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    • Proficiency with all Microsoft Office applications at an intermediate level.
    • Provides administrative and secretarial support to the Director by performing…
    • Performs duties such as front desk reception interacting directly with clients who have highly complex medical and social needs, registering new clients and…
    • Award-winning recognition programs to honour staff, medical staff and volunteers.
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    • Within the context of a client and family-centred care model, position provides clinical scheduling and medical secretarial support to the Eye Care Centre by…
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    • Proficiency with all Microsoft Office applications at an advanced level.
    • Follows-up with Directors and others in the organization to obtain information.
    • Receives client feedback, complaints and inquiries; defers to other members of the health team regarding specific feedback, inquiries and complaints and/or…
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    • Types technical and non-technical material such as correspondence, reports, and documents utilizing various word processing software and computerized systems by…
    • Ability to take initiative and to exercise sound judgment, critical thinking, decision-making, and problem-solving;
    • Familiarity with billing is an asset.
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    • Strong knowledge of medical terminology, and medical billing procedures.
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    • Operate office equipment such as EyeVu (EMR), voice mail messaging systems (3CX), and use word processing, spreadsheet, and other software applications to…
    • Experience using an electronic medical record and confidence learning office technology.
    • Do not assume you have authority to change the surgeon’s schedule or…
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Virtual Medical Office Assistant
WELL Health Technologies Corp
·
2.4
Vancouver, BC V6B 5C6
•
Remote
$20–$23 an hour
Full-time
Apply now

Job details

$20–$23 an hour
Full-time
Remote in Vancouver, BC V6B 5C6

Full job description

Entity: WELL Health Clinic Network Inc.

Job Title: Virtual Medical Office Assistant (Remote)

Location: Remote (Canada)

Job Type: Full-Time

Hourly Range: $20.00 - $23.00 CAD per hour


About Us:

TIA Health, part of WELL Health Technologies, is a leading virtual healthcare platform connecting patients with licensed physicians across Canada. Our mission is to improve access to healthcare through innovative digital solutions and patient-centered care.


Position Summary:

We are seeking a dependable and detail-oriented Virtual Medical Office Assistant to support our virtual clinic operations. You will play a key role in ensuring a smooth, efficient, and positive experience for both patients and healthcare providers.


Key Responsibilities:

  • Schedule and manage virtual appointments through the Tia Health platform
  • Communicate with patients via phone, email, and secure messaging
  • Assist patients with joining virtual visits and troubleshooting minor technical issues
  • Maintain accurate electronic medical records (EMR)
  • Verify insurance information and assist with billing tasks
  • Coordinate referrals, prescriptions, and lab requests
  • Provide administrative support to physicians during virtual clinic hours
  • Ensure compliance with Canadian privacy regulations (e.g., PHIPA)


Qualifications:

  • Experience in a medical office or healthcare setting
  • Knowledge of medical terminology
  • Familiarity with EMR systems and telehealth platforms
  • Strong communication and organizational skills
  • Ability to work independently in a remote environment
  • High level of attention to detail and confidentiality


Preferred Qualifications:

  • Experience in a virtual clinic or telehealth environment
  • Experience with OSCAR EMR (preferred)
  • Knowledge of Canadian healthcare systems and billing
  • Comfortable assisting patients with basic technical issues


Work Schedule:

  • Full-time position
  • Standard hours: 10:00 AM – 6:00 PM (PST`)
  • Flexibility available for the right candidate


Requirements:

  • Must reside in Canada
  • Reliable high-speed internet
  • Quiet, private workspace
  • Strong computer and digital literacy


The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.

Want Read more about us: https://stories.well.company/

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