Telus Employee Reviews

An example of Large company which offers employees good benefits like education, work life balance and a pension plan. If somone wants to stay long term, they will be rewarded with a good setup for retirment.

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Great experience

Service Technician (Former Employee) - Calgary, AB - 28 November 2023

What is the best part of working at the company?Good team. Great support from managersWhat is the most stressful part about working at the company?They force you to do sales even when you were not hired for that, and that count as part of your technical performance.What is the work environment and culture like at the company?There is a great group of peopleWhat is a typical day like for you at the company?Orders on your board, and start the day directly with your first customer.

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Jobs at Telus

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Représentant des ventes

Quebec City, QC

30+ days ago

Part Time Sales Representative (Koodo), Woodgrove Centre

Don’t care about customer service anymore only sales

Loyalty and Retention Specialist (Former Employee) - Burnaby, BC - 28 November 2023

I worked for telus for over 12 years . When I first started at telus we we empowered to do everything within our power to help the customer with a customer first mentality .. since 2021 they added a sales target and this target never left .. I don’t mind selling a bit but sales pressure and sneaky tactics is not for me so I took the buyout package as my department was sent overseas .. Iam sad to see this once go amazing company go down hill .. and I don’t think they will survive if competition enters the Canadian telecom market .. seems like greed took over on the upper management.. they also stopped investing in their systems and don’t mind keeping customers on hold and upsetting them yet at the same time expect customers to buy their products

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Worst experience with manager

Door to door sales (Current Employee) - Surrey, BC - 26 November 2023

What is the best part of working at the company?Telus is good but my manager are not helping me out What is the most stressful part about working at the company?Sales are not easy as expected interms of door to doorWhat is a typical day like for you at the company?Worst day feel dizzy after walking 10-15 kilometers a day and have nothing at the end

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Mentally depleting

Loyalty and Retention Specialist (Former Employee) - Barrie, ON - 25 November 2023

Worked there for 15 years. Never thought I’d leave until the last couple years when making sales outweighed everything else you do. Offshoring all other positions so there is no advancing anymore.

Pros

Wages and benefits

Cons

Sales pressure, offshoring so you can’t apply for other roles

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Insights into Telus

Based on 443 survey responses

What people like

Supportive environment
Inclusive work environment
Feeling of personal appreciation

Areas for improvement

Sense of belonging
Energizing work tasks
General feeling of work happiness

Good team spirit, executives are not good people

Network Technician (Former Employee) - Calgary, AB - 24 November 2023

The immediate team you work for such as your co-workers, local support and some of the managers were some of the best I ever had. There is something special about the group you get hired with, you help out each other is someone is struggling, managers are very good about sick days and not forcing overtime onto you. Some of the dispatch team were excellent people. However the call center transitioned from folks in Edmonton and BC to the Philippines one year and it just went down ever since, orders were screwed up every single day, and they didn't know what they were talking about when you needed them to fix something on the back end. Management became stressed, mandatory sales targets came in otherwise you will get fired (for service technicians....yeah make that make sense please). The union is useless and just bends to the will of the TELUS executives, and the CEO is a terrible human being.

Pros

Customers were rad 99% of the time, amazing co-workers, dental benefits were the best in the country (100% coverage).

Cons

The executives hate technicians and will run this company into the ground

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Tolerable

Manager (Former Employee) - Burnaby BC - 23 November 2023

Compensation is poor, highly competitive environment, good variety in the work, good support for additional education and lots of room to move/grow with the company

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Good pay and benefit

Software Developer (Former Employee) - Toronto, ON - 22 November 2023

They have above average pay, good health benefit that is much better than the standard one, decent vacation package grow as you stay longer, generous bonus system.

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Good place to work

Business Analyst (Current Employee) - Calgary, AB - 21 November 2023

Flexible work environment, fully remote, good benefits package, pay is only average. Provides 40% discounts on cell phone, internet and tv services. Relatively stable

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It’s alright

Sales Representative (Former Employee) - Salt Spring Island, BC - 21 November 2023

Work is great if you reaaally love customer service. Like, complaints and impatience side of customer service. There are days it gets terrible, especially around holidays and during the summer. However, it’s not the worst. Pays the bills.

Pros

Cell phone benefits

Cons

Terrible customers

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High pressure

CSR - Customer Service Representative (Former Employee) - Barrie, ON - 21 November 2023

Company now pushing sales and less focus on actual customer service. CEO more interested in weakening union by highering more off shore and AI. Working from home is a positive.

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Overall good experience , if Program Manger was less political it would have been great place to work

Consultant - Senior Project Manager (Former Employee) - Toronto, ON - 20 November 2023

What is the best part of working at the company?good established processes to getting work doneWhat is the most stressful part about working at the company?Program Manager assigned was toxic and political What is the work environment and culture like at the company?Culturally Diverse and professional environment. Worked from home really embrace concept to test their solutions internally with their staff, which I thought was smart as they really test their business products What is a typical day like for you at the company?Worked with BA understand scope and planning sprintsScrum calls dev resourcesCommunicate updates

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Great place to work

Business Analyst (Current Employee) - Toronto, ON - 19 November 2023

Telus is a great place to grow your career. Very focused on work life balance, great benefits, and overall supportive environment. Would recommend working here

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Good benefits and social gatherings

Sales Representative (Former Employee) - Burnaby, BC - 19 November 2023

High pressure to meet quota for sales department, need better training programs. Not much in terms of promotion. Good benefits for internet, cable and phone.

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Positive work environment

Sales Representative (Current Employee) - Calgary, AB - 17 November 2023

Good co workers. Helpful team efforts. Good training sometimes you worry at commission sales and cold weather. Overall very positive experience keep up the great work :)

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Desirable employment

NURSE PRACTITIONER- Part TIME (Current Employee) - Online - 14 November 2023

What is the best part of working at the company?Flexible hours and very respectful environment What is the most stressful part about working at the company?Afraid of tech failure Referrals and form completion What is the work environment and culture like at the company?Very respectful environment, supportive management What is a typical day like for you at the company?Fast paced But appreciate that staffing is very decent

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Frequent massive layoff

Engineer (Former Employee) - Vancouver,British Columbia - 14 November 2023

Frequent massive layoff. Was more relaxed woke environment before, now getting more stressful. Lots of outsourcing to India. Call centre start up pay ok

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Great team

Writer (Current Employee) - Ontario - 12 November 2023

Great team of writers to work with. It can be difficult to get proper information sometimes. All in all, outlook at TELUS Health is looking better everyday.

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Great experience

Door to door sales (Former Employee) - New Brunswick - 10 November 2023

It was a great experience working door 2 door in New Brunswick. Not only did I experience another Part of Canada, I started going into my entrepreneurial journey into sales.

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Some of the best managers I have ever had and they make all the difference

Client Care Representative IV/Helpdesk Specialist (Former Employee) - Calgary, AB - 9 November 2023

Working at TELUS was the best job I ever had. I only left because they phased out my department and the severance offer was more than enough to pay off all my debts and go back to school. Some of the best managers I have ever had and they make all the difference! The day-to-day challenges vary depending on what department you are in but if you are good at sales you will always have a job even if another pandemic hits. Though there are hints of wilful ignorance when departments are on the chopping block, things like “oh you don’t need to be cross trained in that, we still have millions of customers that are going to need your roll for years to come” meanwhile there are monthly updates on how well the project to “move those customers over to the new systems they refuse to train you on” is progressing. The language on a lot of the internal documents is becoming increasingly geared toward “social-justice” and “woke-ness” but the company has always been diverse and focussed on equality so the actual culture didn’t really change in the ten years I was there. Mental health, work-life-balance, and charitable giving are definitely huge parts of the culture. Compensation is at the top of the industry, with stellar benefits, and a union backing you up… sort of… honestly since selling out to the United Steel Workers the union has become let’s say less than they should be. I highly recommend maxing out your employee share plan, retirement savings plan, and RRSP contributions as they have great corporate matching, when I left I had over 80K in shares and that’s after dipping in a few -

Pros

Quality of the managers, amazing compensation, work from home opportunities

Cons

Becoming "woke" or at least paying lip-service to SJW interests.

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Micromanaging

Loyalty and Retention Specialist (Former Employee) - Montréal, QC - 8 November 2023

Upper management pressures team leaders which makes them pressure their employees. Company is mostly interested in numbers and pretends to care about employees but most of the decisions are based on profitability.

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