Service Delivery Administrator jobs

Jira Administrator & Delivery Enablement Specialist

Pay Rate (up to): $73.50/hour, depending on experience

Start Date: November 16, 2026

End Date: April 30, 2027

Location: Calgary, Alberta (fully remote)

Raise is currently hiring a Jira Administrator & Delivery Enablement Specialist on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client, is a major Canadian airline.

Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.

Description

Raise is hiring a Jira Administrator and Delivery Enablement Specialist on behalf of our client. This is a hands-on contract role, fully remote, running from November 2026 to April 2027. You’ll configure, administer, and expand Jira Cloud, starting with the Cybersecurity team and then moving to other project, program, product, and operational teams. You’ll work directly with each team to learn how they deliver work and turn their processes and reporting needs into practical Jira setups that follow established enterprise standards. The goal is better delivery visibility, less manual admin, and internal teams that can run Jira on their own long term. This role applies an existing Jira framework rather than designing a new one.

Responsibilities

• Configure Jira projects, boards, workflows, fields, permissions, issue types, templates, filters, hierarchy, dependencies, milestones, RAID tracking, and automation
• Onboard teams and set up Jira for waterfall, hybrid, agile, Kanban, and operational delivery models
• Build self-service dashboards and reporting for project managers, program managers, delivery teams, and executives
• Configure Jira Product Discovery (JPD) to support ideas, prioritization, and product planning
• Support migrations from Azure DevOps (ADO) to Jira, including work-item mapping and transition activities
• Provide user training, documentation, coaching, and knowledge transfer to internal administrators and delivery teams
• Keep all configurations aligned with established Jira governance, architecture, and standards

Qualifications

• Proven enterprise Jira Cloud administration and configuration experience
• Hands-on experience with Jira projects, boards, workflows, JQL, dashboards, automation, Jira Plans, hierarchy, roles, and permissions
• Ability to understand how a team operates and translate its requirements into practical Jira configurations
• Experience building dashboards and reports for project managers, program managers, delivery teams, and executives
• Strong understanding of project, program, product, waterfall, hybrid, agile, Kanban, and operational delivery practices
• Strong troubleshooting, facilitation, documentation, training, and stakeholder management skills
• Collaborative, organized, and comfortable working independently with both technical and non-technical teams

Nice to Have

• Jira Product Discovery (JPD) configuration experience
• Experience migrating teams and work items from Azure DevOps (ADO) to Jira
• Atlassian certifications
• Experience with Confluence, Atlassian Analytics, Power BI, and Jira Marketplace apps
• Experience supporting Jira in a large enterprise environment

Additional Requirement

Our client asks that candidates provide 2 Endorsements/References at the time of application: ( this could be a colleague/manager that worked with you on Recent Projects that relate to this role Ask them to provide a Quick Endorsement - testimonial in point form of your accomplishment / value added) to highlight your skills for this role

Looking for meaningful work? We can help!

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/

In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or any other Raise job posting (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com.

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