The question will help you evaluate how the candidate understands the Canadian hospitality industry. It also enables you to assess what precisely motivates them to pursue a career in the industry. You can also possibly learn that the motivating factors are different for different candidates. From the answer, you will know which candidate possesses the required skills. What to look for:

• Demonstrate understanding of the Canadian hospitality industry 
• Duties of a hotel manager
• Motivation factors

By asking this interview question, you'll find out about the candidate's problem-solving skills. Their answer needs to have an example of a situation when they dealt with an unsatisfied guest. Ask the candidate to explain more about the actions they took to solve the problem. What to look for:

• Problem-solving capabilities 
• Level of critical thinking 
• Good leadership capabilities

It's essential to ask this question since you need to learn more about the candidate's experience in the hotel business. You also need to check whether the candidate has experience working in a hotel facility that is similar to yours. What to look for:

• Experience working in the hospitality industry
• Hotel management acumen
• Exceptional leadership skills

This interview question helps learn more about the candidate's leadership capabilities. The question further gives the candidate a chance to share their insights into improving customer service. Their answers should include a couple of ideas on making the overall service better. Furthermore, it should show how they were promoting better service in their previous job. What to look for:

• Demonstration of relevant skills and experience
• Organizational skills
• Good work ethics

The aim of asking this question is to find out how a candidate responds to criticism. Since the hotel manager holds a vital position in a hotel facility, they should be ready to face frequent criticism. Also, a good manager should handle complaints in the best way possible. 

By asking a candidate this question, you will find whether they can express humility if they face criticism. The question also helps you assess a candidate's level of critical thinking. A suitable candidate for a hotel manager job needs to give an instance when they react to criticism from a guest. What to look for:

• Ability to handle criticism 
• Creativity to come up with reasonable solutions
• Willingness and adaptability to change when necessary

Ideally, most Canadian hotels want their hotel managers to possess a wealth of experience and an in-depth understanding of the hospitality industry. Your hotel facility needs someone who stays up to date with the industry. An intelligent manager usually reads hospitality journals and attends managerial conferences. What to look for:

• Understanding of the hospitality industry
• Managerial prowess 
• Personal and professional development efforts

Most hotel managers in Canada usually begin their career as hotel assistant managers. Some start their careers as managerial interns at private hotel facilities. Thus, this question helps you assess every candidate's career history. Moreover, the questions allow you to objectively evaluate how the interviewee matches the job position at hand. What to look for:

• Devotion to the managerial profession
• Career achievements 
• Passion for the hotel manager's job

Disagreements are inevitable in any workplace. However, conflict shouldn't make people hate each other. Furthermore, they shouldn't be the cause of disharmony in a working environment. This question can help the interviewer assess a candidate's conflict resolution capabilities. What to look for:

• Ability to respect other people's opinions 
• Demonstration of conflict resolution skills 
• Wisdom in handling workplace conflicts 

Dealing with difficult staff and unhappy clients can be a considerable challenge for any hotel manager. A manager needs toughness and the ability to make hard decisions. This question will help the interviewer assess whether a candidate can professionally handle challenging situations. What to look for:

• Ability to work in challenging situations 
• Assertiveness 
• Ability to make hard decisions maturely and professionally

The hospitality industry demands a hotel manager to make sacrifices for the hotel facilities they are managing. Managers may feel demotivated and frustrated unless they are passionate about their job. This question will help you assess a candidate's commitment to the job at hand. What to look for:

• A list of motivating factors 
• The desire for success for the entire hotel facility 
• Willingness to go an extra mile

There isn't room for mediocrity in the hospitality industry. Hotel facilities always work to compete with each other. Thus, a hotel manager has to operate with efficiency in mind. This question assesses a candidate's ability to work efficiently for the hotel facility. What to look for:

• Proof of efficiency at the workplace 
• Suggestion for efficient operations 
• Readiness to take the initiative in overseeing efficient operations 

The questions help interviewers evaluate whether a candidate knows the vital skills they should possess while working as a hotel manager. What to look for:

• Understanding of the skills of a good hotel manager
• Knowledge of various hospitality working environments 
• Resourcefulness in a candidate

The hospitality industry can be stressful since it entails dealing with people with different expectations and attitudes. Thus, hotel manager should have developed ways to overcome stress and remain calm when facing challenging situations. What to look for:

• Exceptional customer service skills 
• Professionalism
• Ability to remain composed while handling conflicts

Hotel managers have a huge role to play in the recruitment of new staff. Thus, managers should know what hiring entails. The question helps interviewers evaluate whether candidates are hands-on in recruiting new staff. What to look for:

• Concern and attentiveness to a hotel's staff 
• An understanding of human resource management 
• Ability to delegate duties effectively

Given the responsibility of being a hotel manager, it helps to understand how candidates seek to change a hotel facility. This question allows the interviewer to evaluate how a candidate can leverage their knowledge and skills to make the facility even better. What to look for:

• Valuable skills and experience 
• Leadership acumen 
• Ability to multitask