Great pay and working alone without help
Digital Home Technician (Former Employee) – Calgary, AB – 30 August 2017
I was employed with TELUS as a Digital Home Technician, where I installed Optik TV, Internet/WiFi, and home phone. There was a 6 week training period that covered the theory aspect and also the install and repair aspect.
Once you're working on your own, there's lots of troubleshooting but you aren't taught what steps to take in each common problem.
I agree it was nice to be able to work independently but don't think there's always somebody that you can call for help.
Overall, the other techs are very helpful if you do get a hold of them and the managers are around in the morning some of the time.
Plenty of opportunities to make some extra cash if you make a sale but the agent over the phone will most likely steal your sale.
Wasn't for me and I chose to pursue work where there is more support and room for growth
Overtime always approved, sales earn extra pay, training, tools and uniform supplied
Training not long enough, rarely time for lunch or 15min coffee break, your work comes home with you