Solve task issues in the Help Centre

When you have a specific question such as how to reset a password, understand an invoice or troubleshoot a job that is not performing as expected, the Help Centre is your fastest starting point.

In the Help Centre you will find:

• Step-by-step instructions for posting jobs, managing candidates and updating account settings
• Answers to frequently asked questions about billing, payments and pricing
• Troubleshooting guides for common technical issues in your employer dashboard

From there you can search by topic, browse by category or follow guided articles that walk you through key tasks from start to finish.

Read more: How to create an account on Indeed

Learn hiring best practices in HowToHub and Hiring with Indeed

When you are looking beyond “how do I click this button” and want to understand “how do I hire better with Indeed”, the HowToHub and Hiring with Indeed resources are designed for you.

On the Hiring with Indeed hub and within HowToHub you can explore:

• How to use Indeed’s employer tools to post jobs, manage applicants and streamline your workflow
• How Indeed Smart Sourcing can help you find and engage quality candidates more quickly
• Ways to use Indeed Company Pages to tell your story and attract people who fit your culture
• Best practices for screening and managing candidates so you can focus on the most promising applicants
• Guidance on job posting strategy, including how to write strong job descriptions and how to choose between free and Sponsored Jobs

Start exploring here: Hiring with Indeed resource hub

These resources are written for busy employers. Articles are practical, easy to scan and grounded in what we know works across thousands of hiring journeys.

Get one-to-one support from our Client Services team

Sometimes you want to talk to a person who understands your account, your jobs and your goals. Indeed’s Client Services team is here to help you make confident decisions about your hiring.

You can reach out to Client Services when you:

• Have questions about your account or billing
• Want support improving job performance or applicant volume
• Need help optimizing your job descriptions or targeting settings
• Are experiencing an issue in your dashboard that you have not been able to resolve

Contact options usually include a web form, email and in some markets phone support. In Australia, you can start here:

• Contact form and local support options

After you sign in to your employer dashboard, you may also see a live chat option. Live chat connects you directly with a representative who can walk through an issue with you in real time while you are in product.

Understand hiring trends with Indeed’s Hiring Lab

Effective hiring is not only about what you do inside your dashboard. It is also shaped by what is happening in the labour market around you. If you want to understand the “why” behind your results, Indeed’s Hiring Lab and employer content provide that broader context.

From these sources you can expect:

• Research on labour market trends that may influence your ability to attract talent
• Economic insights from Indeed economists and analysts, tailored to local conditions where available
• Stories and guidance that turn data into concrete actions for your hiring strategy

For employer stories, you can begin at:

• Employer blog and insights
• Hiring Lab

These insights can help you decide when to post roles, how to position your pay and benefits and how to adapt when candidate behaviour changes.

Get help while you work in your dashboard

Support does not only live in separate help pages. When you are signed in to your Indeed employer account, you will also find help woven into the experience.

In your dashboard you may see:

• On-screen tips that appear while you are posting a job or reviewing candidates
• Short explanations that help you understand what different settings will do before you apply them
• Links out to relevant Help Centre articles and HowToHub guides at the moment you need them
• Notifications that surface new features, improvements and recommended next steps

This means you can learn as you go, while staying focused on the task in front of you.

Remember: Indeed will never ask you to share sensitive personal information (such as your password or full bank details) with applicants. If something feels off, trust your instincts. For more tips, see our guide on identifying and reporting fake applicants on Indeed.

Choose the right support option for your situation

Here is a simple way to decide where to start:

• If you are blocked on a task right now
  Start in the Help Centre for clear, step-by-step instructions and troubleshooting.
• If you want to improve your overall hiring approach on Indeed
  Go to Hiring with Indeed and HowToHub to learn best practices and see what works for other employers.
• If you need human support for your account, billing or campaign performance
  Contact the Client Services team or use live chat from your employer dashboard when available.
• If you want to understand hiring trends and the labour market
  Read insights from Hiring Lab and the employer blog to connect your results with the bigger picture.
• If you are already in your dashboard and have a quick question
  Look for in-product tips and help links that appear alongside the actions you are taking.

Putting it all together

Getting the best from Indeed is easier when you use each support option with a clear purpose. Quick, task-based questions are often resolved in the Help Centre, where you can follow step-by-step instructions and troubleshoot on your own.

When you want to build skills and improve your overall approach, HowToHub and the Hiring with Indeed hub give you practical guidance and examples. If you need personalised help with your account, billing or job performance, the Client Services team and live chat are there to work through the details with you.

As you combine these resources with insights from Indeed Hiring Lab and the in-product tips in your employer dashboard, you build a stronger, more confident hiring practice. Over time, that means fewer blockers, faster resolutions and more space to focus on what matters most, connecting with great candidates.

Back to Hiring with Indeed