Beyond Physiotherapy is seeking an experienced Operational Manager.

Please read carefully before applying.

WorkDescription*:*

The Operational Manager is responsible for ensuring the day-to-day operations of all locations run smoothly within the �front and back� end, for both patients and staff. The position works closely with a CEO of the group.

Responsibilities include following standard administrative processes, ensuring revenue and cash receipts reconciliation is completed accurately and timely, and providing administrative support to patients and staff.

Duties and Responsibilities:

Oversee the daily operation of the clinic (customer service, sales, inventory, therapists needs)

Provide administrative support to the team, practitioners, and patients

Oversee the training and orientation of new staff members

Provide world-class customer service to clients and ensure high customer service standards at a clinic level

Coordinate patient care plans, educate and guide clients on the services they are eligible for

Design and propose business strategies to help the clinic meet organizational goals

Manage staff by assigning and delegating tasks as needed

Plan scheduling of staff and shift coverage

Develop protocols and procedures to improve staff productivity

Act as a liaison between patients, practitioners, and staff

Plan and manage the clinic's inventory

Audit the office files for compliance in accordance with the company's protocols and procedures

Assist during the annual employee performance reviews and provide constructive feedback on their performance to help them meet professional goals

Ensure that all policies and procedures function in accordance with the company and the law

Maintain a friendly and warm work environment and lead by example as a positive role model

Creating an environment that is welcoming and warm to the patients

Dealing effectively with customer and patient inquiries as well as complaints

Management of reception area

Maintaining Accounts Receivable

Accurately entering incoming payment and monthly deposit reconciliation

Ensuring timely entry, accuracy and completeness of all patient data in the Jane App including intake, assessment and discharge information

Timely submission of forms to insurance companies and stakeholders

Requirements/Competencies:

Own personal transportation for work and has a valid driving license

Must have over 3 yaers of Jane Clinic Management Experince.

2+ years prior experience working in a management role

2+ years of proven success in leadership roles is required

Exceptional written and verbal communication skills

Analytical thinking skills and the ability to exercise sound judgment

Educational background in Business Management or a related business field

Must be customer service oriented and prepared to liaise with patients and other health care providers

Extremely organized, detail-oriented, and a multitasker

Ability to delegate tasks as needed, and to improve team productivity

Ability to learn about the business strategically in order to improve sales

Must be a creative problem-solver and a self-starter

Adaptable, reliable, and flexible with schedule

Ability to keep confidentiality

Emotional maturity is a must!

Excellent customer service skills and telephone etiquette

High degree of organizational skills and ability to prioritize and multi-task

Perks/Benefits:

Ongoing paid training provided

Fun, positive, and friendly work environment

Several opportunities for growth and development and career advancement

Reward and recognition based culture

Medical, dental, and vision benefits provided to full-time employees

Discounts for you and extended family and friends on our services

Competitive hourly compensation

Questions for the applicant:

What's your experience developing KPIs and using that info to drive your work?

Describe a challenging situation that you've encountered as a manager; what did you learn from it?

Why do you want to work at our company? Please be specific.

Job Type: Full-time

Salary: $40,000.00-$60,000.00 per year

Benefits:

Dental care

Extended health care

Paid time off
Flexible Language Requirement:

French not required
Schedule:

Day shift

Monday to Friday
Supplemental pay types:

Bonus pay



Education:

Master's Degree (preferred)

Experience:

Clinic Manager: 2 years (preferred)

Jane APP: 3 years (preferred)

Licence/Certification:

Driving Licence Location: In person

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