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Technical Support Team Leader jobs

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    • Lead the team to successfully meet support objectives.
    • 3-5+ years working with technical products in a customer support capacity.
    • View all Safe Software jobs - Canada jobs - Technical Support Team Leader jobs in Canada
    • Salary Search: Technical Support Team Lead, FME Form salaries in Canada
    • Within this team, the FME Flow group provides timely and expert technical support.
    • Lead the team to successfully meet support objectives.
    • Experience in SaaS technical support, software implementation, application support, technical customer success, or a comparable customer-facing technology role.
    • Identify trends on the technical support team and generate a variety of alternative techniques or methods to resolve issues/problems;
    • This is a working leadership role where you’ll provide frontline technical support while supervising and supporting a small IT support team.
    • Strong analytical, troubleshooting, and client-facing technical support skills.
    • Experience working in production support environments with incident management…
    • Preparing technical reports, engineering documentation, case studies, and technical papers.
    • Providing technical support to customers, Production Engineers,…
    • Diploma or degree in Computer Science or a related technical field.
    • Work with the IT data team to build and present a monthly SLE/KPI dashboard.
    • This role provides day-to-day guidance, coaching, and escalation support to Customer Support team members, and ensures consistent, high-quality technical…
    • Review and quality check team's support interactions and documentation.
    • Proven track record of managing chat support queues and improving team metrics (response…
    • Provide leadership, coaching, and direction to a team of support professionals while fostering a culture of accountability, collaboration, and continuous…
    • Generate and update reports on support team performance and review them with Sr. Manager.
    • As the Technical Support Team Lead, you will be responsible for the…
    • Proficiency in Agile delivery methodologies and ITILbased support frameworks.
    • 5 years of experience in technical leadership roles within AMS or CRM delivery…
    • Experience in SaaS technical support, software implementation, application support, technical customer success, or a comparable customer-facing technology role.
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