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Career Resources:

Senior Salesforce Administrator
LifeLearn Inc
·
1.8
Guelph, ON N1H 7K9
•
Hybrid work
$120,000–$140,000 a year
Permanent, Full-time
Apply now

Job details

$120,000–$140,000 a year
Tuition reimbursement, Paid time off, Vision care, Dental care, Life insurance, Employee assistance program, Disability insurance, RRSP match
Permanent, Full-time
Overtime, Weekends as needed
Hybrid work in 367 Woodlawn Road West, Guelph, ON N1H 7K9

Full job description

Job Summary

The Senior Salesforce Administrator will be responsible for managing a team of two Salesforce Administrators and will report directly to the VP of Operations but work closely with other department stakeholders such as sales, support, sales operations, and finance.

Essential Duties and Responsibilities:

This is a varied business facing role, with the following responsibilities:

  • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
  • Salesforce configuration changes, including (but not limited to): Data Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
  • User report development & training
  • Understanding of basic triggers/Apex code knowledge
  • Sandbox environment management
  • DevOps/release management experience
  • Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
  • Identify unused or underutilized platform features
  • Create a platform roadmap and define priorities, liaising with stakeholders
  • Own the communication of any platform changes to end users and stakeholders
  • Data management to improve Salesforce data quality, implementing rules and automation as needed
  • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and

Optimizer

  • User support tickets
  • Monitor and improve user adoption
  • New user and ongoing user training
  • Technical documentation
  • Management and maintenance of integrated applications and third-party suppliers including Marketo, Milestones PM+, BlueSnap Payments, Chargent, DocuSign and others as applicable.
  • Participate in annual Salesforce contract renewals and negotiations

Key Skills, Knowledge and Qualifications:

  • Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with Salesforce and Sales
  • 5+ years of leading and mentoring a team of junior and intermediate SF administrators
  • Certified Salesforce Administrator
  • Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder
  • A proactive attitude to platform enhancements
  • Designing scalable, best practice solutions
  • Excellent relationship-building skills
  • Ability to liaise with stakeholders at all levels
  • Translating requirements into technical solutions
  • Experience in change management and governance
  • Training end users and key stakeholders
  • Technical documentation
  • Available and responsive to questions
  • Experience implementing Salesforce configuration changes
  • DevOps/release management experience

Desirable:

  • Understanding of basic triggers/Apex code knowledge
  • Demonstrates continued personal/professional development
  • Active in the Salesforce community
  • Bachelor’s/Postgraduate degree, or professional qualification

Physical/Mental Requirements for the Job:

  • Prolonged periods of sedentary movement.
  • May be requested to work overtime and weekends if deemed necessary.
  • Must be able to lift at least 20 pounds.
  • Certain management positions might be required to occasional travel.

Job Types: Full-time, Permanent

Pay: $120,000.00-$140,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care
  • Wellness program
  • Work from home

Application question(s):

  • Do you currently hold an active Salesforce Administrator Certification? If yes, please confirm the certification.
  • What is the largest number of Salesforce users you have supported or administered in a single Salesforce environment?
  • How many years of experience do you have managing or leading a team of Salesforce Administrators? How many people were on your team?
  • Do you have experience with any of the following technologies - Hubspot, Natterbox, Docusign, Chili Piper or Sage/Sage Intacct?

Work Location: Hybrid remote in Guelph, ON N1H 7K9

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