"I perform a hearing exam with an otoscope and other hearing test tools. I also typically use infection control products, including wipes and ultrasonic cleaners, ear wax removal systems, cerumen forceps, and curettes. Additionally, I keep earmould impression supplies and hearing aid parts in my office, and I use an audiometer, dehumidifier, and vacuum system for moisture control."

"Hearing aid styles include completely in the canal, in the canal hearing aids that are custom moulded, and in the ear and behind the ear open fit styles. Other options include the receiver in the canal and receiver in the ear styles with directional microphones."

"The new technology for hearing devices includes customizable vibration wearables and earbuds with built-in hearing features that are between traditional earphones and assistive listening devices. Some additional advances include hearing aids with vital sign monitoring and Bluetooth that connects to any phone, public broadcast systems, and TVs. Other new industry technology includes hearing devices with body tracking, translating, and transcribing features as well as fall detection and alert capabilities."

"In my last position, a patient came into the clinic to return their hearing aids. I listened to their issues and why they thought the hearing aids weren't working for them. I then did an examination and determined that the patient had been wearing the hearing aids incorrectly. After a quick lesson and a little practice, we resolved the problem and they left happy."

"I call my patients once a month to address their concerns. I answer any questions or issues they have and help them with any adjustments needed."

"In this situation, I'd try to take five minutes to find out what the patient needed and help them if the problem was small and quick to fix. If the problem was bigger, I would try to fit them in that day and ask them to come back if the issue wasn't an emergency. Otherwise, I would move around my schedule to help them right away."

"I typically schedule 45 minutes for new patients. I spend between 30 and 40 minutes with each patient, and then I use the few extra minutes to update their files before the next patient arrives."

"Through active listening, I would find out the reason why the patient only wanted to wear one hearing aid. I would explain the importance of having both hearing aids, address anxieties, and ease their fears. Depending on their situation, I might recommend smaller hearing aids with features that would be beneficial to them."

"At a previous clinic, we needed to find unique and long-term local backlinks that would help our online marketing. I was working on a fundraising project for the hospital, and a beneficial situation came up. We were offered to get paid for hosting their website in exchange for a link to our own page and a line specifying that we sponsor them. Other charities contacted us for the same arrangement, reducing their expenses and giving us the online presence we needed."

"When conflict occurs in the workplace, I use non-accusatory language to explain how the situation makes me feel and how I hope to resolve the issue. Then, I actively listen to the other person and ask any clarifying questions if necessary. Once I understand the other person's side, we discuss what areas are most important to each of us to resolve and try to come to a resolution. If needed, we set up future meetings to continue discussions until we've worked out the conflict."

"In my last clinic position, I was part of the hiring panel for two staff members. I reviewed resumes and developed the interview questions. Additionally, I led the follow-up discussions with the panel to decide which candidates to hire."

"I'm comfortable working with all demographics. I previously worked at a VA clinic and worked well with adults and senior citizens. However, I also I interned in pediatrics and enjoyed working with children as well. I would be comfortable working in either environment or with a mixture of people."

"Communication is key to handling a stressful situation, and no matter what it takes, I immediately tackle the issue. For example, I once dealt with an unsatisfied customer who was ready to give a negative review about our hearing device products. I concentrated on finding out what the customer's specific problem was and looked for creative solutions to resolve their problem. My ability to remain calm when dealing with an angry customer reduced the customer's stress, and I effectively de-escalated the situation."

"During the first visit, I make a file of the patient's medical history, examine their outer ears to check their general health, and then do some further checking through the otoscope. Afterwards, I implement a variety of hearing tests, such as tympanometry and audiometry. I plot the results on the audiogram chart, discuss the results with the patient, diagnose the hearing loss, and prescribe treatment."

"I would discuss the matter with my patient and describe the benefits of the new care plan. While sharing relevant data, I would answer their questions and discuss any concerns. When the patient makes an informed decision, I would support them through the transition of the new treatment."