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Invoice Clerk Interview Questions

Edited by Indeed Employer Content Team
Last updated September 11, 2025
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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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8 min read

An invoice clerk is an administrative professional responsible for managing billing processes within an organization. Their duties include preparing and issuing accurate invoices, verifying billing data with internal records and resolving discrepancies with clients or vendors.

Whether you are preparing to interview a candidate or applying for a job, review our list of top Invoice Clerk interview questions and answers.

  1. Can you describe your experience with preparing and issuing invoices? See answer
  2. How do you ensure the accuracy of invoices before sending them? See answer
  3. Describe your familiarity with accounting or invoicing software. See answer
  4. How do you handle discrepancies between an invoice and a purchase order? See answer
  5. Tell me about a time you had to resolve a billing dispute. See answer
  6. How do you prioritize tasks when dealing with a high volume of invoices? See answer
  7. Describe how you handle confidential financial information. See answer
  8. What steps do you take to follow up on overdue payments? See answer
  9. Have you ever found and corrected an invoicing error before it was noticed by someone else? See answer
  10. What reports have you prepared related to invoicing or accounts receivable? See answer
  11. What would you do if a customer claims they never received an invoice? See answer
  12. How comfortable are you working independently and as part of a team? See answer
  13. How do you stay current with changes in tax rules or invoicing best practices? See answer
  14. How do you handle repetitive tasks without losing accuracy? See answer
  15. What’s your approach to staying organized with multiple deadlines?
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Hire your next Invoice Clerk today.

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Hire your next Invoice Clerk today.

Post a job
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
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15 Invoice Clerk Interview Questions and Answers

Can you describe your experience with preparing and issuing invoices?

Asking a candidate to describe their experience with one of the main tasks of an invoice clerk helps provide insight into the extent of their experience and whether they have a good knowledge of the role. What to look for in an answer:

  • Knowledge of specific systems used for invoicing
  • Experience handling large volumes of invoices
  • Their process for ensuring accuracy
Sample answer:
Example:

"In my previous role, I processed 100+ invoices weekly using QuickBooks, ensuring accuracy by cross-checking purchase orders and delivery confirmations."

How do you ensure the accuracy of invoices before sending them?

A candidate's process for ensuring accuracy is an important aspect of the invoice clerk's role. This question can help you determine if the candidate's level of accuracy aligns with your company's requirements and the level of attention they give to their job. What to look for in an answer:

  • Their process for ensuring accuracy with measured steps
  • Attention to detail
  • Cross-referencing methods
Sample answer:
Example:

"I compare invoice data with purchase orders and receipts and double-check all figures manually before finalizing. I follow these steps each time to ensure my invoices are accurate before I send anything out to the client or vendor."

Describe your familiarity with accounting or invoicing software.

Asking candidates how familiar they are with specific accounting and invoicing software helps determine their technical proficiency and the extent of their training. What to look for in an answer:

  • Proficiency with tools like QuickBooks, SAP, Xero
  • A desire for ongoing training to stay up to date on accounting and invoicing software
  • Interest in new technology or accounting tools
Sample answer:
Example:

"I'm proficient in both QuickBooks and Xero and used SAP for three years to track receivables and generate billing reports. I also keep up to date with what's new in the industry by subscribing to online resources."

How do you handle discrepancies between an invoice and a purchase order?

A good answer to this question shows problem-solving skills and that the candidate will proactively communicate with other departments or suppliers to quickly resolve an issue. The candidate also demonstrates initiative by taking prompt action in the event of a discrepancy. What to look for in an answer:

  • Problem-solving abilities to find the discrepancy and resolve it
  • Communication with departments and suppliers
  • Confidence to take the initiative to solve a problem
Sample answer:
Example:

"I first review documents for errors, then coordinate with procurement or the supplier to resolve the issue before resubmitting the corrected invoice. I act quickly to ensure the invoice and purchase order are resolved promptly."

Tell me about a time you had to resolve a billing dispute.

This question assesses the candidate's comfort level in addressing disputes, along with their approach to resolving them. What to look for in an answer:

  • Ability to resolve conflicts in a constructive way
  • Desire to continuously provide good customer service
  • A pleasant but firm attitude towards resolving disputes
Sample answer:
Example:

"A client disputed late fees. I calmly explained the payment terms, showed documentation and offered a partial waiver to maintain goodwill."

How do you prioritize tasks when dealing with a high volume of invoices?

Prioritization is an important soft skill for success as an invoice clerk. This interview question assesses the candidate's time management and organizational skills to help you determine whether they can prioritize effectively. It allows you to evaluate how your candidates approach their day-to-day tasks and helps you determine if their priorities align with your company's expectations. What to look for in an answer:

  • Effective time management
  • Organizational strategies
  • Ability to prioritize tasks based on their urgency
Sample answer:
Example:

"I batch similar tasks, use calendar blocks and flag high-priority items. I also maintain a checklist to meet deadlines without errors."

Describe how you handle confidential financial information.

A strong candidate has an excellent understanding of data privacy and confidentiality. This question demonstrates how the candidate values privacy and the measures they take to secure financial information. What to look for in an answer:

Sample answer:
Example:

"I follow strict access protocols and never share financial data via unsecured channels. Invoices are stored in encrypted systems with limited access."

What steps do you take to follow up on overdue payments?

Asking this question helps you determine if the candidate can balance persistence with professionalism. An ideal candidate is confident when dealing with overdue payments while maintaining strong customer relationships. What to look for in an answer:

  • Maintains a pleasant demeanour while following up on late payments
  • Good verbal and written communication skills
  • Diligence in ensuring outstanding payments do not persist
Sample answer:
Example:

"I send polite reminders at set intervals and follow up by phone if needed. I always maintain a professional tone to preserve client relationships."

Have you ever found and corrected an invoicing error before it was noticed by someone else?

Diligence in verifying invoices before they are sent out is an important part of this role. An ideal answer to this question combines a proactive approach with meticulous attention to detail. What to look for in a response:

  • Proactively reviews invoices before sending them out
  • Skilled at catching errors during routine reviews
  • Takes pride in keeping a clean record with minimal errors
Sample answer:
Example:

"Yes, I once noticed a duplicate charge for a service before sending the invoice. I fixed it immediately and reviewed previous invoices for similar issues."

What reports have you prepared related to invoicing or accounts receivable?

Reporting is a fundamental aspect of invoicing. The candidate ideally has a good understanding of reporting procedures and experience with reporting software. What to look for in an answer:

Sample answer:
Example:

"I generate weekly A/R aging reports and monthly invoice summaries for leadership to monitor cash flow."

What would you do if a customer claims they never received an invoice?

Accountability is essential for success as an invoice clerk. This question lets you see how the candidate handles the discrepancy of a missing invoice. What to look for in an answer:

  • Takes professional accountability seriously
  • Follows process checks
  • Acts quickly to resolve issues
Sample answer:
Example:

"I'd first confirm their contact information, re-send the invoice immediately and follow up to ensure they received it, and adjust our mailing list or system to prevent future issues."

How comfortable are you working independently and as part of a team?

This question helps you determine if the candidate is adaptable and can work on their own and in a team environment. What to look for in an answer:

  • Ability to work both independently and in a team
  • Collaboration skills when teamwork is required
  • Can be self-motivated to complete work when unsupervised
Sample answer:
Example:

"I'm self-motivated and complete my tasks independently, but I also enjoy team coordination, especially during audits or month-end closings. I enjoy collaborating with my team in meetings and coming up with solutions together."

What's your approach to staying organized with multiple deadlines?

Organization is key for managing deadlines and busy days. Asking this question helps you determine if the candidate can effectively manage multiple deadlines while staying organized and prioritizing tasks. What to look for in an answer:

  • Has systems or tools in place to manage multiple tasks
  • Can prioritize and ask for assistance when needed
  • Stays calm and focused under pressure
Sample answer:
Example:

"I use digital reminders to track deadlines and block out focus time to work uninterrupted on invoice batches. I am also comfortable asking for help when required and staying in contact with my supervisor to discuss expectations. "

How do you stay current with changes in tax rules or invoicing best practices?

Tax rules and regulations can change over time, and staying up to date with updates is crucial in this role. This question allows you to assess whether the candidate takes proactive measures to stay informed and regularly updates their skills. What to look for in an answer:

  • Stays current with regulatory updates
  • Is willing to learn new processes, rules or laws
  • Has good compliance awareness
Sample answer:
Example:

"I subscribe to financial newsletters, attend webinars and regularly check government websites for updates on tax regulations."

How do you handle repetitive tasks without losing accuracy?

Remaining focused when handling repetitive tasks can be challenging. Assess whether the candidate has strategies to stay focused on the job and what safeguards they implement to ensure accuracy. What to look for in an answer:

  • Can manage repetitive tasks without losing focus
  • Employs strategies to stay engaged
  • Recognizes when a change or break is needed
Sample answer:
Example:

"I take short breaks between batches and use templates and checklists. Repetition helps me spot inconsistencies quickly."

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