Technical Production Support jobs in Toronto, ON

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

118,700 - 145,100

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

15%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a driven and enthusiastic Specialist Production Support Developer and Software Developer (Oracle ERP), Financial Systems with experience in Oracle ERP Business systems for our Financial Systems, who will participate in successful implementation of technology projects that support Intact's finance modernization and strategic acquisition programs.

What you'll do here:

• Lead and support the user experience including incident analysis and resolution.
• Maximize the value of the system by identifying and recommending functional and technological solutions to improve business processes.
• Work with a talented, diverse and open-minded group of individuals/stakeholders across multiple Business and IT teams.
• Have exposure to delivering solutions using emerging technology stack.
• Coach and mentor junior Software developers and other team members.
• Understand and support complex data and application integrations from source data to Oracle ERP and EPM apps.
• Respond and resolve day today incidents related to Oracle ERP functionality and its data processing workflows.
• May prepare or review product documentation, written instructions or technical literature for accuracy and completeness.
• Maintenance of business rules associated with data integration.
• Participate in the fulfillment of ad-hoc report requests from internal business owners.
• Participate and guide vendor teams in implementing solutions to fit current architecture.

What you bring to the table:

• A bachelor’s degree in computer science, Finance and/or related field.
• Minimum 8 years relevant experience of which minimum of 2-3 years of Oracle ERP Cloud experience in a large organization and a minimum of 5-6 years of experience as an Oracle EBS functional support with good knowledge of its module setups mainly related to financials like Account Payables, Cash Management and General Ledger.
• Good Technical Acumen in Oracle reporting tools like BIP and OTBI.
• Good understanding of Oracle components like ESS jobs and schedules, Functional Setup Manager (FSM).
• Good understanding of integrating systems with ERP using methods like FBDI, SOAP and REST based API.
• Experience in designing BIP templates for Bank Payment Formats (Cheque templates), Payment Remittance advises etc.
• Understanding of scheduling tools like Control M.
• Good collaboration skills to interact with Architects and Specialists to translate user requirements (Lean-specs) into technical specs.
• Conducting meetings and presentations to share ideas and findings.
• When needed, challenge / negotiate such requirements to align them with best practices of using technology.
• Ability to assume ownership in an atmosphere of ambiguity, act on own initiative and be proactive.
• Active participation in preparation and review of various project artifacts – Solution design, Functional Specifications, Configuration Documents, SIT-UAT Test Scripts, Training materials etc.
• Coordinate and/or execute test activities including user acceptance testing, and document results.
• Liaise with other teams impacted by changes including Helpdesk.
• Ensure solutions are effectively deployed with proper change management communication.
• Effectively communicate your insights and plans to cross-functional team members and management.
• Bilinguism required (FR-EN) - For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

Strong Assets:

• Experience with FDI is an asset.
• Experience with Oracle’s Visual Builder Studio is an asset.
• Proficient in writing complex SQL queries.
• Good Understanding of traditional RDBMS systems like SQL Server, Oracle, etc.
• Good understanding of REST based systems and interfaces.
• Excellent problem solving, debugging, performance tuning skills.
• Excellent communication skills.
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.