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Bilingual Support jobs in Markham, ON

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    • Previous technical support experience or customer service experience.
    • You would rather spend most of your time on challenging issues rather than handling simple…
    • Post-secondary education and at least two years of experience in customer service, technical support, help desk, service coordination, product support, or a…
    • The Bilingual Collection and recovery agent is responsible for collecting delinquent accounts and coordinating asset seizures when necessary.
    • Information Officers are responsible for delivering quality information to citizens on government programs, services and initiatives, and guiding Canadians on…
    • Handle general administrative and operational support as needed.
    • This role combines sales support, operations coordination, and project coordination.
    • Bi-weekly payment through direct deposit.
    • Paid Statutory Holidays+ vacation benefit +insurance benefit.
    • Friendly and clean working environment in warehouse.
    • Minimum 2+ years experience in an administrative support role or in customer service.
    • Providing support to the Territory Sales Managers (TSM’s) and Sales…
    • Collaborate with support teams including Process Engineer, ICQA, HR to engage in daily Kaizen and projects.
    • Maintain safety and 5S standards, conduct the safety…
    • Customer support: 1 year (preferred).
    • This position acts as a point of contact and support for clients who require global immigration applications.
    • This position is a great opportunity to build on existing customer service skills as well as to learn consumer credit profile decision-making.
    • The successful candidate will provide support to customers, automotive dealerships, repair facilities, and business partners across Canada.
    • We foster and support continuous learning and development with a high rate of internal promotion.
    • Determine an appropriate return-to-work (RTW) plan with the…
    • Identify relevant products, alternatives and promotions during customer interactions to support sales opportunities.
    • Sage 300 experience is preferred.
    • The Bilingual Communications Specialist & Translator provides strategic and tactical communications support for the Association, International Committees, and…
    • Collaboratively work as a member of the organization’s marketing and communications team, planning, implementing, and measuring the success of programs,…
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Career Resources:

CMiC logo
Product Support Analyst - Bilingual (English & French)
CMiC
·
3.4
Toronto, ON
•
Hybrid work
$45,000 a year
Permanent
Apply on company site

Job details

$45,000 a year
Dental care, Paid vacation, RRSP match, Wellness program
Permanent
Hybrid work in Toronto, ON

Full job description

Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies. CMiC’s powerful software transforms how firms optimize productivity, minimize risk and drive growth by planning and managing all financials, projects, resources, and content assets - all from a single database platform.
In the past several years, the construction industry has experienced unprecedented changes driven by new technologies - including integration with multi-dimensional modeling, an explosion of cloud-based offerings and the demand for robust mobile capabilities. CMiC has kept pace by constantly upgrading and enhancing our advanced platform to reflect the changing needs of the industry, leading to significant growth as a company.

Important Information:
The overall hiring salary range for this position is $45,000 to $55,000 annually.
This position is for an existing vacancy
We do not use AI to screen, assess, or select applicants

Position Scope
We are seeking enthusiastic, talented people to act as the first point of contact when our customers have inquiries or encounter issues as they use our software. Product Analysts receive tickets and analyze screenshots and details of customer issues, to replicate the problem while proactively communicating with CMiC teams to guide issues to resolution. In addition to providing a very high level of client service, you will develop strong relationships with clients and staff and provide feedback on documentation. Individuals applying for this position must be able to multi-task, have a strong attention to detail, professional demeanor, and be able to adapt into a growing and changing environment.

  • French language skill (spoken and written) is a must
  • College/University Degree
  • Excellent communication skills, both verbal & written
  • Exceptional analytical and problem-solving skills
  • A passion for exploring new software, ability to grasp new concepts and learn quickly
  • Extremely detail oriented with the ability to manage and prioritize workflow
  • Facilitate communication of information between team members and Product Groups
  • Previous technical support experience or customer service experience
  • Able to operate in a fast-paced environment
  • Team-player, strong work ethic and a positive attitude

  • Answer client queries and provide basic direction and training on common issues
  • Triage product queues and prioritize issues according to their severity
  • Conduct web meetings with customers to gather information for investigative purposes or to provide assistance
  • Test and duplicate issues in order to document and demonstrate the problem to other teams such as programming
  • Participate in project and team meetings; interacting and collaborating with team members
  • Leverage and contribute to the Knowledge Base to assist with the resolution of issues
  • Relay feedback to Product Managers so that the product can be improved
  • Provide feedback to supervisors and managers regarding processes that are unclear and need to be changed
This role is for you if:
  • You would rather spend most of your time on challenging issues rather than handling simple support requests
  • You want to engage in a collaborative environment with helpful co-workers and accessible leaders and managers
  • You prefer to work for a company that listens to its staff and continues to work toward being a Great Place To Work

  • Competitive benefits Package (including Health & Dental benefits)
  • Paid vacation and personal days
  • Townhall meetings where all employees are encouraged to participate in open discussions
  • Outdoor lunch space, including picnic tables
  • An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQs, and more)
  • Health and wellness webinars
  • RRSP Matching Program after 2 years of employment
  • Experience in a rapidly growing, socially responsible corporation

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