Special offer 

Jumpstart your hiring with a $100 CAD credit to sponsor your first job.*

Sponsored Jobs posted directly on Indeed are 40% more likely to report a hire than non-sponsored jobs**
  • Visibility for hard-to-fill roles through branding and urgently hiring
  • Instantly source candidates through matching to expedite your hiring
  • Access skilled candidates to cut down on mismatched hires

Social Media Manager Interview Questions

Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines

Whether you are preparing to interview a candidate or applying for a job, review our list of top Social Media Manager interview questions and answers.

  1. How did you get into social media? See answer
  2. What tool do you use to schedule social media posts? See answer
  3. Describe what user engagement means to you. See answer
  4. How do you manage multiple social media accounts? See answer
  5. What type of content would you create to advertise our brand? See answer
  6. How do you keep up with the latest strategies for engagement and social media developments? See answer
  7. What would you do if a user harassed us on social media? See answer
  8. As a social media manager, how do you identify a target audience? See answer
  9. What do you think are the most important skills of a social media manager? See answer
  10. How do you manage social media budgets? See answer
  11. What do you think about our current social media efforts? See answer
  12. Why do you want to work as a social media manager at this company? See answer
  13. If you could change something about social media, what would it be? See answer
  14. Describe a social media crisis you experience and how you handled it.
  15. Why do you think reputation management is important in social media management?
Show more questions Show fewer questions

Hire your next Social Media Manager today.

Post a job

Hire your next Social Media Manager today.

Post a job
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines

15 Social Media Manager Interview Questions and Answers

How did you get into social media?

This question helps you understand why an applicant chose a career as a social media manager. It also helps you determine whether applicants have a passion for social media marketing. What to look for in an answer:

  • An applicant's skill set
  • Passion for social media management
  • Desire to learn on the job and use skills that can benefit a brand

Example:

"I used social media to connect with people for over a decade before deciding to get into social media management as a career three years ago. I saw the innovative ways social media managers connected with a brand's target audience and that appealed to me. After discovering my creative- and strategic-thinking skills, I knew a career as a social media manager was perfect for me."

What tool do you use to schedule social media posts?

While there are several tools for scheduling social media posts, experienced applicants typically have a preference. By asking this question, you can learn whether an applicant has experience using different social media scheduling tools. What to look for in an answer:

  • Knowledge of social media management tools
  • Ability to assess the features of social media tools
  • Effective communication skills

Example:

"In my previous roles, I used Later to schedule social media posts. My job required me to focus campaigns on Instagram, and Later makes managing multiple accounts and planning posts easier. I also find this tool to be the most user-friendly of the current options. I find Later's blog is helpful when creating a social media management strategy."

Describe what user engagement means to you.

The goal of this question is to understand an applicant's view of user engagement. It also helps you determine whether connecting with your audience is a priority for the candidate. What to look for in an answer:

  • Experience using platforms to engage with a target audience
  • Effective communication skills
  • Understanding of how social media connects people

Example:

"Engagement means connecting with the target audience of a brand by actively listening and responding to their comments. From my experience, people like when brands make videos and use other creative strategies to connect with followers. I am confident I can reach more followers and develop exciting user engagement strategies for your brand."

How do you manage multiple social media accounts?

Brands typically reach out to a target audience on multiple social media platforms. By asking this question, you can learn whether an applicant knows how to create unique content on several social media platforms. What to look for in an answer:

  • Skills and strategies for creating engaging content
  • Effective communication skills
  • Creative- and strategic-thinking skills

Example:

"In my previous role, I handled the company's Twitter and Facebook accounts. I learned that creating unique content for different platforms keeps a target audience engaged. Typically, I plan social media posts one month before I post them. However, I leave soon room to include relevant content if something is trending or urgent. I keep the same voice across all channels while developing different content. Also, I develop specific strategies to meet the expectations of the target audience."

Describe a social media crisis you experienced and how you handled it.

Social media managers often deal with issues, such as responding to negative reviews and coping when a platform crashes. The goal of this question is to learn whether an applicant has experience handling social media crises. What to look for in an answer:

  • Experience handling social media crises
  • Problem-solving and critical-thinking skills
  • Interpersonal skills

Example:

"In my previous role, a situation occurred when Twitter's servers were down shortly before we planned to launch a social media campaign. While waiting for the issue to be resolved, we turned to our Instagram page instead. I had our graphics designer create a poster that directed users to check the Twitter account once they resolved the technical issue."

What type of content would you create to advertise our brand?

Social media managers create their own or sometimes outsource content. By asking this question, you can evaluate an applicant's skill level. A good candidate knows various advertising techniques and when to employ them. What to look for in an answer:

  • Excellent content creation skills
  • Knowledge of search engine optimization (SEO)
  • Ability to generate organic leads

Example:

"Before I started my career as a social media manager, I worked as an SEO writer. I would create engaging content for a target audience, and use digital marketing tools to assess the brand's goals. This experience was transferrable and helped me when I eventually got into social media management."

Why do you think reputation management is important in social media marketing?

Social media is a great way to reach a target audience. The goal of this question is to learn what an applicant thinks about reputation management. A good candidate sees this as a top priority. What to look for in an answer:

  • Effective communication skills
  • Public relations and people management skills
  • Knowledge of reputation management software

Example:

"As a social media manager, I understand that it's my duty to protect the reputation of a brand on social media. From my experience, what people think about a brand affects whether they remain or become customers. I always work to leave the best impression on followers when managing social media accounts."

How do you keep up with the latest strategies for engagement and social media developments?

A social media manager needs to update their skills constantly, follow and practice new processes and learn about new social media strategies. What to look for in an answer:

  • Attitude towards learning
  • Adaptability skills
  • Eagerness to learn on the job

Example:

"Staying up-to-date with new developments, strategies and social media platforms is an important aspect of my job. I update my newsfeed regularly, subscribe to magazines, follow trade journals and network with other social media managers. Over the years, I learned that the best way to stay current is by interacting with other social media professionals."

What would you do if a user harassed us on social media?

The goal of this question is to learn how an applicant handles difficult situations. A strong candidate has the required skills and experience to keep users from harassing your social media accounts. What to look for in an answer:

  • Interpersonal and people management skills
  • Conflict-resolution skills
  • Ability to follow instructions and standard procedures

Example:

"If I found a user harassing us on social media, I would unfriend, block, hide or mute them from seeing our profile. If the user continued, I would review the harassment guidelines of that specific social media platform to determine how to report abuse. I never engage with cyberbullies, but would need to protect the brand's reputation. I would follow the Occupational Safety and Health (OSH) standard for internet harassment or cyberbullying."

As a social media manager, how do you identify a target audience?

The primary duty of a social media manager is to engage with a target audience and build brand awareness and loyalty. By asking this question, you can assess the steps an applicant takes in identifying who their strategies and campaigns would interest. What to look for in an answer:

  • Research skills
  • Ability to think creatively and strategically
  • Effective communication skills

Example:

"I follow five steps when identifying a brand's target audience. First, I create an ideal customer profile. Next, I conduct market research using surveys, interviews and focus groups. I assess the brand's offerings to understand whether the good or service would attract an ideal customer. Next, I research the target audience of competitors. Finally, I use existing customer data to confirm a brand's target audience and share my discovery with the upper management team."

What do you think are the most important skills of a social media manager?

A professional social media manager must have certain skills and traits to carry out their duties effectively. This question assesses the skill set of a candidate and whether it aligns with what your organization needs. What to look for in an answer:

  • Interpersonal skills
  • Creativity skills
  • Communication skills

Example:

"I think a good social media manager must be a creative individual. This helps in brainstorming exciting social media strategies and fresh, engaging posts for a target audience. Interpersonal skills like teamwork and effective time management are also important. The ability to communicate effectively and listen actively is key. I am confident I have several of the essential skills required of a social media manager, and I am eager to use them to promote your brand."

How do you manage social media budgets?

Managing social media budgets is a key responsibility of social media managers. A strong candidate understands the factors that affect social media budgets and how to allocate spending. What to look for in an answer:

  • Knowledge of tools for tracking social media budgets
  • Effective communication skills
  • Organizational skills

Example:

"In my previous role, the upper management team allocated a monthly budget for social media campaigns. I used various budget-tracking software and Google Analytics to make sure I didn't overspend on any strategy or campaign. I also set smaller budgeting targets to keep me on track."

What do you think about our current social media efforts?

The goal of this question is to determine whether a candidate researched your social media strategies and campaigns before the interview. It also helps to assess how much they know about your brand. What to look for in an answer:

  • Research skills
  • Creative- and strategic-thinking skills
  • Ability to evaluate current social media management efforts

Example:

"I think your organization's social media efforts are impressive. I believe your recent plan to create an Instagram account would attract more customers. I would suggest using more emojis and including the hashtags in the comment section of your posts. This makes the caption more engaging and looks cleaner. I also think creating a how-to video for your next product would be useful for your followers."

Why do you want to work as a social media manager at this company?

The goal of this question is to determine whether a candidate stands behind your brand, and why working at your organization interests them. What to look for in a sound answer:

  • Desire to contribute skills that would benefit your organization
  • Passion for social media management
  • Effective communication skills

Example:

"I want to work at your company because I see this role as an opportunity to contribute towards an exciting social media project while developing my skills. I believe in your products and want to share them with a broader audience. I see a lot of growth potential and am excited about using my skills to expand your business."

If you could change something about social media, what would it be?

The goal of this question is to learn what an applicant thinks about social media and how to improve it. What to look for in an answer:

  • Understanding of social media benefits and disadvantages
  • Optimism and involvement in the industry
  • Critical thinking skills

Example:

"If I could change something about social media, it would be the amount of bots that follow and unfollow accounts. I hope that in the future these platforms can reduce the number of fake accounts and make it easier to engage with a target audience who really cares about the brand."

Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

Hire your next Social Media Manager today

Post a Job

Explore Interview Questions by Title

No search results found