The Meadows jobs in Delta, BC

18 Wheels Logistics is among the most respected names in the supply chain industry. We are a one-stop solution for Warehousing, Co-packing, and Transportation. What makes our business unique is the different lines of business we operate in, making us an attractive choice for customers.

We are looking for detail-oriented Customer Service Coordinators to join our team!

Notes: This is NOT a transportation position or an outbound call centre.

Accountabilities & Responsibilities Include (but are not limited to):

• Serve as the primary point of contact for assigned customers via email, phone, and warehouse portals
• Process customer orders accurately and on time, including data entry into the Warehouse Management System (WMS) or other internal systems
• Coordinate with warehouse teams (receiving, shipping, inventory) to ensure smooth execution of customer requests
• Organize and input orders into our WMS and monitor inventory levels of different SKUs on behalf of our customers
• Generate inbound and outbound documents and coordinate with the applicable teams in processing customer order instructions
• Monitor order status and provide customers with updates on shipment, inventory, and service inquiries
• Investigate and resolve customer issues, discrepancies, or service concerns in a timely and professional manner
• Maintain accurate customer records, reports, and documentation
• Support daily administrative tasks including preparing reports, updating spreadsheets, and filing documents
• Assist in continuous improvement initiatives related to customer service and operational efficiency

Skills & Qualifications:

• Minimum one (1) year of WMS order entry experience
• Minimum one (1) year of 3PL customer service experience
• Strong proficiency with Microsoft Office
• Strong detail-orientation, analytical, and organizational skills
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment
• Ability to manage multiple tasks and meet deadlines
• Ability to work independently and/or collaboratively

18 Wheels Logistics is proud of its commercial growth and cherishes the team members who are the heart of its organization. 18 Wheels is an equal-opportunity employer, that values diversity and inclusion and invites qualified applicants to join this winning team.

Job Types: Full-time, Permanent

Pay: From $42,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• Paid time off
• Vision care

Application question(s):

• Required Question: What are your salary expectations?
• Required Question: Which WMS do you have experience with?
• Required Question: Are you comfortable working in a warehouse office?
• Required Question: Can you work full-time at 7185 11th Avenue, Burnaby? If yes, please provide your full availability (days and hours).
• Required Question: Can you work full-time at 8335 Meadow Avenue, Burnaby? If yes, please provide your full availability (days and hours).
• Required Question: Can you work full-time at 2929 188 Street, Surrey? If yes, please provide your full availability (days and hours).

Experience:

• WMS Order Entry: 1 year (required)
• Warehouse 3PL Customer Service: 1 year (required)

Licence/Certification:

• BC Driver's Licence (preferred)
• OFA 1 (preferred)
• OFA 2 (preferred)

Work Location: In person