Technical Production Support jobs in Toronto, ON

We are seeking a Mainframe Production Support Analyst with knowledge of mainframe technologies, operating systems, networking fundamentals, container platforms, application performance monitoring, and scripting.

The role involves supporting production environments and working with a range of technologies and tools, including COBOL, AS400, DB2, JCL, Linux, Red Hat OpenShift, and application performance monitoring solutions.

This is a hybrid position requiring attendance at our downtown Toronto office and/or the client office a minimum of 2 days per week. This requirement is subject to change at any time.

Your future duties and responsibilities

• Provide production support for applications and environments involving mainframe technologies.
• Work with mainframe platforms and technologies, including COBOL, AS400, DB2, and JCL, as part of production support activities.
• Support applications running in Linux environments.
• Apply basic networking knowledge when supporting production environments.
• Work with Red Hat OpenShift container environments as part of application support activities.
• Monitor application performance and support performance monitoring activities.
• Use shell scripting to support production-related activities.
• Leverage Jira, Confluence, and ServiceNow to support work coordination, documentation, and service management activities.

Required qualifications to be successful in this role

• 5+ years of experience in mainframe technologies, including COBOL, AS400, DB2, and JCL.
• Knowledge of Linux operating systems.
• Basic networking knowledge and skills.
• Familiarity with Red Hat OpenShift containers.
• Knowledge of application performance monitoring.
• Knowledge of shell scripting.
• Familiarity with Jira, Confluence, and ServiceNow.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $70,000–$120,000 CAD. This role is an existing vacancy.

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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.