What advice would you give the CEO of Planet Fitness about how to improve the company?
Wage increase for the work load or hire for custodian position.
Hire more than one tech guy or renew subscription with lifetime so equipment isnt out of order for weeks on end.
Hire reliable staff not people who just want a free membership.
Larger locations, need a space for staff break room that isn’t shared with all the electric panels and wires.
More thought and proof reading over company policies, staff are often left in the dark because things aren’t clear.
Stick to the probation period rule. If a staff member just isn’t cut out for the position. Let them go and don’t make excuses on why they need another chance to Prove how bad they can get
Be prepared to answer every question with this format:
Tell me about a time when you solved a problem.
- a member complained about a dirty bathroom
- I apologies to the customer, sympathized, and explained I would go clean the bathroom now, and thanked the customer for her feedback.
- the customer left happy and returned the next day.
MSRs that are full time usually work 6a-2p or 2p-10p or 11a-7p with two eclectic days off per week.
Trainers get sat/sun off. Usually 530a or 12p start times.
Managers have long hours. Sat/Sun off.
January thru March is busy. It takes strategy to get your cleaning sections done. Usually 3-4 people on the desk working hard and fast.
April thru December you get everything done, easily as it is the down season.