Client Representative: What is the cost of hiring?
2025-10-0128000.0053254.50101000.00YEARLY
Client Representative: What is the cost of hiring?
As of July 2021, client representative jobs in Canada are moderately competitive compared to other job markets, with an average of 220 job seekers per client representative job.
client representative: What is the cost of hiring?
As of July 2021, client representative jobs in Canada are moderately competitive compared to other job markets, with an average of 220 job seekers per client representative job.
Why hire a client representative?
A client representative is integral to the growth and success of any business. They build trust and cultivate strong relationships with clients by providing quality customer service and building rapport to ensure a positive and pleasant experience.
The best client representatives anticipate and resolve clients’ needs before they become big issues. They take swift action, attempt to understand clients’ points of view, and identify ways to resolve their issues.
Contributions of a great client representative:
- Handle client communications in a timely and effective manner
- Identify and address client concerns
- Deliver a status report on unresolved issues to the appropriate internal teams
- Promptly gather and analyze client feedback
- Be the face of the company brand in negotiations, presentations, and other client-company interactions
What are the different types of client representatives?
Client representatives serve your customers, making sure that their experience with your business is a good one. A client representative will understand your brand and clarify any questions or doubts people may have. They also help resolve any issues that your clients may experience with the services or products on offer from your company. The main duty of a client representative is to ensure customer satisfaction. Here are some examples of different types of client representative roles:
- Customer service representative: will focus on ensuring that your customer relations and experiences are satisfactory.
- Legal representative: will represent you in legal matters and protect your legal rights.
- Call centre representative: will answer any inquiries about your business and services via the phone.
- Quality assurance manager: will focus on making sure your products and services are high-quality.
Where to find a client representative
To find the right client representative for your business, consider trying out a mixture of different recruiting strategies, such as:
- Professional association: Client representatives can be associated with different professional organizations. By posting your job on one of these websites, you can find candidates with suitable experience.
- Referrals: Asking colleagues, friends and family for referrals can help you find your next client representative. This way, you are guaranteed to find someone with the experience and success needed for the job.
- Internal candidates: Since client representatives need to have a good understanding of your business, you can always look for a candidate who already works in your company in some other capacity. This way, you won’t have to spend time training them, and you’ll know the candidate is knowledgeable.
Post your job online: Try posting your client representative job on Indeed to find and attract quality client representative candidates.
Skills to look for in a great client representative
A great client representative candidate will have the following skills and attributes as well as work experience that reflects:
- Expert communication skills, both written and verbal
- Knowledge or willingness to learn about the company
- Ability to stay calm when dealing with difficult clients
- Highly organized with time management skills
- Personable and able to talk to anyone
Writing a client representative job description
A thoughtful description is important for finding qualified client representative candidates. A client representative job description includes a compelling summary of the role, a detailed list of duties and responsibilities, and the required and preferred skills for the position.
When writing your client representative job description, consider including some or all of the following keywords to improve the visibility of your job posting. These are the most popular search terms leading to clicks on client representative jobs, according to Indeed data:
- client representative
- customer service
- customer service representative
- client services
Interviewing client representative candidates
Strong candidates for client representative positions will be confident answering questions regarding:
- Experience with difficult clients
- Experience explaining services or products to customers
- An understanding of how best to represent the client’s interest while also maintaining company policy and interests
- The ability to work as part of a team.
Need help coming up with interview questions? See our list of interview questions for examples (with sample answers).
*Indeed provides this information as a courtesy to users of this site. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance.
