Medical Terminology Course jobs in Vancouver, BC

JOB SUMMARY
The Patient Service Coordinator, under the direction of the Patient Services Supervisor, Specialty
Nursing Services, is responsible for supporting patients with their care coordination needs
including but not limited to the professional and timely scheduling of patient services within the
Specialty Nursing Network. The Patient Service Coordinator is also responsible for scheduling our
field employees and ensuring that the key performance indicators for scheduling are met.

DUTIES AND RESPONSIBILITIES

• Handle and document patient inquiries regarding requests for service.
• Report and document Adverse Events as per Pharmacovigilance requirements.
• Assess patient service needs in consultation with the Supervisors.
• Schedule licensed employees for care and service assignments such that there is an

appropriate match between the patients needs and the employees’ qualifications, skills,
and abilities.

• Promote consistency of nursing assignments and coordination of services.
• Notify patients and field employees regarding initial and ongoing schedules.
• Complete data entry and maintain accurate current scheduling documentation.
• Required to be available for On-Call shifts for morning, evening, weekend, or holiday

coverage.

• Handle and document patient concerns and complaints in a timely manner and escalate as

appropriate.

• Meets required scheduling key performance indicators.
• Ensures scheduling is efficient while also being patient centric.
• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the

company's Quality Management System.

• Participates in proactive Health & Safety activities while performing all duties.
• Maintains confidentiality of patient and corporate information and discusses same only with

appropriate Bayshore personnel.

• Employee will maintain relevant level of knowledge of ICH (International Conference on

Harmonization), GCP (Good Clinical Practice) and Health Canada GVP (Good
Pharmacovigilance Practices) guidelines appropriate to their hired role which is to be
provided at time of hire and on an as needed basis. With this knowledge the employee will
perform the work as required by their assigned function and will be provided with regular
updates as required.

• Participate in processes relating to regulatory and/or contractual reporting requirements.
• Complete other tasks as requested.

QUALIFICATIONS
Education

• Secondary School Diploma is required.
• Completion of a recognized program such as Licensed Registered Practice Nurse program

or a Medical Terminology course preferred.
Experience

• A minimum of two years related customer service experience, preferably in healthcare.

Other Skills and Abilities

• Fluency in the English language, both in written and verbal communication.
• Bilingual proficiency in English and French, with strong written and verbal skills, for roles

that involve supporting patients in Quebec and at times Northern New Brunswick.

• Exceptional organizational and interpersonal skills.
• Proven ability to work both independently and as part of a team.
• Ability to meet deadlines and strong commitment to continual learning.
• Demonstrated competency in keyboarding and Windows scheduling software.
• Ability to operate all standard office equipment.
• Internal candidates must have a demonstrated track record of achievement in dealing with

patients and employees and have demonstrated above average initiative. Successful
internal candidates must complete a three-month probationary period specific to the Patient
Service Coordinator position.