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Network Technician Interview Questions

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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Whether you are preparing to interview a candidate or applying for a job, review our list of top Network Technician interview questions and answers.

  1. What are three essential skills to be a successful network technician? See answer
  2. What is a VPN, and how is it used on a local area network? See answer
  3. What are the disadvantages of using a cloud-based network? See answer
  4. How do you stay current with the latest technology and trends? See answer
  5. What is one area where you feel you need more training? See answer
  6. Tell me about a time you disagreed with a colleague about a project or task you were working on together. See answer
  7. This position requires the individual to work independently much of the time. How do you feel about that? See answer
  8. What experience do you have with migrating networks from one system to another? See answer
  9. What is your basic process for troubleshooting network problems? See answer
  10. How do you explain complex technical concepts to a non-technical audience? See answer
  11. What is your greatest achievement as a network technician? See answer
  12. What unique qualities do you have that make you stand out amongst other applicants? See answer
  13. How do you handle high-stress situations, such as when the company’s network goes down?
  14. Suppose I’m a network user and I want to speed up my network performance. How would you help me?
  15. How do you ensure a high level of quality to your work?
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Hire your next Network Technician today.

Post a job

Hire your next Network Technician today.

Post a job
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines

15 Network Technician Interview Questions and Answers

What are three essential skills to be a successful network technician?

The goal of this question is to determine the candidate's top skills and their understanding of the position's job description, tasks, and responsibilities. What to look for in an answer:

  • Awareness of the tasks and responsibilities required by a network technician
  • Ability to recognize essential skills that contribute to success in the position
  • Critical thinking and analytical skills

Example:

"As an experienced network technician, I think the three essential skills to succeed in this position are critical thinking, logical reasoning, and organization. I use critical thinking and logical reasoning skills every time I build a new network or troubleshoot an existing one, and organization is key to staying focused, prioritizing, and producing high-quality work."

How do you handle high-stress situations, such as when the company's network goes down?

The goal of this question is to evaluate the candidate's ability to handle stressful or challenging situations while remaining focused on identifying the issue and finding a workable solution. What to look for in an answer:

  • Ability to self-regulate emotions when confronted with stressful events
  • Ability to prioritize tasks
  • Strong organizational skills

Example:

"When a stressful event happens, which is inevitable, I stay calm and focus on the most important thing. For example, in the case of the company's entire network going down, the most important thing is to identify the root cause and fix it. I'm methodical and use a process to ensure I check every possible thing to get the system working quickly."

What is a VPN, and how is it used on a local area network?

The goal of the question is to evaluate the candidate's networking knowledge with a specific technical question and application process. What to look for in an answer:

  • Ability to explain a technical concept in an easy-to-understand manner
  • Strong foundational technical knowledge
  • Ability to apply technical knowledge in real-world applications

Example:

"A VPN is a virtual private network. It allows people who are working remotely, from home, for example, to access the company's internal network in a safe and secure manner. A company uses a VPN on a local area network for authorized people to use the internet to log in and access the LAN from a remote location."

What are the disadvantages of using a cloud-based network?

The goal of this question is to evaluate the candidate's technical understanding of networking concepts and their ability to critically analyze the benefits and disadvantages. What to look for in an answer:

  • Critical thinking and analytical skills
  • Ability to explain the disadvantages of a cloud-based network
  • Understanding of network types and how they apply to the company

Example:

"There are several disadvantages to a cloud-based network. First, there is the potential for data security and confidentiality issues if not properly protected. Second, accessing the network becomes completely dependent on an internet connection. Finally, the quality of the connection depends on internet speed."

How do you stay current with the latest technology and trends?

The goal of this question is to determine the candidate's willingness to take part in professional development and improve their knowledge and skills. What to look for in an answer:

  • Interest in continuous learning and skills development
  • Understands the importance of staying current with the latest technology and trends
  • An approach to maintaining their knowledge and skills

Example:

"It's essential to stay current with the latest developments and products in networking. I'm a member of several online professional network technician groups that offer regular training and seminars so that I'm always informed of the latest technology. I also subscribe to several podcasts and online magazines to get the most current networking news."

What is one area where you feel you need more training?

The goal of this question is to evaluate the candidate's ability to identify their weakest skill as a network technician. What to look for in an answer:

  • Ability to self-identify weaknesses and areas of improvement
  • Willingness to admit that they require more training in a specific area
  • Understands the essential skills of a successful network technician

Example:

"The one area I feel I could use more training would be the security of cloud-based networks. It's still a relatively newer technology, and the largest concern of using cloud networks is the security risks for data confidentiality and vulnerability. I've taken several courses on cloud network security, but I'm planning to take more."

Tell me about a time you disagreed with a colleague about a project or task you were working on together.

The goal of this question is to evaluate the candidate's ability to work independently and cohesively as part of a team. Their response also provides insight into their problem-solving and conflict resolution skills. What to look for in an answer:

  • Ability to work effectively with a team
  • Ability to resolve conflicts independently
  • Interested in getting along with team members to work towards common goals

Example:

"Recently, I was working on a network upgrade project with another technician, and we didn't agree on the best approach. As we disagreed, I checked with our department manager to see if there was a standard operating procedure to follow, and there was. I presented the SOP to my colleague, and everything went smoothly after that."

This position requires the individual to work independently much of the time. How do you feel about that?

This question aims to evaluate the candidate's ability to work independently with minimal supervision and guidance. What to look for in an answer:

  • Ability to work independently or as part of a team
  • Strong motivation and time-management skills
  • Ability to work effectively when alone and be self-directed

Example:

"I'm equally comfortable working in a team or independently. When working alone, I'm able to focus on the task at hand and stay organized. I'm confident in prioritizing my day to ensure I complete everything on time and within budget."

Suppose I'm a network user and I want to speed up my network performance. How would you help me?

The goal of this question is to evaluate the candidate's technical expertise and ability to work with end users confidently and respectfully. What to look for in an answer:

  • Solid understanding of relevant technical knowledge
  • Ability to explain complex technical concepts simply and clearly
  • Positive and supportive attitude

Example:

"First, I would ask why you feel your network performance is slow and what functions you are completing. If you're downloading data-heavy graphics, videos, or programs, for example, they use an extensive amount of network speed. I would check your programs to ensure I updated everything, and I'd clear your cache. Then I'd look at other issues."

What experience do you have with migrating networks from one system to another?

The goal of this question is to evaluate the candidate's technical expertise in a particular area, such as network migration. What to look for in an answer:

  • Solid technical foundation in a particular area of expertise
  • Ability to meet the company's technical requirements
  • Ability to apply their knowledge to hands-on situations

Example:

"In my previous position, I led the project to increase the data storage while migrating to a more robust network. My team completed the project within budget and ahead of schedule. I've worked on large and small projects and have experience working with systems migration. I've also worked closely with database administrators and other IT professionals."

What is your basic process for troubleshooting network problems?

The goal of this question is to evaluate the candidate's process for troubleshooting and their ability to remain organized and methodical in their approach. What to look for in an answer:

  • Awareness of the industry's best practices for troubleshooting
  • Ability to follow a company's standard procedures and accepted protocol
  • Critical thinking, analytical, and problem-solving skills

Example:

"The first part of my troubleshooting process is to gather as much information as I can from the user and the network itself. I ask questions to identify the root cause while taking notes. If I can quickly identify the problem, I'll take action to correct it. Otherwise, I'll try to replicate the issue and continue troubleshooting."

How do you ensure a high level of quality in your work?

The goal of this question is to evaluate the candidate's ability to maintain high-quality work and attention to detail in their position. What to look for in an answer:

  • Understanding of a network technician's primary responsibilities
  • Experience and technical expertise in the field
  • Ability to follow quality control standards to ensure they complete work correctly

Example:

"When working on a task, I follow a step-by-step approach to ensure I don't forget steps along the way. I stay organized and focused on the task I'm working on. I try not to multitask, as that's when mistakes can happen. Before I finish a task, I do a final walk-through to ensure the network or item works correctly."

How do you explain complex technical concepts to a non-technical audience?

The goal of this question is to evaluate the candidate's ability to adapt their communication style and vocabulary to address the audience's technical understanding. What to look for in an answer:

  • Ability to explain complex technical concepts in an easy-to-understand manner
  • Willing to adapt vocabulary and terminology to accommodate their audience
  • Solid technical expertise to understand complex concepts accurately

Example:

"When I'm working with network users, I keep my terminology and words simple and easy to understand. I'll use analogies or even picture diagrams to explain important concepts when needed. I often stick to the basics and what a user must know to do their job and only explain complex technical concepts when necessary."

What is your greatest achievement as a network technician?

The goal of this question is to assess the candidate's career accomplishments, which provide insight into their vital skills and abilities. What to look for in an answer:

  • Strong technical expertise and soft skills required for the position
  • Interest in contributing to the success of the company
  • Pride in their work, knowledge, and abilities as a network technician

Example:

"My greatest achievement so far in my career is being the project lead for my previous company's network migration from a cloud-based system back to a local access network. It was a long-term project with over a year of planning, and I completed it two weeks ahead of schedule."

What unique qualities do you have that make you stand out amongst other applicants?

The goal of this question is to determine the candidate's unique qualities or skills that other applicants may not have. Their response provides insight into their perception of their abilities as a network technician. What to look for in an answer:

  • Understanding of the essential skills and abilities needed for success
  • A positive and enthusiastic attitude about the company and position
  • Ability to identify unique or special qualities

Example:

"The one unique quality that makes me stand out from other applicants is my experience interning for several major network providers. As a result, I have hands-on experience working with the engineers and other professionals who design and create much of the network products your company uses."

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