Pay employees an equitable wage, and change the bonus compensation model so that it does not promote mediocrity (your most talented people should be paid the most). Constant cuts to teller hours and management layoffs has created a toxic culture that undermines branches willingness to provide good service to our clients. If senior management really wanted us to be the leader in client experience, they wouldn't have laid off 400+ people with the title "Manager, Client Experience."
Manager was only interested in moving to the next level up himself. No help for new employees. Pressure not to complete or pay attention to training but instead make cold calls and sell. Staff, even new ones left to manage the branch by themselves. Left all complains to staff to handle then blame staff that client left. Cut backs after cut backs, increased work loads without proper compensation. I’ve heard the flock of new immigrants is helping them underpay and overload.
Be yourself. You're either a good fit for banking or you're not. Just be yourself and the interviewer will know if you're wasting your time, or if you are truly a good fit for banking.
Invest in technology and hire good people so you don't need to constantly motive them with your million-dollar "staircase."