Customer Service Representative jobs in London, ON

Our purpose is simple: To enrich the lives of our partners. Glass Canada is committed to providing our customers with the highest quality products and services available today, and we believe that commitment begins with hiring the best people.

As a member of the Service team and as a new Glass Canada family member, you will join a diverse, dynamic group of highly motivated individuals that bring with them a wide array of talents, skills, and backgrounds.

WHAT YOU WILL DO:

• Generate and follow-up on sales leads by expertly managing incoming customer inquiries, demonstrating product knowledge
• Deliver exceptional in-person customer service by consulting with showroom visitors, identifying their needs and recommending tailored product or service solutions
• Handle all communication via email and incoming calls professionally to assist customers, answer inquiries, and support ongoing sales efforts.
• Develop and maintain trusted relationships with customers, exemplifying professionalism and expertise
• Exhibit comprehensive knowledge of Glass Canada’s products and services, providing detailed insights and recommendations
• Provide accurate and customized quotes, offering expert guidance to assist customers in selecting products
• Collaborate with the Technical Manager to verify measurements, ensuring accurate quoting and a seamless project setup
• Work closely with the Installation Technicians to ensure smooth execution of projects by regularly communicating all necessary details
• Communicate with Warehouse team to ensure correct product is ordered and ready for installation
• Demonstrate accountability by taking ownership of customer issues, showcasing effective problem-solving strategies to maintain satisfaction
• Take ownership when customers experience a problem and take the appropriate steps to resolve any issues
• Oversee and coordinate all aspects of the project lifecycle, from initial quotes and take-offs to successful completion, ensuring efficiency and excellence at every stage

WHAT YOU WILL NEED

• Minimum of 3 years of experience in customer service or retail sales required
• Experience in the glass or glazing industry, building materials, or the home improvement industry preferred
• Experience with Railings / Glass Railings and Custom Showers considered a strong asset
• Results-driven and action-oriented, with a strong “get it done” attitude and a proven ability to follow through on priorities, solve problems, and deliver outcomes.
• Solutions-focused and adaptable, with a positive approach to change and a commitment to supporting successful outcomes.
• Proven ability to build customer rapport, demonstrate product expertise, and manage project details effectively
• Excellent communication and active listening skills
• Ability to multitask in a busy environment
• Exceptional organizational skills with a keen attention to details
• Strong teamwork skills, with the ability to collaborate effectively with colleagues across various departments to achieve common goals.

WHAT WE OFFER

• Competitive Wages
• Comprehensive Benefits Package
• RRSP Program
• Profit Sharing Program
• Employee Assistance Program (EAP)
• Employee Referral Program
• Corporate Discount Program
• Years of Service Rewards
• Company Events and Celebrations
• Fundraising Initiatives for Local Charity Partners
• Family, Friendly Environment

Glass Canada provides accommodation to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and human resources will work with the applicant to meet the job applicant's accommodation needs.

This role is currently vacant and is being filled due to an existing position becoming available.