Full-time hours are regular. 8:45-5:15p however you are paid 7.50 hours max so you are essentially working 30 mins for free every day. There is no such thing as overtime pay.
Part-time hours vary depending on your manager but employees usually have guaranteed hours. 12 a week for very P/T. 18.75 more flexible P/T.
Some branches will pressure you to attend “mandatory” meetings and not pay you. Most of those meetings are unnecessary. Some others will pay you accordingly for meetings.
The environment and culture at the BMO contact centre in mississauga is TERRIBLE. Management and senior management are completely incompetent. You're not treated as an employee, or human, but rather cattle that is just there to perform tasks that they are being paid for. Work/life balance is non-existant. You work the hours they tell you to, booking vacation is done a year in advance. You will be micro-managed depending on the manager. Pay is low. You ask ANY employee in any dept if they like their job, they will say no.
Can customer rep in the call centre opt to work in day shift only or do they have to rotate in shifts
Its day shift/ mid day/ evening/ night shift or compressed (10h)
Do you have to have a Computer Science Degree for Success at BMO? or is a Computer Programmer Diploma and experience Acceptable?
I didn't need this for my position. Depends o the position.
Interview was mostly focused on customer service experiences, personal and professional goals.
How long does it take to get hired from start to finish at BMO Financial Group? What are the steps along the way?
A few months from the first few interviews to the finished training.