Resources
Post a Job
 Special offer 

Jumpstart your hiring with a $100 CAD credit to sponsor your first job.*

Sponsored Jobs posted directly on Indeed are 40% more likely to report a hire than non-sponsored jobs**
  • Visibility for hard-to-fill roles through branding and urgently hiring
  • Instantly source candidates through matching to expedite your hiring
  • Access skilled candidates to cut down on mismatched hires
*The $100 CAD Sponsored Job credit offer is only available for new accounts in Canada that post a job and expires one year after account creation. Upon expiration of the credit, users are charged based on Sponsored Job budget. Terms, conditions, and quality standards apply **Indeed data, Canada, Q2 2024

Computer Technician Interview Questions

Edited by Indeed Employer Content Team
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines

Whether you are preparing to interview a candidate or applying for a job, review our list of top Computer Technician interview questions and answers.

  1. What are three essential skills to be a successful computer technician? See answer
  2. What are some of your favourite tools and resources you use to help you in your role as a computer technician? See answer
  3. What is your process for troubleshooting when working with an end user? See answer
  4. Describe a time you made a mistake in your position as a computer technician. See answer
  5. How has your education prepared you for a role as a computer technician? See answer
  6. How do you stay current with the latest technology and trends that affect your position as a computer technician? See answer
  7. Give me an example of a time you used your technical skills to solve a problem. See answer
  8. Describe a time you had to troubleshoot a technical problem with a challenging end user. See answer
  9. If you could change one aspect of working as a computer technician, what would it be? See answer
  10. How do you prioritize a high volume of work throughout the day? See answer
  11. How do you explain technical concepts to people outside your department, such as end users? See answer
  12. How do you ensure the accuracy of your work as a computer technician? See answer
  13. Why did you apply for the computer technician position with our company? See answer
  14. Why do you think it’s important to stay updated with the latest technology as a computer technician?
  15. How do you handle technical problems you aren’t sure how to solve?
Show more questions Show fewer questions

Hire your next Computer Technician today.

Post a job

Hire your next Computer Technician today.

Post a job
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines

15 Computer Technician Interview Questions and Answers

What are three essential skills to be a successful computer technician?

A competent computer technician has a blend of technical and soft skills. The goal of this question is to evaluate the candidate's opinion of the essential skills required to be successful in the role. What to look for in an answer:

  • Understanding of the full scope of duties and responsibilities for the job description
  • Ability to identify essential skills to be successful in the role
  • Self-awareness of their professional strengths as a computer technician

Example:

"The three most essential skills to be a successful computer technician include technical knowledge, problem-solving, and attention to detail. To be competent, a computer technician needs to stay current with the latest developments in IT. They also need to troubleshoot quickly and effectively and stay focused on the details."

What are some of your favourite tools and resources you use to help you in your role as a computer technician?

A computer technician needs to stay informed and resourceful to solve IT issues efficiently. The goal of this question is to evaluate the candidate's ability to be innovative by using tools and assets. What to look for in an answer:

  • Desire to be efficient and effective in their career
  • Interested in staying current with the latest information and technology
  • Awareness of available resources that they can use

Example:

"One of my favourite resources to use is an online computer technician community. I've been a member since I started my career, and there's always a constant source of new information, troubleshooting ideas, and networking opportunities. I also have my favourite hand tools that I've collected over time to help me when assembling or disassembling computer hardware."

What is your process for troubleshooting when working with an end user?

The goal of this question is to assess the candidate's ability to effectively troubleshoot when dealing with end users. You can also assess their customer service and communication skills. What to look for in an answer:

  • Desire to help others
  • Solid communication skills
  • Strong analytical, critical thinking, and problem-solving skills

Example:

"When working with an end user, I start by asking a series of questions to gather as much information as possible about the problem. I ask what they've done to try and fix the problem themselves. Once I have the information, I then go through a checklist to narrow down the issue."

Describe a time you made a mistake in your position as a computer technician.

Mistakes happen in every position from time to time. The goal of this question is to evaluate the candidate's ability to handle an error by taking responsibility and taking appropriate corrective action. What to look for in an answer:

  • Willingness to accept responsibility for their mistakes
  • Critical and creative thinking to determine why the mistake happened and how to correct it
  • Ability to learn from their mistakes

Example:

"I was tasked with updating the drive on an older computer. I installed what I assumed to the drive the IT manager wanted to use, but after testing, I found out that I'd used the wrong one and had to redo my work. I learned to get all the details before starting a job and to confirm if I have questions."

How has your education prepared you for a role as a computer technician?

The goal of this question is to determine the candidate's ability to apply their learned knowledge and skills to benefit the position. What to look for in an answer:

  • Completion of company-specific educational requirements
  • Ability to implement their knowledge into the duties of the position
  • Understanding of the full scope of the job description

Example:

"After completing my computer science diploma, I immediately applied what I learned in school to my daily tasks. I use the troubleshooting procedure I learned every day in my position. I also continue to perfect the analytical and critical thinking skills I learned in my program whenever I'm working through a computer issue."

How do you stay current with the latest technology and trends that affect your position as a computer technician?

The goal of this question is to evaluate the candidate's interest in taking part in professional development opportunities. What to look for in an answer:

  • Understanding the importance of staying current with the latest technology and advances
  • Interest in participating in ongoing training and skills development
  • Awareness of available professional developing opportunities

Example:

"In my career, it's essential to always stay current because of how quickly technology changes and adapts. I subscribe to several IT podcasts and websites where I learn about the latest technology and trends. I'm also a member of a networking community that holds classes and seminars."

Give me an example of a time you used your technical skills to solve a problem.

The goal of the question is to evaluate the candidate's ability to use their technical expertise in practical ways to solve hands-on problems. What to look for in an answer:

  • Knowledge of computer systems, hardware, and software
  • Ability to apply their knowledge in real-life situations
  • Ability to analyze, think critically, and solve problems

Example:

"In my previous position, I worked with an end user who was struggling to connect to the company's intranet. I used my knowledge of network systems, security protocol, and other software to analyze why they were experiencing the problem. Once I determined they had an unauthorized program on their hard drive that was blocking the intranet access, I rectified the issue quickly."

Describe a time you had to troubleshoot a technical problem with a challenging end user.

The goal of this question is to evaluate the candidate's ability to work with non-technical individuals who may become frustrated. What to look for in an answer:

  • Desire to help others
  • Ability to remain calm and patient
  • Strong communication skills

Example:

"Some of the most challenging users to help are the ones who think they know the answer. For example, an end user in my previous position was experiencing issues with their email system, and they were frustrated and irritated. I started by asking questions about what they were experiencing and what they had tried. I stayed calm and patient while I worked through the issue and then locked their permissions so that they couldn't access the administrator's properties."

If you could change one aspect of working as a computer technician, what would it be?

The goal of this question is to determine the candidate's perspective of the position's responsibilities and how they would improve the role. What to look for in an answer:

  • Solid understanding of the position's duties and responsibilities
  • Hands-on experience to provide them with insight into the challenges of the role
  • Critical and creative thinking skills

Example:

"The one aspect of working as a computer technician I would change would be to be more hands-on in the daily operations of the end users. Having consistent contact and understanding the functions of each user's role would make it easier to proactively set up the proper permissions and functionality for each person."

How do you prioritize a high volume of work throughout the day?

The goal of this question is to evaluate the candidate's ability to prioritize tasks, manage their time effectively, and handle a high volume of work. What to look for in an answer:

  • Ability to recognize urgent tasks during daily operations
  • Ability to manage time effectively
  • Strong prioritization and problem-solving skills

Example:

"When I have a lot of work to do, I spend the first 15 minutes of my day reviewing all the tickets and tasks I need to address. I review what's urgent and impacting user productivity. I also look at emergencies and long-term projects I'm working on. Then I plan my day to be most effective and efficient."

Why do you think it's important to stay updated with the latest technology as a computer technician?

The goal of this question is to evaluate the candidate's interest in staying current with the latest technology and information and their reason for doing so. What to look for in an answer:

  • Interest in taking part in professional development opportunities
  • Understanding the importance of staying current with their skills and knowledge
  • Ability to implement new knowledge in their position

Example:

"It's critical to stay current with the latest technology to provide a valuable service to the company I work for. Being able to make educated suggestions for improvements and manage potential risks is my responsibility as a computer technician."

How do you explain technical concepts to people outside your department, such as end users?

The goal of this question is to evaluate the candidate's ability to explain complex technical information to a non-technical audience. What to look for in an answer:

  • Interest in helping non-technical people understand technical concepts
  • Ability to adapt communication skills and vocabulary to the audience
  • Ability to simplify complex technical concepts

Example:

"When working with non-technical people, I use simple vocabulary and terms that most people understand. I ask questions to clarify their understanding and use analogies and visual demonstrations to get my point across."

How do you ensure the accuracy of your work as a computer technician?

The goal of this question is to evaluate the candidate's ability to ensure a high level of quality and accuracy in their work. What to look for in an answer:

  • Ability to use a process for quality control when completing work assignments
  • Interest in producing high-quality work at all times
  • Strong attention to detail

Example:

"As a computer technician, I constantly check and recheck my work to ensure it's accurate and complete. I follow a checklist when working in the field to make sure I haven't forgotten anything, and I complete a quality control check at the end of a task to ensure the computer or system is working to spec."

How do you handle technical problems you aren't sure how to solve?

The goal of this question is to evaluate the candidate's ability to be resourceful and look for answers outside their expertise when needed. What to look for in an answer:

  • Ability to be resourceful, ask questions, and research information
  • Willingness to ask for help when required
  • Awareness of available tools and resources

Example:

"When dealing with a technical problem I don't know how to solve, the first thing I do is research the issue within my usual resources. Next, I go into online groups and search for the problem and possible solutions. I also ask more experienced computer technicians to help me if necessary."

Why did you apply for the computer technician position with our company?

The goal of this question is to determine the candidate's motivation for applying for the position and any research they completed about the company and role. What to look for in an answer:

  • Positive and enthusiastic attitude about the company and position
  • Basic knowledge about the company and understanding of the job description
  • Ability to identify their motivation for applying

Example:

"The reason I applied for your available computer technician position is because of your company's amazing reputation in the industry. I know you work with top-quality computer systems and products, and I'm excited to share my expertise with your customers and support them in their IT needs."

Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

Hire your next Computer Technician today

Post a Job

Explore Interview Questions by Title

No search results found

    Related Articles

    How To Conduct a Job Interview and Find the Right Candidate
    Read article
    Best Practices for Virtual Interviews
    Read article
    4 Ways to Ask Cultural Interview Questions
    Read article