Technical Support Dispatcher jobs

Position Overview

Do you enjoy playing musical chairs, are great with puzzles, and are very good at connecting to people? Under the guidance of the Dispatch Supervisor, the Dispatcher plans and coordinates tugboat movements, acting as a key link between internal and external stakeholders. This role ensures efficient resource use, compliance with customer requirements, and prioritizes safety, environmental care, and operational excellence.

• Schedule 1: 4-week rotation
• 7 consecutive days on day shift (9.5-hour shifts), followed by 7 days off.
• 7 consecutive days on night shift (9.5-hour shifts), followed by 7 days off.
• Schedule 2: 5-week rotation
• 7 consecutive days on day shift (12-hour shifts), followed by 7 days off.
• 7 consecutive days on night shift (12-hour shifts), followed by 14 days off.

Training Period: During the first 90 days, schedules will vary based on training needs and operational requirements.

SAAM Towage Canada is committed to creating an accessible and inclusive workplace. We welcome applications from all qualified individuals including women, members of visible minorities, Indigenous persons, and persons with disabilities. We actively work to remove barriers throughout the recruitment process. If you require accommodation at any stage, please let us know. Our goal is to ensure you can participate fully and equally.

Key Responsibilities

• Plan and schedule tugboats for maneuvers and monitor operations from start to finish.
• Coordinate communication and crew planning, including rotations and callouts.
• Record maneuvers, operational details, and maintain accurate data for KPIs and resource planning.
• Forecast and verify ship movements in collaboration with ports and agents.
• Manage administrative processes for marine employment, payroll, and service documentation.
• Support departmental initiatives promoting continuous improvement and teamwork.

Qualifications

• Post-secondary education in business, logistics, or marine studies plus 1 year in a high-performance team environment; or 3 years in a time-sensitive, resource-focused role.
• Preference for marine or dispatching experience.
• Strong resilience and proven ability to manage stress during demanding and conflictive interactions.
• Intermediate MS Office (Excel) proficiency.
• High spatial and verbal reasoning ability.

Why Join Us

• Competitive salary and comprehensive benefits (health, life, disability, pension).
• Opportunities for growth and mentorship.
• Central location with easy commute.
• Inclusive, collaborative culture guided by values: Safety, Respect, Honesty, Responsibility, Service.

What to Expect Next

After submitting your application, you will receive a confirmation email if you are selected for an initial pre-screening assessment. If successful, we will contact you to arrange a time for an Interview.

Offers may be subject to background checks, reference verification, and/or job-related assessments, in line with applicable laws and company policies. These steps help us maintain a safe, respectful, and high-integrity workplace.

SAAM Towage Canada acknowledges that we operate on the traditional and unceded territories of the Indigenous Peoples of Canada.

Job Type: Full-time

Pay: From $77,889.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Vision care

Application question(s):

• Are you legally entitled to work in Canada for the duration of this position?
• Will you now or in the future require employer support to obtain or maintain your authorization to work in Canada?

Education:

• Bachelor's Degree (required)

Language:

• English fluently (required)

Work Location: In person