Customer Service jobs in London, ON

There’s a new menswear store opening soon. Thank goodness.

At HANK. we believe being well-dressed isn’t about standing out. It’s about showing up - ready, confident, and considered.

We’re building a new kind of menswear store. One that removes the noise, simplifies decisions, and inspires men to be the best version of themselves—everyday.

That takes a new kind of Style Advisor.

As one of our founding team members, you’ll play an important role in helping launch one of Canada’s newest premium menswear retailers while helping create a culture built around hospitality, expertise and authentic client relationships.

The Opportunity

We are looking for enthusiastic, relationship-focused Style Advisors to join our teams at:

· Bayview Village – Toronto, Ontario

· Upper Canada Mall – Newmarket, Ontario

· CF Masonville Place – London, Ontario

You enjoy connecting with people, building long-term client relationships and creating exceptional shopping experiences.

For experienced candidates, there is also the opportunity to take on additional Key Holder responsibilities.

Compensation

Style Advisor

· $19.00–$21.00 per hour

· Tiered sales commission

· Starting wage commensurate with experience

Key Holder

· $22.00–$25.00 per hour

· Tiered sales commission

· Starting wage commensurate with experience

What You’ll Do

· Welcome every client with warmth, professionalism and genuine hospitality.

· Build lasting client relationships through exceptional service, follow-up and outreach.

· Develop strong product knowledge across our premium menswear brands.

· Provide styling advice and wardrobe recommendations.

· Proactively build client relationships through outreach and appointment-based selling.

· Meet and exceed personal sales goals.

· Maintain visual merchandising and presentation standards.

· Support receiving, inventory accuracy and daily store operations.

· Assist with opening and closing procedures.

· Help prepare for events, new collections and seasonal floor sets.

· Represent HANK. with professionalism and pride.

Success in this role isn’t measured solely by today’s sale. It’s about building lasting relationships so clients think of HANK. first whenever they need to refresh their wardrobe, prepare for an important occasion or simply look and feel their best.

Additional Responsibilities for Key Holders

· Open and close the store.

· Lead on the sales floor during opening, closing and when management is unavailable.

· Coach and motivate team members.

· Support cash handling, security and operational compliance.

· Maintain customer experience standards.

· Assist with onboarding and mentoring.

What We’re Looking For

· Experience in premium, luxury or specialty retail preferred.

· Passion for fashion, menswear and exceptional client service.

· Strong communication and relationship-building skills.

· Positive, collaborative attitude.

· Ability to build lasting client relationships.

· Flexible availability, including evenings and weekends.

· Ability to stand for extended periods and lift merchandise.

For Key Holder Candidates

· Previous key holder or store opening and closing experience.

· Demonstrated leadership and coaching ability.

· Strong organizational and decision-making skills.

· Ability to confidently support store operations in the absence of management.

Why Join HANK.

Help build an exciting new Canadian premium menswear retailer from the ground up.

You will have the opportunity to join HANK. at an early stage, contribute to the customer experience and store culture, and grow with the company as it expands across Canada.

Job Types

Full-Time and Part-Time positions available.

How to Apply

Please submit your application and résumé to:

HANK@anchor-hr.com

When applying, please specify:

· The role you are applying for: Style Advisor or Key Holder

· Whether you are seeking Full-Time or Part-Time employment

· Your preferred store location: Bayview Village, Upper Canada Mall or CF Masonville Place

Our Commitment

HANK. is committed to fostering an inclusive and accessible workplace where everyone has the opportunity to succeed. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process, in accordance with applicable human rights legislation. If you require an accommodation at any stage of the hiring process, please let us know and we will work with you to meet your needs in a respectful and confidential manner.

HANK. welcomes applications from individuals of all backgrounds and is committed to building a diverse workforce that reflects the communities we serve.

We appreciate the interest of all applicants. Only those selected for an interview will be contacted.

Pay: $19.00-$25.00 per hour

Benefits:

• Store discount

Work Location: In person