Technical Support jobs in Dundas, ON

Canada Computers & Electronics is a retailer of personal computers, IT and components, and consumer electronics. We strive to provide customers with the best products at the best value that the computer retail world can offer. The key to our success resides in the constant improvement of business practices, as well as a knowledgeable and passionate team of people who go beyond expectations while maintaining the trust and confidence of our customers. We offer competitive wages and benefits with lots of opportunities for advancement!

Position Overview

We are seeking a performance-driven Junior Service Technician for our store located in Burlington! In this role, you will be responsible for after-sales support, including handling returns and exchanges, assisting customers with computer service inquiries, completing service department administrative tasks, and driving sales of service packages. Your ability to identify customer needs and confidently recommend solutions will be key to your success.

As a Junior Service Technician, you will provide exceptional customer support, troubleshoot basic technical issues, and ensure a seamless service experience. You will work alongside experienced Service Technicians, gaining hands-on experience in computer hardware and software diagnostics, repairs, and assembly. This role offers the opportunity to expand your technical knowledge and develop your skills within the computer technician field, with potential for career progression as you gain experience.

The ideal candidate is tech-savvy, customer-focused, and sales-driven, with strong problem-solving skills, excellent communication, and a passion for computer technology and the tech industry. They also possess a strong desire for growth and self-development, aiming to advance their career as they enhance their technical expertise.

Responsibilities:

• Evaluate customer service needs and recommend appropriate solutions, including service packages.
• Complete administrative tasks within the service department to ensure efficient workflow.
• Handle after-sales support, including returns and exchanges.
• Conduct testing on various tech products as needed.
• Diagnose, repair, and assemble computer hardware when required.
• Install and configure software, hardware, drivers, and BIOS settings.
• Work flexible hours, including evenings and weekends, based on shifts.
• Perform additional tasks as assigned by the retail store management team.

Qualifications/ Key Competencies:

• Fluency in English (additional languages are a plus).
• Strong customer service skills with a performance-driven approach.
• Commitment to continual improvement and personal growth.
• Strong team player with the ability to collaborate effectively.
• Ability to work well under pressure and meet deadlines.
• High attention to detail in all tasks and projects.
• Excellent problem-solving skills with a solution-oriented mindset.
• Basic knowledge of computer hardware assembly and setup (including BIOS setup, Windows installation/automation, device interfaces).
• Basic understanding of laptop diagnostics and upgrade procedures.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work independently and as part of a team.

Experience and Education Requirements:

• Eligibility to work in Canada without the need for job sponsorship
• 2-3 years of experience in the retail industry, with a preference for technology retail experience
• Experience in basic computer diagnostics, repair, and assembly (formal or self-taught)
• Minimum of High School diploma or GED required

AI Disclosure: Artificial intelligence (AI) is not used in the screening, assessment, or selection of candidates for this role.

Vacancy Disclosure: This position is being recruited to fill an existing vacancy.

We thank all interested candidates, however, only those under consideration will be contacted.

Canada Computers & Electronics is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Canada Computers & Electronics will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process.

Job Type: Full-time

Pay: $18.00-$19.50 per hour

Work Location: In person