such as printing out letters and opening or sorting through the mail
Build a Job Description
Are you a Job Seeker? Find Jobs

Medical Secretary Job Description Examples:

Example 1

Company description

The Libera Clinic is a community mental health clinic that strives for excellence of care. Above all else, we aim to deliver for our patients a warm, helpful and healing experience. We are also an approved McGill teaching site, and we are a nexus for Mandarin-speaking patients in Montreal. As mental health professionals, our clinic culture cares for all our employees in the same humane way. We hope to be a

part of the growth of everyone who works here and we seek to support them in their individual goals and hope.

Job description

The Libera Clinic seeks a Medical Secretary to manage the office, schedule patients, and assist the clinical staff. We are looking for an individual who is responsible, efficient, and kind. Essential abilities include: stay organized, multi-task, communicate clearly with patients and clinical staff, and a desire to help people. The ideal candidate for this job is resourceful and takes initiative in improving the clinic. Being able to complete tasks reliably in a timely manner is key to success in this position.

Benefits:

- Fun, friendly team committed to each others� wellbeing

- Warm, calm, high-end work environment in the heart of downtown, three minutes from Guy Concordia metro. Walking distance to all amenities.

- A very high level of patient care and excellent feedback from other doctors

- The chance to make a difference to patients� lives

- The excitement to be a part of a prestigious and rapidly growing clinic

- The opportunity to turn permanent and become an integral part of this team

- Competitive salary

Responsibilities and Duties Example of daily schedule

- Checking emails and voicemails and responding in a timely manner

- Booking appointments and organizing the agenda

- Monitoring the waitlist

- Inform potential new patients and referring resources of the process and policies.

- Scan, fax and file forms and documents

- Helping patients navigate the Quebec healthcare system as well as their insurance

Qualifications and Skills:

No prior experience is necessary, but will be beneficial. Willingness to help mental health patients

Computer skills -- Google Documents, email, and you will be trained in the use of an electronic medical records system

Language skills -- French and English are a must, Mandarin Chinese is an asset

Job Types: Full-time, Contract, Permanent

Salary: $15.00-$20.00 per hour

Benefits:
  • Casual dress
  • Company events
  • Discounted or free food
  • Flexible schedule
  • Paid time off
  • Tuition reimbursement
    Schedule:
  • 8 hour shift
  • Monday to Friday

    COVID-19 masked, most patients double vaccinated unless clinically absolutely necessary. Social distancing a must.

    • Example 2

    We are currently seeking to fill the position of Medical Secretary for a Specialist. This is a temporary, which may lead to permanent full time position based on 37.5 hours per week (Monday-Friday/8am-4pm).

    Responsibilities

    - Manage incoming calls, faxes and email

    - Scheduling patient appointments and professional meetings

    - Sorting incoming documents, scans and mail

    - Arranging referrals

    - Billing patient visits and arranging diagnostic imaging and lab tests

    - Transcribing dictation and forwarding consult letters

    - Maintaining and updating patient charts

    Specifications

    - Must adhere to professional standards of care and confidentiality

    - Must have excellent communication skills (oral/written)

    - Must be proficient with computers and able to work with an electronic medical records system

    - Willing to work as a team in a fast-paced environment

    - Graduate of a recognized medical office assistant program with practical experience or experience in a speciality practice would be considered an asset

    Although we appreciate every applicant, we are only able to respond to those we believe would be best qualified.

    Job Types: Full-time, Permanent

    Salary: $18.00-$22.00 per hour

    Benefits:
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • RRSP match
  • Vision care
    Schedule:
  • 8 hour shift
  • Monday to Friday

    Ability to commute/relocate:
  • Charlottetown, PE: reliably commute or plan to relocate before starting work (required)

    Experience:
  • Medical Secretaries & Patient Registrars: 1 year (preferred)

    Licence/Certification:
  • Medical Secretary Certificate start date: 2022-08-15

    • What does a Medical Secretary do?

    A Medical Secretary is the first point of contact for a patient when they arrive. They greet patients and provide them with forms to fill out before seeing a Health Care Professional. They also file patient documents in a safe and secure location. The role involves coordinating appointments and treatment with other medical facilities when appropriate. Additionally, if any treatment or service received by the patient must be paid for, the Medical Secretary processes these payments.

    Medical Secretary skills and qualifications

    Candidates are required to have a high school diploma or equivalent for the role. Candidates also gain an advantage if have previous administrative experience in an office setting. Other essential skills for a Medical Secretary may include:

    • Excellent organizational skills and attention to detail to maintain accurate records
    • Friendly and relaxed style of communication both in-person and on the phone
    • Good knowledge of medical terminology so they can respond appropriately to requests from health care professionals and patients
    • Ability to organize and maintain a filing system containing all relevant patient information
    • Ability to use computer software programs, such as MS Office, to update electronic records and appointment calendars

    Medical Secretary experience requirements

    Candidates are preferred to have previous work experience in a medical office, such as being a Medical Office Assistant. In some cases, an application who can demonstrate strong administrative skills in a different field will be hired as a Medical Secretary. Alternatively, you may look for a Medical Secretary with several years of experience in the role.

    Medical Secretary education and training requirements

    Candidates must have achieved a high school diploma or equivalent to be considered for the role. Some candidates will have a post-secondary qualification from a college in office administration or secretarial studies, but these qualifications are not a requirement.

    Candidates may have completed an online diploma that is meant to train people without previous experience in the medical field in the use of medical terminology and basic administrative procedures. These candidates may be suitable for entry-level roles where you provide further training on the job.

    Medical Secretary salary expectations

    According to Indeed Salaries, a Medical Secretary earns on average $20.70 per hour in Canada. This can vary depending on the specific responsibilities of the job, the size of the medical facility, and the experience of the Medical Secretary.

    Job description samples for similar positions

    If a Medical Secretary isn’t what you are looking for, some other job descriptions include:

    Ready to Hire?Build a Job Description

    Medical Secretary job description FAQs

    How can you make your Medical Secretary job description stand out?

    Give a clear description of the duties and responsibilities expected of the candidate so they gain an idea of how the medical facility operates. You should also include the level of experience and knowledge you would like applicants to have so potential candidates know whether they should apply. A strong job description will also include some information about the services offered by the medical facility to give applicants a sense of where they will be working and the types of patients they’ll be dealing with.

    Where do Medical Secretaries usually work?

    This position is found most often in a Doctor’s practice or office. Medical Secretaries may also be employed in laboratories, universities, hospitals, or clinics. Duties of the Medical Secretary may vary slightly depending on the setting. For example, a Medical Secretary in a small Doctor’s practice will spend a lot of time greeting patients and providing front-of-office support, whereas someone in a larger institution may have to handle much more paperwork.

    What should you look for in a Medical Secretary resume?

    The candidate should include both their educational background and relevant work experience, such as previous administrative roles in a medical setting. They should also indicate some familiarity with medical terminology, obtained from a previous job or professional qualification. Soft skills like organization, reliability, and accuracy are important for the position, so try to identify examples in the resume that show the candidate possesses these traits.

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

    No search results found

      *Indeed provides this information as a courtesy to users of this site. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance.