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Sales Associate Job Description: Top Duties and Requirements

A Sales Associate, or Shop Assistant, promotes the company’s products and services and helps to answer questions customers may have about the company’s activities. Their duties include helping customers make buying decisions, servicing existing customers, and overseeing purchase agreements.

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What does a Sales Associate do?

Sales Associates are part of the sales team. They are usually front-liners, meaning that they represent the voice of the business and are the first to interact with the customers. They help customers meet their buying needs. Sales Associates are also responsible for drafting and submitting periodical reports based on sales and other occurrences in the company.

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Sales Associate Job Description Examples:

Example 1

Company description

We are BIG on supporting local! Handmade Saskatchewan is Regina's original handmade only vendor network. We have over 150 different local vendors in our stores. We have everything from homemade jams, fudge, and candies, to home decor, jewelry, and local authors' books. There's something in store for everyone and product changes DAILY.

We started as a community of artisans and crafters. Connecting Sask artisans & craft-makers with shoppers throughout the province! Shop handmade! Shop local!

Job description

The role of: Local Sales Associate

The Local Sales Associate is responsible for effectively selling locally made products to our customers and for creating well merchandised and fun place for our customers to shop. You are friendly, able to handle multiple priorities at one time while providing excellent customer service and promoting your love for all things locally made.

Your responsibilities include
  • Helping customers
  • Knowledge of locally made items and brands
  • Show enthusiasm with each interaction, and sell to each customer, educate them on supporting local.
  • Keep store clean, replenished and well merchandised between customers
  • Show up on time for each shift
  • Have fun at work and help us create a fun, positive place to shop and work each day.
  • A love of handmade gifts and locally made items
  • Ability to work hours based on the needs of the business
  • Excellent Communication Skills - verbal and written
  • High level of personal accountability
  • Charisma - Able to approach customers authentically and interact in a way that is genuine and drives conversation about and engagement with our brand and our products
  • Attention to Detail
  • Team Player
  • Store discount

    Experience:
  • retail: 1 year (Preferred)
  • sales: 1 year (Preferred)
  • customer service: 1 year (Preferred)

    Job is for a part time position at our Regina location in Cornwall Centre and you will need to be availablefor at least one weekend day and some weekdays during regular mall hours.

    Only those who attach a complete resume will be contacted.

    Handmade Saskatchewan provided the following inclusive hiring information:

    We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
  • Women-led organization
  • Inclusive of minority and disadvantaged groups
  • LGBTQ+ friendly workplace
  • Age-inclusive

    Job Types: Part-time, Permanent

    Salary: $14.00-$15.00 per hour

    Benefits:
  • Store discount
    Day range:
  • Holidays
  • Monday to Friday
  • Weekends as needed
    Flexible Language Requirement:
  • French not required
    Shift:
  • 4 hour shift
  • 8 hour shift
  • Day shift
    Work setting:
  • Specialty store

    COVID-19 considerations:
    Face coverings are welcome to be worn as well sanitizer is available for both the workers and customers.



    Application question(s):
  • What drew you to apply to be part of Handmade Saskatchewan?

    Experience:
  • sales: 1 year (required)


    Work Location: In start date: 2023-09-11

    • Example 2

    Dulux Paints Full-Time Store Sales Association

    Scarborough, Ontario

    Why work for Dulux Paints? At Dulux Paints, we are interested in your professional development and offer future growth opportunities within the company. In addition to a competitive hourly salary, we also offer:

  • Sales Incentive Plan
  • Benefits Plan
  • Pension Plan
  • Employee Discount Program
  • A people focused culture. You're never just a number to us.

    Job Description

    Colour is What We Do! When you join Dulux Paints, you join Canada's leader in decorative paints. We are seeking a customer focused part-time Store Associate to join our diverse team. This position will primarily cover the afternoon shift with the store closing at 6 PM

    What you will do: As a full-time Store Associate, you will provide care to our DIY customers and contractors on products and applications. You will provide hands on support with tinting, mixing and colour matching. You'll take orders, as well as ship and receive products. You will handle paint all day, from quarts to gallons and to 5 gallon pails, weighing up to 70lbs.

    Please note this position will primarily cover shifts between 10 AM and 7 PM

    What you need to bring:

  • A high energy, positive attitude and a customer focused mindset
  • A teamwork mentality
  • Ability to distinguish the difference between colours
  • Ability to lift heavy pails of paint, using material handling equipment
  • Assist customers� needs in person and over the phone and advise solutions
  • Assist Store Manager with daily store operations, sales targets and goals
  • Ensure that sales transactions are completed via POS
  • Stock shelves and merchandising front of store
  • A high school diploma

    Add Colour to Your Career and apply directly to ME today!

    Greg Rumple, Zone General Manager

    Job Type: Full-time

    Salary: From $17.00 per hour

    Benefits:
  • Dental care
  • On-site parking
  • Paid time off
  • Store discount
  • Vision care
    Day range:
  • Monday to Friday
  • Weekends as needed
    Shift:
  • Afternoon shift
  • Day shift
  • Night shift
    Work setting:
  • Specialty store



    Experience:
  • customer service: 1 year Location: In person

    • Example 3

    ***Signing Bonus of up to $500.00 for successful candidates after 6 months***

    The Sales Associate team member works in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs. This role also involves store maintenance such as stocking shelves, merchandising and general housekeeping.

    Customer Service:
  • Provides excellent customer service to all customers entering the store.
  • Smiles, makes eye contact with and greets customers.
  • Guides customer to the location of requested items.
  • Locates products in the warehouse.
  • Answers questions and provides friendly advice and services to customers.
  • Suggests value-added and related products to customers to ensure they go home with what they need.
  • Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
  • Handles multiple customers in an effective and efficient manner.
  • Deals with challenging situations in a professional manner.
  • Learns about new products on a regular basis.
  • Keeps up to date with in-store promotions, in-store deals and product locations.

    Daily tasks will include but are not limited to:
  • Ensures that retail basics tasks are executed efficiently
  • Stocks shelves and merchandise display areas using modules and guides.
  • Walks their assigned sections to understand what needs to be accomplished on a daily basis.
  • Maintains inventory accuracy and identifies/reports low stock levels
  • Reports stolen and damaged goods to Management.
  • Operates computer and RF gun and enters all relevant coding in Canadian Tire systems.
  • Plays an active role in the department team by openly sharing opinions/ideas and by participating in all meetings/training as required.
  • Engages in learning activities and listens to feedback to improve their own abilities.
  • Complies with company, store and department policies.
  • Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
  • Uses professional language and maintains a professional appearance

    Please apply with your resume online or at the store.

    We thank all the applicants for their interest in employment with Canadian Tire; however please note that only those selected for interview will be contacted.

    Job Types: Full-time, Part-time, Permanent

    Salary: From $16.00 per hour

    Benefits:
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Profit sharing
  • Store discount
    Schedule:
  • Monday to availability

    • Sales Associate duties and responsibilities

    The duties of a Sales Associate may vary depending on the size of the company and the type of products or services they sell. Their main responsibility is to sell the company’s products and services and increase sales. They are also required to work with customer support and the operation teams to ensure customer satisfaction. Their other duties include:

    • Performing various administrative duties, such as preparing commission and expense reports, and conducting post-sale followups with the customers
    • Working with other employees to develop effective strategies to meet sales targets
    • Managing inventory by keeping records of available products
    • Processing sales transactions and sales contracts and receiving payments
    • Creating awareness and promoting special offers and loyalty programs
    • Managing client relationships through all the stages of the sales cycle
    • Ensuring that customers are fully satisfied with the services offered

    Sales Associate skills and qualifications

    Sales Associates represent the company and are required to promote the company’s products and services through excellent customer service. As an active advertiser of different merchandise, they should be good communicators. Top Sales Associates also have excellent relationship building skills, which are needed to interact with customers. Other skills also include:

    • Critical and analytical thinking to provide logical answers to customers’ questions
    • Empathy to understand customers’ needs
    • Knowledge of the current trends in the consumer goods sector
    • Understanding of basic mathematics to measure products, prepare invoices, and analyze sales data
    • Familiarity with digital technology and its applications in sales
    • Knowledge of management, finance, and business
    • Experience working under pressure

    Sales Associates experience requirements

    Sales Associate jobs are mostly entry-level, so a qualified candidate is required to have between one to three years of experience in sales or customer service. Since they act as a promoter of the company’s products and brand, one to two years of experience as a Marketer is often preferred. They should also be familiar with products and services in the industry they are interested in.

    Depending on the job and the company, the Sales Associatess may also need more specialized knowledge and experience to help customers navigate the buyer’s journey. For more complex or expensive merchandise, some employers require candidates to have relevant experience in a similar industry or position. They may also be required to demonstrate their sales ability and knowledge of the product.

    Sales Associate education and training requirements

    As an entry-level position, a minimum of a high school diploma, GED, or its equivalent may be required. Some employers, however, ask that candidates have a bachelor’s degree in marketing, business management, or any other related field.

    Because of the complexity of some merchandise, candidates may also be required to have professional certifications in the required field. To be a vehicle salesperson in British Columbia, for example, candidates are required to be certified by the Vehicle Sales Authority of British Columbia.

    Sales Associate salary expectations

    According to Indeed Salaries, the average salary for a Sales Associate is $15.01 per hour. However, salary may vary because of the location, experience, and the company.

    Job description samples for a similar position

    If what you are looking for is quite not a Sales Associate job description, check out other related job description templates below:

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    Sales Associate job description FAQs

    How can you make your Sales Associate job description stand out?

    To make a job description stand out, start by summarizing the company’s mission and goals. List the specific duties and responsibilities required of the position, and include the benefits of working with the company.

    What are the day-to-day duties of a Sales Associate?

    A Sales Associate sells products and services in a retail environment. Their duties also include providing product information and ensuring a high level of customer satisfaction in the store. As the principal point of contact between the business and the customers, they are required to maintain a positive business relationship with the customers.

    What should you look for on a Sales Associate's resume?

    A well-written resume should list the skills, requirements, and experience relating to the job. A Sales Associate resume should describe the candidate’s ability to demonstrate product features, negotiate, and close sales. The resume should also highlight the candidate’s ability to follow up with customers. For prospective employees to qualify for a Sales Associate’s job, Employers should ensure that they demonstrate a higher understanding of consumer behavior and how trends affect customers’ buying decisions.

    Job Description Examples

    Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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