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Technical Production Support jobs in Toronto, ON

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    • The successful candidate will provide critical technical support for production environments| ensuring system stability and compliance with organizational…
    • Providing technical support related to Global and Challenger series aircraft to external and internal customers.
    •  Own 24x7 production support for mainframe-based payment applications, ensuring high availability and minimal downtime.
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    • Customer-facing technical support experience preferred.
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    • Pay CAD $40-43.
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    • 2+ years of related experience within either application technical support or software development environment.
    • Experience providing SaaS support is desirable.
    • This role is ideal for a hands-on technical professional who enjoys complex problem-solving, understands how enterprise platforms work end-to-end, and can…
    • Willingness and ability to quickly learn new technical skills.
    • Perform technical diagnostics and troubleshooting (desktop and remote) for escalated issues.
    • Emulate or reproduce technical problems encountered when required.
    • Ability to understand and analyze customer technical needs.
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Job Post Details

Production Support Analyst - job post

APPTOZA INC.
2.7 out of 5 stars
Toronto, ON
$40.00–$86,627.99 an hour - Fixed term contract

Job details

Pay

  • $40.00–$86,627.99 an hour

Job type

  • Fixed term contract

Shift and schedule

  • On call

Location

Toronto, ON

Full job description

Job Description: Production Support Analyst( SQL, WIN, UNIX, PROD Support)

Toronto, ON - Hybrid (4 Days WFO)

12 months

Job Description

We are seeking a Production Support Analyst to join our operations team. The successful candidate will provide critical technical support for production environments| ensuring system stability and compliance with organizational standards.

This role requires strong technical expertise across multiple platforms and a commitment to maintaining the highest levels of service quality.

Key Responsibilities

  • Monitor and maintain production systems across Unix| Windows| Mainframe| and containerized environments
  • Troubleshoot and resolve technical issues in real-time| minimizing system downtime Support and manage Stonebranch workflow automation and OpenShift containerized applications
  • Execute and maintain SQL queries and database operations
  • Develop and maintain automation scripts using Shell scripting and Python
  • Respond to and resolve compliance and IT risk-related incidents Document issues| resolutions| and maintain knowledge base articles
  • Collaborate with development and infrastructure teams to optimize system performance
  • Participate in on-call rotation for production support

Required Skills

  • Experience UnixLinux Administration System management| troubleshooting| and optimization Windows Server Administration and support Workflow Orchestration Stonebranch platform expertise Container Platforms OpenShift deployment and management
  • Mainframe Systems JCL (Job Control Language) knowledge and mainframe operations Database Management SQL proficiency for querying and data management Scripting Shell scripting and Python development for automation Communication Excellent verbal and written communication skills for cross-functional collaboration Compliance Risk Management Understanding of IT risk frameworks and compliance requirements
  • Key Competencies Problem-solving and analytical thinking
  • Ability to work under pressure and manage multiple priorities
  • Strong documentation skills
  • Customer service orientation
  • Attention to detail Proactive approach to compliance and risk mitigation

Qualifications

8 years of production support experience (preferred)Relevant certifications in Unix Linux| Windows| or cloud platforms (desired)Experience in regulated industries (banking| finance) a plus

Pay: $40.00-$86,627.99 per hour

Work Location: In person

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