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Technical Support jobs in Dundas, ON

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    • The IT Systems Support Assistant provides operational, project, and technical support for the web server and systems in the Osgoode Professional Development…
    • View all York University jobs - Dundas jobs - IT Support jobs in Dundas, ON
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    • Ability to troubleshoot routine technical issues in live learning environments.
    • Minimum of 1-year of relevant experience supporting online, hybrid, and live…
    • Ability to clearly communicate technical concepts to non-technical people.
    • Reporting to the Manager, IT Operations, the Jr. IT Operations Specialist is…
    • Provide remote support through phone, email. or remote desktop tools to help customers resolve technical issues;
    • Document and record processes accurately;
    • Provide frontline IT troubleshooting and technical support.
    • Oversee and support company hardware and communication technology across all sites.
    • 2+ years of experience in an IT support role or equivalent technical support environment.
    • Provide Tier 1 and Tier 2 technical support for end-users, including…
    • Install hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines.
    • Perform project work as needed.
    • Experience in a relationship-centric communications based role such as customer service, or technical support.
    • Assisting with the set up of new workstations.
    • Deliver desktop support services including hardware repairs, peripheral setup, and software installations.
    • Identify opportunities to enhance IT support services…
    • Proven experience providing technical support and troubleshooting hardware, software, and networking issues.
    • Offer training and technical support to clients to…
    • This includes Windows 11 desktops/laptops, hardware peripherals, and core Microsoft applications.
    • Visual inspection: hardware, cabling, screens, and printed…
    • Collaboratively design/ fabricate missing ancillary equipment peripherals to support MX product installations on customer vehicle platforms or integrated…
    • Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that…
    • Ability to interpret and review technical documentation, maintenance manuals, and engineering data.
    • Provide technical guidance and troubleshooting support for…
    • Provide first-level contact and problem resolution for all users with hardware, software, and applications problems.
    • Vacancy Type: Student Co-op Position.
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IT Systems Support Assistant
York University
·
4.2
Dundas, ON
$28.89 an hour
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Job details

$28.89 an hour
Dundas, ON

Full job description

Purpose:
The IT Systems Support Assistant provides operational, project, and technical support for the web server and systems in the Osgoode Professional Development under the direction of the Manager, Information Technology and Innovation.

Education:
Completion of a diploma or degree in Computer Science or related field.

Experience:
Minimum of 1-year experience in IT systems support and maintenance.

Skills:
  • Ability to maintain confidentiality.
  • Ability to work independently and in a team environment.
  • Ability to communicate with others to explain and share information.
  • Ability to demonstrate organizational skills to carry out a variety of tasks.
  • Ability to demonstrate critical thinking and analytical skills.
  • Knowledge of Systems Development Life Cycle, database design, SEO, GEO, accessibility standards (such as AODA, W3C) and ITIL framework.
  • Knowledge of MS Office, SharePoint, MS Project, MS Team, vSphere and vCenter.
  • Proficient in web technologies such as Linux, PHP, HTML, CSS3, JavaScript, MySQL, Python, SSH, sFTP, RESTful APIs and Apache.

The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.

York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.

PLEASE NOTE: This job posting is for an existing vacancy. Applications must be received by 11:55 pm EST on the posted deadline date, if applicable. Posting deadlines can be updated, or modified, at any time based on hiring needs. Please refer to the York U Career Portal when confirming posting deadlines.

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