What does a Retail Store Manager do?
A Retail Store Manager is an integral member of the operations of any retail store. They work closely with the owner of the store to ensure day-to-day operations are in order. Managing a team of staff requires an understanding of retail best practices, confidence, responsibility, and adherence to policies and protocols. The role of a Retail Store Manager may vary depending on the size of the store, as it dictates the amount of staff they need to manage, volume of customers, and the amount of staff scheduling.
Retail Store Manager skills and qualifications
To be a successful Retail Store Manager, candidates will need to have a variety of existing skills and qualifications, including:
- Computer skills, including spreadsheets, databases, scheduling software, financial or payment software
- Excellent customer service insight, with a friendly demeanour and attitude
- Ability to lead a team towards a common goal, like monthly financial targets
- Organization and scheduling skills to manage multiple team members’ availability and desired hours
- Experience with budgeting and financial tools
- Proven history of training employees and guiding them towards success
Retail Store Manager experience requirements
Retail Store Managers require extensive experience in a retail environment. At a minimum, if they do not have direct experience with retail, they can have experience as a Manager in another sales or customer service-focused industry like hospitality. Ideally, a candidate will have been a Manager or Assistant Manager at a retail store in the past. These transferrable skills make them well-qualified to take on a role as a Retail Store Manager.
Retail Store Manager education and training requirements
While there is no specific degree required for a Retail Store Manager, a variety of programs could benefit this role. If your store is in the fashion retail industry, a candidate with a bachelor’s degree in fashion merchandising or fashion communications is well-qualified. Likewise, if hiring for a sports retail store, a candidate with a bachelor’s degree in a sports-related field is an asset. Studies in business, marketing, sales, and communications may also be relevant.
Additional certifications related to retail or customer service are a plus. For example, candidates who have a membership with the Canadian Customer Service Association are likely to have great customer service skills.
Retail Store Manager salary expectations
According to Indeed Salaries, the average income for a Retail Store Manager in Canada is $20.64 per hour. Wages depend on the size of the store, the store’s location, and a candidate’s previous experience.
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