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Bank Teller Interview Questions

Edited by Indeed Employer Content Team
Last updated January 15, 2025
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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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Whether you are preparing to interview a candidate or applying for a job, review our list of top Bank Teller interview questions and answers.

  1. Can you describe your familiarity with teller software? See answer
  2. What banking products do you have experience using? See answer
  3. On a scale of 1 to 10, how would you rate your performance during peak hours? See answer
  4. How comfortable are you with tasks that require you to perform repetitive functions? See answer
  5. Can you describe your experience with handling a large amount of cash? See answer
  6. How would you define exceptional customer service, and how would you deliver it? See answer
  7. How would you persuade a customer making routine deposits to consider a new product the bank is about to roll out? See answer
  8. What would you do if a colleague decided to take $1,000 that belongs to the bank? See answer
  9. Have you ever had to deal with an angry customer before? If so, how did you handle the situation? See answer
  10. Do you know how to detect counterfeit cash and fraudulent checks? See answer
  11. How will you improve the reputation of our tellers? See answer
  12. How would you handle customer complaints about services that are too slow or not working? See answer
  13. What are your long-term goals with being a bank teller? See answer
  14. What qualities do you think are essential in a bank teller? See answer
  15. Why do you feel you would be a great addition to this bank? See answer
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Hire your next Bank Teller today.

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Hire your next Bank Teller today.

Post a job
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines

15 Bank Teller Interview Questions and Answers

Can you describe your familiarity with teller software?

This question can give you insight into the candidate's knowledge of teller software and how much on-the-job training they might need. The candidate should explain their previous interactions with teller applications and how they used them to benefit former employers. While you can train a new teller to use such software, it would be beneficial to hire someone who already has a basic understanding of how the software works.  What to look for in an answer:

  • Understanding of teller software
  • Willingness to learn 
  • Knowledge of relevant applications 
Example:

"In my previous job, the bank had invested in two teller systems. I used them to handle transactions more efficiently, update customer details, and detect counterfeit money."

What banking products do you have experience using?

You can use this question to assess the candidate's experience with banking products to see if they have used any that your company has. Some knowledge about banking products and how they work can give potential applicants a competitive edge over those with no relevant experience. What to look for in an answer:

  • What banking products they've used before 
  • Strong technical skills
  • Relevant experience
Example:

"I love using banking apps and websites to complete my transactions. I have a couple of them already installed on my phone. I can use this experience to help customers who need assistance completing transactions, accessing key information, and using these applications for other reasons."

On a scale of 1 to 10, how would you rate your performance during peak hours?

The answer to this question will help you determine if you can count on the potential employee during peak hours to achieve your goals. The candidate needs to demonstrate the ability to remain productive during peak hours while managing the workload that may arise. A rating of 5 and above is a good score. What to look for in an answer:

  • Works well under pressure
  • Comfortable taking on additional responsibilities
  • Ability to multitask
Example:

"I have a lot of experience working in fast-paced environments, and I always enjoyed working during peak hours during my last job as a bank teller. I would rate my performance as an 8 because I know I always have room to grow, but I have strong time-management and customer service skills, so I believe I handle tasks during busier times well."

How comfortable are you with tasks that require you to perform repetitive functions?

As a bank teller, many responsibilities are repetitive, including counting money, depositing, and verifying checks, so this question can give you some insight into how comfortable a potential employee is at doing the same tasks repeatedly. Look for ways a candidate demonstrates the ability to perform such tasks without a decrease in performance. What to look for in an answer:

  • Ability to deliver in routine settings
  • Comfortable with repetitive tasks
  • Detail-oriented
Example:

"I really enjoy performing repetitive tasks. They have shaped my career as a bank teller. For example, after interacting with money so much for the last three years, I can now detect counterfeit money with ease."

Can you describe your experience with handling a large amount of cash?

The answer to this question can help you weigh how comfortable a candidate is handling money. A teller's ability to count cash quickly and accurately while maintaining customer satisfaction is crucial to your organization's reputation. What to look for in an answer:

  • Comfortable handling cash
  • Strong attention to detail
  • Good with numbers 
Example:

"I have worked in two busy pharmacies where I handled numerous transactions and addressed transaction-related inquiries. I handled them without ever making a mistake, and I was always quick to ask for clarification when unsure about something."

How would you define exceptional customer service, and how would you deliver it?

Asking this question helps determine if a candidate can engage your customers professionally while assisting them. Since tellers interact with customers on a daily basis, it's important to ensure they can offer the best customer experience possible. What to look for in an answer:

  • Positive and friendly attitude
  • Ability to communicate effectively
  • Exceptional customer service skills
Example:

"I have consistently maintained a habit of welcoming every customer with a smile and wishing them a good day at the end of the transaction to make sure they feel valued. To me, making customers feel welcomed and cared for is what good customer service is all about."

How would you persuade a customer making routine deposits to consider a new product the bank is about to roll out?

This question helps you gauge if you can count on the potential employee to promote new products to existing customers. The growth of a financial institution largely depends on how its customers can take advantage of its various products. A candidate's willingness to learn about new products and speak about them to your customers is thus a crucial part of persuading customers to consider the products. What to look for in an answer:

  • Interest in learning about new financial products and services 
  • Ability to turn strangers into customers
  • Positive attitude when marketing new products 
Example:

"I would try to persuade the customer by mentioning something about their specific experience with our bank and explaining how the new product could help them in particular. I would also try to end my pitch with a call to action or a question to inspire them to respond."

What would you do if a colleague decided to take $1,000 that belongs to the bank?

Asking this question can help you determine if the next addition to your team will play a huge role in ensuring every dollar you have is secure. The right candidate should show a strong desire to raise the alarm on anything unethical. What to look for in an answer:

  • Strong desire to follow all rules and regulations
  • Ability to remain calm when something is wrong
  • Courage to remain firm for what is right  
Examples:
Example:

"I never lack the energy to advocate for the importance of adhering to financial ethics every time I have an opportunity. So, if I noticed a colleague taking the bank's money, I would immediately go to my supervisor with the knowledge."

Have you ever had to deal with an angry customer before? If so, how did you handle the situation?

It's important to ensure that a potential employee would react well in challenging situations, like when dealing with a disgruntled guest. Even your best customers can sometimes have off days and still need to be served professionally. What to look for in an answer:

  • Comfortable dealing with different people
  • A positive attitude
  • Ability to remain calm when frustrated
Example:

"In my five years as a bank teller, I've had to work with a few angry customers. However, I knew their anger had to come from somewhere, so I always started by asking them to explain their situation, and then I asked what I could do to help. If I couldn't handle their request myself, I brought in my supervisor, and we were able to resolve most of the issues these customers had."

Do you know how to detect counterfeit cash and fraudulent checks?

This question helps ensure you hire a candidate who can comfortably detect counterfeit money and fraudulent checks, which are important parts of a bank teller's job. It's beneficial to hire someone who has previous experience working with money. What to look for in an answer:

  • Detail-oriented mindset
  • Willingness to report fraudulent activities 
  • Previous professional experience
Example:

"I managed to detect and stop multiple fraudulent transactions while working as a cashier and then a bank teller, plus I recently attended two workshops on how to stop fraudulent activities in the banking industry."

How will you improve the reputation of our tellers?

As an employer, your primary goal is to search, hire, and welcome new members who can influence a positive change at work. This question can help you assess a candidate's ability to positively influence your organization. What to look for in an answer:

  • Ability to communicate clearly
  • Ability to collaborate with others
  • Passion for making a positive impact at work
Example:

"In my last job, I was recognized for my huge contribution in shaping how employees of a local hotel responded to the needs of different customers just three months after getting the job, and I plan to bring that same kind of initiative to this role."

How would you handle customer complaints about services that are too slow or not working?

This question can help you assess a candidate's ability to handle customer complaints professionally. From time to time, bank tellers may need to explain to customers why some services or products aren't working properly, so it's important to ensure they can handle conflict successfully. What to look for in an answer:

  • Problem-solving skills
  • Conflict resolution skills
  • Ability to maintain a positive attitude when responding to complaints
Example:

"One day in my last job, the banking system failed, and the customers present got agitated. I managed to explain the issue and that it would be resolved within the hour in order to calm them down and ease their frustrations."

What are your long-term goals with being a bank teller?

Asking this question can help you learn whether the candidate plans to stay with your company long term. It's beneficial to hire candidates who are passionate about the job and want to stay with your organization, rather than someone who just sees this as a temporary job.   What to look for in an answer:

  • Commitment to the job
  • Focus on career progression
  • Passion for the role
Example:

"I have loved being a bank teller since starting my career teller five years ago. My long-term goal is to work up within your organization and to improve my skills by pursuing relevant certifications. "

What qualities do you think are essential in a bank teller?

This question helps you assess the good qualities that a good bank teller must possess to excel at work. These include integrity, honesty, good communication skills, and attention to detail. A candidate with these skills can help you attain your organization's goals.  What to look for in an answer:

  • List of specific skills for bank tellers
  • Demonstrates the skills they list
  • Commitment to hone other skills 
Example:

"I believe bank tellers need to be detail-oriented and honest when working with money, and they need good communication and customer service skills for working with people. In my previous experience as a bank teller, I have honed these skills to ensure I can succeed in the role."

Why do you feel you would be a great addition to this bank?

It's important to look for candidates who will make a difference in your workplace. This question can help you learn whether a candidate is passionate about the role and why they're interested in joining your team. What to look for in an answer:

  • Passion for the banking industry
  • A deep understanding of the role
  • Commitment to their career
Example:

"When I was in high school, I used to assist my dad in double-checking various transactions at his store. Since then, I have gained experience working with money and people in other positions, and all of that experience has given me the passion and skills I need to succeed in this bank teller role."

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