Customer Service Representative jobs in London, ON

Position Overview

At FlightExec, we deliver a seamless, elevated experience to the world’s most discerning aviation clients. The Customer Service Representative (CSR) is a key ambassador of the FlyXcite FBO brand, responsible for delivering an exceptional, discreet, and highly personalized experience to private aircraft owners, VIP passengers, and flight crews. As the first and last point of contact, the CSR ensures every interaction reflects the highest standards of luxury hospitality, professionalism, and operational excellence.

This role requires poise, attention to detail, and the ability to anticipate client needs in a fast-paced, high-expectation environment. Working closely with flight crews, line service, operations, and trusted vendors, the CSR plays a vital role in ensuring seamless aircraft movements and memorable client experiences.

The position operates within a 7-day aviation environment and requires flexibility to work rotating shifts, including weekends and statutory holidays.

Key Responsibilities

• Provide a professional, warm, and personalized welcome to executive passengers, flight crews, and distinguished guests
• Anticipate client preferences and proactively deliver personalized service throughout the visit
• Ensure seamless arrival and departure experiences for both passenger and non-passenger flights
• Answer and manage phone calls, emails, and internal communications with professionalism and discretion
• Maintain an immaculate, luxury-level reception and client lounge environment
• Arrange high-end ground transportation, luxury hotel accommodations, private catering, and bespoke client requests
• Coordinate aircraft services including fueling, lavatory, catering, potable water, and special handling requests
• Liaise closely with flight crews and line service to ensure precise execution of all services
• Monitor flight movements and adjust service plans in real time to accommodate schedule changes
• Process fuel and service transactions with accuracy
• Prepare and manage handling notes, passenger and crew documentation, and third-party service orders
• Generate invoices, process payments, and respond professionally to billing inquiries
• Maintain accurate records within FBO and operational systems
• Uphold all airport, Transport Canada, CBSA, and company security protocols
• Maintain strict confidentiality regarding client identities, itineraries, pricing, and preferences
• Identify and report safety or security concerns immediately and appropriately
• Support emergency response procedures and compliance with all regulatory standards
• Provide administrative support to FBO management and operational teams

Qualifications & Professional Attributes

• Previous experience in luxury hospitality, executive services, private aviation, or high-end customer service strongly preferred
• FBO or business aviation experience considered an asset
• Exceptional communication, interpersonal, and problem-solving skills
• Polished professional appearance and demeanor
• Strong attention to detail and organizational skills
• Ability to multitask and perform under pressure while maintaining composure
• High level of discretion and professionalism when handling sensitive client information
• Proficiency with Microsoft Office
• Ability to work flexible hours, including weekends, evenings, and holidays

Pay: $20.00-$24.00 per hour

Application question(s):

• What days would you be available to work?
• How many hours are you hoping to work each week?

Work Location: In person