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Customer Service jobs in Toronto, ON

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    • You are a true customer service agent and possess a minimum of two years’ experience in a customer-facing role.
    • Ability to work a flexible work schedule.
    • View all WestJet jobs - Mississauga jobs - Customer Service Representative jobs in Mississauga, ON
    • Salary Search: Customer Service Agent, YYZ (Part Time) salaries in Mississauga, ON
    • See popular questions & answers about WestJet
    • Provide outstanding customer service answering general inquiries at the airport.
    • Minimum one (1) year of customer service experience.
    • Triage problems from our community and own issue resolution, escalating to designated team(s) only when necessary.
  • View similar jobs with this employer
    • Provide friendly and personal customer service.
    • Provide high-quality customer service to our clientele.
    • Perform various tasks within the assigned department,…
  • View similar jobs with this employer
    • A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
    • Perform the administrative tasks necessary to ensure a customer service environment that runs smoothly.
    • Manage merchandise reservations and alteration and…
    • Effectively manage incoming calls and provide excellent customer service by identifying and assessing customers' needs and providing accurate, valid and…
    • Provide superior customer service in a friendly and knowledgeable manner.
    • Accurate execution of cash opening and cash handling during customer hours and cash…
    • Demonstrate an effort to continuously improve customer service skills.
    • The Customer Services Representative is responsible for providing excellence in customer…
    • The role demonstrates solid written, verbal, and interpersonal skills to refer clients to related client relations and service groups or escalate to management…
    • Answer inbound telephone enquiries on federal programs and services.
    • Develop knowledge of the Canadian government and its structure.
    • You will be providing a wide range of inbound/outbound customer service.
    • Minimum 3- 6 months customer service experience.
    • 1–2 years of experience in collections, billing, or customer service with strong communication and negotiation skills.
    • On-site employee engagement events.
    • Ontario G or G2 driver's licence is considered an asset for certain campaign assignments.
    • Interested in developing their customer service, communication, and…
    • Experience in customer service, retail, hospitality, or communications is considered an asset.
    • This is an excellent opportunity for someone who enjoys working…
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Job Post Details

Customer Service Agent, YYZ (Part Time)
WestJet
·
3.7
Mississauga, ON L5P 1B2
•
Hybrid work
Part-time
Apply now

Job details

Pay information not provided
Part-time
Hybrid work in 6301 Silver Dart Dr, Mississauga, ON L5P 1B2

Full job description

Please note: This position is not eligible for remote work under our hybrid work policy.

Why WestJet:
Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

We are proactively hiring to pool candidates for anticipated upcoming vacancies. This is a part-time position with scheduling requirements averaging 20-30 hours per week.

What this role is all about:
WestJet's Customer Service Agents are responsible for helping our guests have a positive experience getting through the airport and on to the aircraft. You are often the first in-person point of contact for our guests and play a crucial role as a WestJet brand ambassador.

Your expertise is essential in providing a safe and stress-free experience by helping guests check-in, supporting self-serve kiosks, preparing the aircraft for on-time departure, executing successful deplaning and boarding processes, greeting our most recent arrivals, assisting guests with connections, and more! You are there to help our guests, while creating the experience our guests have come to know and love about WestJet.

What you will bring to the team:
  • You are a true customer service agent and possess a minimum of two years’ experience in a customer-facing role.
  • You understand the importance of safely performing on-time and bring a proven track record for punctuality and reliability.
  • You are a multitasker, comfortable working in a fast-paced, time-sensitive environment, and work well under pressure.
  • You must have the ability to walk long distances, stand for extended periods of time and be able to lift up to 50lbs.
  • You are an effective communicator with demonstrated proficiency with computers and recent experience using Windows-based software.
  • Prior experience working in an airline, travel, tourism or hospitality would be considered an asset.
  • Ability to work a flexible work schedule. You will be required to work shift work, as we are a 24/7 operation.
  • Candidates must be proficient in reading the English language as one requirement to be successful in the completion of training. Our training environment has evolved and has become more virtual and self-directed than in the past. This change has resulted in an increase in reading requirements via independent and on-line learning as an integral part of the training program.
Responsibilities:
  • Providing a safe and positive airport experience for our guests travelling through our airport.
  • Perform guest service tasks such as processing service fees, creating new and/or changing reservations, issuing tickets, support self-serve kiosks, assisting guests with mobility issues, aircraft arrivals and departures.
  • Troubleshooting Concerns - Assisting guests with itinerary changes, supporting guests with disrupted flights as well as delayed and damaged baggage. Providing a safe and positive airport experience for our guests travelling through our airports.
  • Follow all procedures to safely perform on time (SPOT).
  • Ensure and uphold exceptional guest service standards.
  • Effectively manage uncomfortable or challenging situations with the public.
  • Carry oneself with the utmost professionalism and poise while on-duty or in the public eye.
  • Must adhere to uniform and appearance standards as prescribed under company policy.
  • Other duties as assigned.
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
  • A fun and friendly culture with colleagues who work together to win
  • Travel privileges for you and your family, effective from your start date
  • Savings and Benefit programs that are flexible to meet your specific needs
Think we’re a great fit? Apply now!

About WestJet Group of Companies
WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion
We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talent@westjet.com.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at talent@westjet.com.
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