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Retail Store Manager Job Description: Top Duties and Requirements

A Retail Store Manager, or Store Manager, provides management and day-to-day oversight of a retail store. Their duties may include leading a team of staff, opening and closing the store, and keeping track of financials and merchandise.

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Retail Store Manager duties and responsibilities

To succeed as a Retail Store Manager, applicants need to be responsible and have an acute attention to detail. They have important tasks to manage and execute to run the store successfully, including:

  • Overseeing inventory by working closely with vendors
  • Creating protocols to protect the store, including theft management
  • Adhering to health and safety protocols and policies
  • Constructing a schedule for employees and manage their time off, sick leave, and time tracking
  • Developing holiday promotions to drive traffic to the store
  • Managing financials, including bank drop-offs, for the entire store
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Retail Store Manager Job Description Examples:

Example 1

Grafton Apparel believes everyone deserves to look great! We fit your body, your budget, your style and with the confidence you get when you look and feel great!

Want a career with a successful Canadian company? Let�s chat!

What we can offer you;

� Comprehensive benefit package including dental care, extended heath care, life insurance, and a health spending account

� We have an amazing employee discount!

� Learning opportunities to help you grow and progress your career

� A fun environment! We like having a casual vibe while we take care of business

As the Store Manager you are responsible for the success of your store. Reporting to the Regional Manager, you will work with your team to deliver an outstanding experience to achieve sales & productivity goals.

What you will do in this role�

Lead a team that wants to win

� Develop your team�s sales skills by modelling best practices & techniques

� Identify training and developmental opportunities, work with individuals and partners to address gaps and build on strengths

� Recruit for vacancies, leverage business partners as required

� Create a positive work environment for your team

Create a customer-centric environment

� Ensure the customer is always prioritized

� Develop your team�s customer service skills by observing, working side-by-side and providing in-the-moment coaching

� Identify opportunities for development and training to build skills and to enhance the customer experience in store

� Solicit feedback from associates and customers and take action to resolve any issues

� Conduct regular competitive shops to gain market insights

Operate like an owner

� Maintain visual and display standards as directed

� Manage the payroll budget

� Research and share product knowledge, trends and other industry-related information

� Ensure stock is received and presented efficiently and effectively, communicate opportunities with partners

As an ideal candidate, you are an individual with�

� Passion for leading a team

� Great customer service and a sense of urgency

� Resilience and energy

� Ability to make timely decisions

� Must be able to multi-task

And your qualifications include�

� Retail Store Manager experience is a plus!

� Post-Secondary education

Grafton Apparel is committed to providing an inclusive and accessible candidate experience. We will work with you on an individual basis to meet any reasonable accommodation needs. Please let us know if you require any accommodation to participate in the recruitment and selection process.

Job Types: Full-time, Permanent

Benefits:
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Store discount
    Flexible Language Requirement:
  • French not required
    Schedule:
  • 8 hour shift

    Education:
  • DCS / DEC (preferred)

    Experience:
  • Retail Store Manager: 1 year Location: One location

    • Example 2

    Grafton Apparel believes everyone deserves to look great! We fit your body, your budget, your style and with the confidence you get when you look and feel great!

    Want a career with a successful Canadian company? Let�s chat!

    What we can offer you;

    � Comprehensive benefit package including dental care, extended heath care, life insurance, and a health spending account

    � We have an amazing employee discount!

    � Learning opportunities to help you grow and progress your career

    � A fun environment! We like having a casual vibe while we take care of business

    As the Store Manager you are responsible for the success of your store. Reporting to the Regional Manager, you will work with your team to deliver an outstanding experience to achieve sales & productivity goals.

    What you will do in this role�

    Lead a team that wants to win

    � Develop your team�s sales skills by modelling best practices & techniques

    � Identify training and developmental opportunities, work with individuals and partners to address gaps and build on strengths

    � Recruit for vacancies, leverage business partners as required

    � Create a positive work environment for your team

    Create a customer-centric environment

    � Ensure the customer is always prioritized

    � Develop your team�s customer service skills by observing, working side-by-side and providing in-the-moment coaching

    � Identify opportunities for development and training to build skills and to enhance the customer experience in store

    � Solicit feedback from associates and customers and take action to resolve any issues

    � Conduct regular competitive shops to gain market insights

    Operate like an owner

    � Maintain visual and display standards as directed

    � Manage the payroll budget

    � Research and share product knowledge, trends and other industry-related information

    � Ensure stock is received and presented efficiently and effectively, communicate opportunities with partners

    As an ideal candidate, you are an individual with�

    � Passion for leading a team

    � Great customer service and a sense of urgency

    � Resilience and energy

    � Ability to make timely decisions

    � Must be able to multi-task

    And your qualifications include�

    � Retail Store Manager experience is a plus!

    � Post-Secondary education

    Grafton Apparel is committed to providing an inclusive and accessible candidate experience. We will work with you on an individual basis to meet any reasonable accommodation needs. Please let us know if you require any accommodation to participate in the recruitment and selection process.

    Job Types: Full-time, Permanent

    Benefits:
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Store discount
    Schedule:
  • 8 hour shift
  • Day shift
  • Evening shift

    Application question(s):
  • Are you eligible to work in Canada?
  • What is your salary expectation?

    Education:
  • DCS / DEC Store Manager: 1 year (preferred)

    • Example 3

    We are looking for an enthusiastic and driven individual to join our growing management team. We are currently looking for a Store Managerfor our NEW store, located in Dixie Outlet Mall.

    The ideal candidate will have a minimum of 2 years management experience in a retail environment, preferably in shoes.

    Store Manager�s responsibilities include but are not limited to such functions as: scheduling, hiring, training, inventory control, achieving sales targets and ensuring a positive team atmosphere is maintained at all times.

    Candidates must have the ability to: multi-task, prioritize and work well in a fast paced environment. Candidates must have experience with sales, customer service and be available to work days, evenings and weekends.

    If you are interested in this opportunity respond to the posting by sending your resume and cover letter. We would like to thank all applicants however, only those individuals selected for an interview will be contacted.

    Please Note: Accommodations are available on request at all stages of the employment process.

    Job Types: Full-time, Permanent

    Salary: From $640.00 per week

    Additional pay:
  • Commission pay
    Benefits:
  • Dental care
  • Extended health care
  • Life insurance
  • Store discount
  • Vision care
    Schedule:
  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Every Weekend
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

    Application question(s):
  • Are you legally entitled to work in Canada?

    Education:
  • Secondary School (preferred)

    Experience:
  • Retail Management: 2 years (preferred)
  • Customer service: 2 years start date: 2023-07-11

    • What does a Retail Store Manager do?

    A Retail Store Manager is an integral member of the operations of any retail store. They work closely with the owner of the store to ensure day-to-day operations are in order. Managing a team of staff requires an understanding of retail best practices, confidence, responsibility, and adherence to policies and protocols. The role of a Retail Store Manager may vary depending on the size of the store, as it dictates the amount of staff they need to manage, volume of customers, and the amount of staff scheduling.

    Retail Store Manager skills and qualifications

    To be a successful Retail Store Manager, candidates will need to have a variety of existing skills and qualifications, including:

    • Computer skills, including spreadsheets, databases, scheduling software, financial or payment software
    • Excellent customer service insight, with a friendly demeanour and attitude
    • Ability to lead a team towards a common goal, like monthly financial targets
    • Organization and scheduling skills to manage multiple team members’ availability and desired hours
    • Experience with budgeting and financial tools
    • Proven history of training employees and guiding them towards success

    Retail Store Manager experience requirements

    Retail Store Managers require extensive experience in a retail environment. At a minimum, if they do not have direct experience with retail, they can have experience as a Manager in another sales or customer service-focused industry like hospitality. Ideally, a candidate will have been a Manager or Assistant Manager at a retail store in the past. These transferrable skills make them well-qualified to take on a role as a Retail Store Manager.

    Retail Store Manager education and training requirements

    While there is no specific degree required for a Retail Store Manager, a variety of programs could benefit this role. If your store is in the fashion retail industry, a candidate with a bachelor’s degree in fashion merchandising or fashion communications is well-qualified. Likewise, if hiring for a sports retail store, a candidate with a bachelor’s degree in a sports-related field is an asset. Studies in business, marketing, sales, and communications may also be relevant.

    Additional certifications related to retail or customer service are a plus. For example, candidates who have a membership with the Canadian Customer Service Association are likely to have great customer service skills.

    Retail Store Manager salary expectations

    According to Indeed Salaries, the average income for a Retail Store Manager in Canada is $20.64 per hour. Wages depend on the size of the store, the store’s location, and a candidate’s previous experience.

    Job description samples for similar positions

    If a Retail Store Manager isn’t quite what you’re looking for, consider other roles including: 

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    Retail Store Manager job description FAQs

    What is the difference between a Retail Store Manager and an Assistant Retail Store Manager?

    A Retail Store Manager is the highest person in the chain of command at the store, aside from the Owner or District Manager. All employees at the store report to the Retail Store Manager. The Assistant Retail Store Manager helps the Retail Store Manager with their duties and has more junior staff reporting to them.

    Do Retail Store Managers have different responsibilities in different industries?

    On any given day, a Retail Store Manager manages various tasks or duties to ensure the store runs smoothly. The Retail Store Manager needs to create budgets and schedules for the week ahead. They may need to train an employee or work with the Assistant Store Manager to create financial plans. Their days vary in what they need to accomplish, so time management is crucial.

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