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Technical Support Team Leader jobs

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    • This is a working leadership role where you’ll provide frontline technical support while supervising and supporting a small IT support team.
    • Level 3 (advanced) technical support on assigned product platforms, covering both post-sales and pre-sales tasks.
    • Lead initiatives of moderate scope and impact.
    • The Operations Lead translates operational data into leadership insight, drives process discipline and consistency across the function, and ensures that…
    • Mentor and guide technical consultants and support team members, providing knowledge sharing, technical coaching, and contributing to the definition of support…
    • This role also involves coordinating escalations, managing shift schedules, and implementing strategies to enhance team efficiency and technical expertise.
    • Experience leading, mentoring, or coordinating technical teams.
    • Collaborative mindset with a willingness to support team success and continuous improvement.
    • Provide guidance and support to other team members.
    • The Support Technical Lead is a senior member of the Support team, responsible for overseeing technical…
    • Conduct weekly team meetings to follow up on your team’s goals, KPIs, challenges and other topics.
    • Train and onboard new team members;
    • Lead and mentor AMS support teams ensuring knowledge sharing skill development and adherence to best practices.
    • Excellent demonstrated analytical and technical skills.
    • Lead analysis, design, development, consultation, service planning, and implementation of integrated…
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