Store Supervisor Team Lead jobs in Calgary, AB

Join the Hankki Opening Team — Leadership Roles

You're about to begin a journey where ordinary people achieve extraordinary results.

At Hankki, work is more than just a job — it's a chance to grow as a person. You'll gain practical skills, develop leadership, and build confidence through teamwork and ongoing training at Hankki Academy. Every guest interaction is an opportunity to make someone's day, because Hankki is more than a meal — it's an experience.

Your growth doesn't stop at the kitchen or the counter. At Hankki, we believe in unlocking potential beyond today's role — supporting career paths across operations support, opening and expansion teams, franchise support, R&D, marketing, IT, finance, design, and HR. Whether Hankki is your stepping stone or your long-term career, we'll invest in you — helping you build skills, confidence, and pride that last a lifetime.

Since 2019, Hankki has grown from one small shop into 12 locations and a food truck, reaching nearly $25 million in annual sales, with two new stores confirmed to open mid-year. And we're just getting started, with nationwide expansion underway.

We are building the Opening Team for our newest locations in Sage Hill (NW Calgary) and are looking for motivated leaders who want to join us from Day One. While pay and perks matter — and ours are truly top-tier — what makes Hankki special is our people. We're a family that believes in you, invests in your growth, and celebrates your success.

————————WE ARE HIRING:————————

Manager

As a Quick Service Restaurant Manager, your mission is simple but powerful: lead by example, support your team, and turn ordinary days into extraordinary results. By setting the tone with energy, sincerity, and teamwork, you'll guide both staff and guests with care — ensuring every shift builds pride, delivers excellence, and makes someone's day.

Supervisor

As a Supervisor, you will lead the floor during your shift, guide FOH/BOH team members, and ensure smooth, high-quality service every day. You are the bridge between the team and management — keeping operations running and the team motivated.

————————PAY:————————

Manager: – $55,000 to $70,000/year
Supervisor: $20-22/hour

*Pay is based on experience.

————————REWARDS & BENEFITS AT HANKKI:————————

At Hankki, we believe hard work, passion, and dedication deserve more than just a paycheck. That’s why our rewards and benefits reflect what matters most to us — growth, family, pride, and community.

OPENING TEAM PERKS (subject to eligibility)

As a founding team member, you may have access to:

• Launch performance incentives
• Referral rewards
• Early leadership advancement opportunities
• Trainer development pathway
• Founding team recognition & milestone celebrations

GROW WHILE YOU EARN PROGRAMME
At Hankki, learning never stops — and neither does your growth. From the moment you join, your pay increases as you master new skills. Through hands-on experience, external training, and Hankki Academy, you earn more as you learn more.

PAID BREAKS
We value balance as much as effort. That’s why your breaks are paid — because rest, recovery, and well-being matter.

BOWLS, DRINKS and MORE ON US
Food is love, and family shares. Enjoy Hankki meals on us during your shifts — because taking care of our people starts with good food.

CAREER GROWTH and OPPORTUNITIES
Hankki isn’t just a job — it’s a pathway. From cashier and cook to management, HQ roles, expansion teams, or even becoming a shareholder, your future here is shaped by your ambition and commitment.

LONG SERVICE AWARD
Loyalty deserves recognition. We celebrate your commitment with meaningful long-service rewards that grow over time — because your dedication helps shape Hankki’s future.

HEALTH INSURANCE
Because family is at the heart of Hankki, we provide health coverage not only for you but also for your loved ones.

WELL-BEING SUPPORT
We invest in you the way you invest in us. From park passes for you and your family to discounts at Hankki and partner food spots, we support your physical, mental, and social well-being.

UNIFORM WITH PRIDE
We provide Hankki uniforms that reflect our identity and values, with regular replacements so you always feel confident and proud on the floor.

BIRTHDAY GIFT CARD
Your special day matters to us. To celebrate, every team member receives a birthday gift card — our small way of saying thank you for being part of the Hankki family.

—————————————DUTIES & RESPONSIBILITIES:————————————

Operational Excellence

• Oversee all daily store operations, ensuring smooth and efficient service across sales, inventory, food preparation, and customer interactions.
• Maintain a clean, safe, and welcoming environment that reflects Hankki’s brand and standards.
• Ensure full compliance with company policies, food safety protocols, and health & safety regulations.
• Control inventory levels, monitor revenue, and adapt operational procedures to optimize profitability.

Team Leadership & Development

• Interview, hire, and onboard new team members, ensuring proper training on Hankki standards, recipes, and customer service expectations.
• Create and manage work schedules, assign tasks effectively, and monitor employee performance to ensure accountability and productivity.
• Provide regular feedback, coaching, and development opportunities to team members to foster growth and retention.
• Build a positive and inclusive team culture aligned with Hankki’s H.A.N.K.K.i values (Help Each Other, Act With Heart, Nurture the Team, Keep the Promise, Kindness Matters, Include Everyone).

Customer Experience

• Handle customer inquiries and resolve issues professionally and promptly to ensure high customer satisfaction.
• Lead by example in delivering warm, attentive, and memorable guest experiences.
• Implement upselling techniques and motivate the team to meet or exceed sales targets.

Business & Financial Management

• Analyze sales trends and cost reports to make informed business decisions.
• Adjust pricing strategies, labor allocation, and ordering practices to achieve store profitability.
• Build and maintain relationships with suppliers, negotiating for cost-efficient, high-quality products.

Collaboration & Communication

• Work closely with other Store Managers, Franchise Partners, and HQ departments to share insights, best practices, and align on company-wide goals.
• Support company events, new store openings, campaigns, and other special projects as needed.
• Actively participate in manager meetings and communication channels, contributing to ongoing improvement and cross-store collaboration.

———————————WHAT WE'RE LOOKING FOR:———————————

Manager:

• 5+ years of management experience in the hospitality, retail, or customer service industries
• Experience in a kitchen environment is a strong asset
• Completion of a post-secondary program in Hospitality, Business Management, or a related field is an asset
• Proven leadership and communication skills, with the ability to motivate and develop teams
• Strong problem-solving and multitasking capabilities in a fast-paced environment
• Solid working knowledge of sales reports, cost control, inventory management, and OHS standards
• Valid driver's licence and ability to travel for work-related purposes
• Bilingual in English and Korean is an asset
• Ability to stand for extended periods and lift up to 40 lbs.
• Legally authorized to work in Canada
• Flexible availability: evenings, weekends, and holidays
• Open to supporting multiple store locations, events, and food truck operations across Calgary and Canada

Supervisor:

• 2+ years in a team lead or supervisory role in hospitality, retail, or customer service
• Strong communication and interpersonal skills
• Ability to stay calm and decisive in a fast-paced environment
• Food Handler Certificate an asset
• Valid driver's licence an asset
• Legally authorized to work in Canada
• Flexible availability: evenings, weekends, and holidays

Job Type: Full-time

Pay: $45,000.00-$70,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Store discount
• Vision care

Application question(s):

• 1. What is your favourite Hankki dish?
• 2. Are you legally authorized to work in Canada?

If you are on a work permit, please indicate the type and expiry date.

• 4. Do you have a valid driver's licence and reliable transportation?

As a Manager or Supervisor, you may occasionally be required to travel between store locations or use a company vehicle.

• 5. Which leadership position are you most interested in — Manager or Supervisor?

Please share what draws you to that role specifically.

• 6. Please describe your most relevant management or supervisory experience, including the size of the team you led and your key responsibilities.
• 7. What are your long-term goals in the restaurant or hospitality industry, and how do you see a leadership role at Hankki fitting into that path?

As Hankki continues to grow, opportunities may arise across our stores, regional leadership teams, and support departments — including operations, HR, marketing, IT, and other areas.

• 8. Tell us about a time you successfully led your team through a challenging situation or helped a team member grow. What was the outcome?
• 9. Would you be open to starting your training at another Hankki location while we prepare for your store's opening?
• 10. As our group continues to grow and create new opportunities, we’re excited to involve our team in that journey. Would you be open, in the near future, to being part of our Edmonton opening team or supporting out-of-city expansions?

• 11. And finally, the big question — when would you be available to start?
• 3. What area of Calgary do you currently live in, and approximately how long would it take you to commute to Sage Hill locations?

Work Location: In person