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Travel Agent Interview Questions

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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Whether you are preparing to interview a candidate or applying for a job, review our list of top Travel Agent interview questions and answers.

  1. Can you briefly explain your work history as a travel agent? See answer
  2. Describe your experience creating tour packages for company trips. See answer
  3. What skills or qualities make you the best candidate for this travel agent position? See answer
  4. Imagine a client was unsatisfied with your services. How would you handle this situation? See answer
  5. Have you ever cold-called potential customers? What was your experience? See answer
  6. Imagine a couple was looking for a romantic getaway. What recommendations would you give them? See answer
  7. What is the most rewarding aspect of being a travel agent? See answer
  8. As a travel agent, what summer holiday destinations would you recommend to a customer? See answer
  9. Are you available to work flexible hours in our company? See answer
  10. What would you say is your greatest strength as a travel agent? See answer
  11. Imagine your typical day as a travel agent. What aspect would you be happy to skip or delegate? See answer
  12. How would you grade your communication skills? See answer
  13. Why do you want this travel agent position? See answer
  14. Imagine you offered a package that a customer couldn’t afford. What would you do?
  15. What do you think influences a customer’s choice more between a travel package’s price or your sales strategy?
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Hire your next Travel Agent today.

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Hire your next Travel Agent today.

Post a job
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines

15 Travel Agent Interview Questions and Answers

Can you briefly explain your work history as a travel agent?

Travel agents help individuals, groups, and companies plan and organize their travel schedules. Depending on your company, a candidate may need years of work experience performing these duties. This question finds out whether a travel agent's work experience would be relevant to your company. What to look for in an answer:

  • Experience as a travel agent or similar role
  • Enthusiasm for the travel agent position
  • Lessons learned from their work history

Example:

"I worked at Hillside Agency as a travel agent for five years. During my time there, I helped customers with their travel requests and marketed various travel destinations. I also learned how to organize travel plans and closed over 100 sales at my last position. I love making travel planning easier for people and ensuring my customers have a nice trip."

Describe your experience creating tour packages for company trips.

Travel agents must know how to create tour packages for corporate trips. They must also be good at getting the best deals and communicating with other service providers, such as airlines and local transportation services. This question tests a candidate's ability to plan and implement tasks. What to look for in an answer:

  • Ability to manage group travel requirements
  • Experience creating packages for corporate trips
  • Knowledge of how to manage travel requirements for groups

Example:

"At my last job, my primary duty was to assist businesses with their travel plans. I inquired about their needs and created an itinerary that included visits to business travel destinations in the area. I also negotiated cheaper rates with airlines and hotels to encourage my clients to take trips and enjoy their stay."

What skills or qualities make you the best candidate for this travel agent position?

The purpose of this question is to understand a candidate's skills, natural talents, and personality traits. What to look for in an answer:

  • Knowledge of travel agent skills
  • Passion for helping customers with their travel plans
  • Qualities that make a candidate stand out

Example:

"I have excellent communication skills, which help me to relate easily with customers and vendors. My customer service skills are excellent and they earned me repeat business from couples and groups. I'm also a highly organized salesperson with exceptional negotiation skills. I'd love to apply these qualities as a travel agent in your company."

Imagine a client was unsatisfied with your services. How would you handle this situation?

The purpose of this question is to understand how a candidate deals with negative feedback from clients. What to look for in an answer:

  • Desire to help customers with their travel plans
  • Ability to communicate effectively and listen actively
  • Politeness and professionalism in their response

Example:

"I'd first listen actively to the customer as they describe what aspect of the travel arrangement or trip they were unsatisfied with. If their feedback was due to a mistake I made, I'd apologize and think of a solution. I'd also inform my supervisor of the situation and my action plan to prevent other customers from complaining about similar issues. I think the best way to improve my services as a travel agent is to seek feedback from customers."

Have you ever cold-called potential customers? What was your experience?

This question assesses whether a candidate would be comfortable calling customers about booking trips and vacations. Consider travel agents who have experience cold calling potential customers. What to look for in an answer:

  • Experience following a sales script
  • Knowledge of how to start conversations with potential customers
  • Positive attitude to cold calling leads

Example:

"As a travel agent, I'm always happy to present travel options and the agency I work for to potential customers. I cold-called several customers in my previous role and maintained an 87% closing rate. I'm also good at using ice breakers to connect with people, especially when there's no sales script to follow."

Imagine a couple was looking for a romantic getaway. What recommendations would you give them?

The purpose of this question is to assess a candidate's ability to understand a customer's needs and meet them. An excellent travel agent knows how to plan a romantic getaway for couples. What to look for in an answer:

  • Experience planning romantic getaways
  • Desire to satisfy customers
  • Sales and customer service skills

Example:

"I'd first ask what they want in a romantic getaway to get an idea of the experience they need. Then I'd search for packages that contained all their requirements and present options that matched their budget. I'd recommend places that allowed alone time and romantic destinations, such as Niagara-on-the-lake in Ontario or the Wickaninnish Inn in Vancouver Island."

Imagine you offered a package that a customer couldn't afford. What would you do?

This question assesses a candidate's sales skills. It reveals how a candidate would use a customer's budget to find a suitable travel package. What to look for in an answer:

  • Critical-thinking and problem-solving skills
  • Interpersonal skills
  • Desire to provide the best travel plans for a candidate's budget

Example:

"If a customer couldn't afford a package I offered, I'd first confirm what their budget was. Then, I'd find a travel package that matches it. I am aware your organization has different travel options for different budgets. I believe retaining customers is as important as finding leads."

What do you think influences a customer's choice more between a travel package's price or your sales strategy?

This question tests a candidate's critical-thinking skills. An excellent travel agent understands both factors are important. What to look for in an answer:

  • Desire to understand customers' needs
  • Understanding of a travel agent's role
  • Attitude to work

Example:

"I think my sales strategy is the most important factor that influences a customer's decision. It's also the only one I can influence. I feel if I communicated a travel destination effectively, some customers would not focus too much on the price. That's why I always put in my best to sell travel packages and present various options to customers."

What is the most rewarding aspect of being a travel agent?

This question helps you determine whether a candidate is passionate about being a travel agent. What to look for in an answer:

  • Enthusiasm for travelling and tourism
  • Self-motivation
  • Understanding of what a travel agent role entails

Example:

"Having customers leave positive reviews about a destination I recommended is the most rewarding aspect for me. As a travel agent, my primary duty is to arrange trips and sell transportation, tours, and accommodation. It's exciting seeing customers have a great time on trips I planned. My job also requires me to visit various destinations to get firsthand experience and I love to travel."

As a travel agent, what summer holiday destinations would you recommend to a customer?

This question evaluates a candidate's knowledge of tourism trends. A good candidate would mention various locations and why customers should visit them. What to look for in an answer:

  • Experience as a travel agent
  • Understanding of where people enjoy visiting in summer
  • Interpersonal skills

Example:

"There are a lot of places you can go to in summer. I'd recommend the Grasslands National Park in Saskatchewan for its unique landscape. I also think the CN tower in Toronto is a great place for people to visit in summer because of the view from the building's top."

Are you available to work flexible hours in our company?

Depending on your organization, a travel agent may be a full-time, part-time, or contract employee. Sometimes, they may need to work flexible hours. The purpose of this question is to find out when a candidate is available to work. What to look for in an answer:

  • Desire to adapt to your organization's culture
  • Drive to work as a travel agent in your organization
  • Passion for travelling and tourism

Example:

"I'm available to work Monday though Friday. I understand some customers may want to book travel plans during the weekend, and I'd be happy to come to work whenever possible. I'm also comfortable working holidays."

What would you say is your greatest strength as a travel agent?

This question aims to find out how well a candidate's strength aligns with the role. Pay attention to travel agents with specific attributes or natural talents that your organization values. What to look for in an answer:

  • Honesty
  • How their strength relates to the position
  • Drive to apply their strength in your organization

Example:

"My greatest strength is my persuasiveness. I'm an excellent salesperson who can convince customers to buy into various ideas. I've always had a natural ability to keep conversations going, and it has served me well in my career as a travel agent. I'd love the opportunity to apply this well-developed strength as a travel agent in your agency."

Imagine your typical day as a travel agent. What aspect would you be happy to skip or delegate?

This question helps you learn more about a candidate's personality. If your organization values extensive research, look for candidates that are happy to research travel destinations. What to look for in an answer:

  • Understanding of a travel agent's role
  • Logical reason to support their response
  • Desire to adapt to an organization's work culture

Example:

"I think any travel agent would be happy to skip having to record details. Researching travel options and discussing arrangements with customers excites me more. However, I understand the importance of recording accurate details about a customer and their travel plans. What software does your organization use for recordkeeping?"

How would you grade your communication skills?

This self-assessment question helps you learn more about a candidate's communication skills. What to look for in an answer:

  • Self-awareness
  • Honesty
  • Example to show their communication skills

Example:

"I'd give myself nine out of 10. I'm great at having productive discussions with vendors and customers. I also know to interact with my supervisor or managers. Once, I earned return business for communicating a travel package to a team of venture capitalists. I'd love to use my communication and sales skills to help your agency improve its closing rate."

Why do you want this travel agent position?

The purpose of this question is to find out what attracted a travel agent to your organization. Pay attention to their goals as a travel agent and how they align with yours. What to look for in an answer:

  • Passion for travelling and tourism
  • Drive to contribute as a travel agent in your organization
  • Self-motivation

Example:

"I want to join your agency because I've always loved your mission to build the most customer-centric travel company. I like that your agency plans corporate trips to various destinations. I also see this position as an opportunity to help couples arrange romantic trips, and I'm confident my negotiation skills would be useful here."

Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

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