About Us

MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.

Our comprehensive undergraduate university offers 55 programs to more than 20,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

Opportunity

MacEwan University is seeking an Information and Registration Assistant for a 24-month full-time non-recurring term opportunity with the School of Continuing Education.

Reporting to the Supervisor, SCE Student Administration, the Information and Registration Assistant serves as a first point of contact and support for all programs within the School of Continuing Education (SCE). You will be responsible for providing accurate and timely information about SCE’s course offerings and services, assisting students with registration, maintaining records with a high degree of accuracy and confidentiality, and providing excellent and consistent customer service. You will also contribute to the efficient operation of the School by supporting various administrative processes, ensuring a smooth and efficient experience for students and staff.

Key responsibilities include:

• Serving as the primary resource for prospective and current students seeking information about continuing education programs;
• Providing detailed explanations of course offerings, prerequisites, schedules, fees, and registration policies;
• Using the front-line virtual queuing system to track and manage in-person transactions;
• Creating a welcoming environment for students, instructors, and visitors to SCE and the Student Support Centre;
• Addressing and resolving registration or information-related issues promptly and effectively;
• Maintaining accurate and organized student records in compliance with data privacy regulations and university policies and procedures;
• Preparing and distributing class rosters, attendance sheets, and certificates of completion; and
• Completing data entry, cashiering, and processing for fee assessments and payments, registration transactions, student information changes, etc.

Skills

You will have:

• A service-oriented approach;
• Excellent communication skills, both verbal and written;
• A commitment to providing exemplary customer service;
• The ability to serve a diverse population in an empathetic, timely, and professional manner;
• The ability to demonstrate flexibility, patience, empathy, and tact in a dynamic environment;
• The ability to work independently and collaboratively in a fast-paced environment;
• A detail-oriented mindset with an aptitude for accuracy and thoroughness;
• The ability to assimilate and retain new information continuously;
• A demonstrated ability to manage multiple priorities, especially during peak registration periods;
• Proficiency in Microsoft Office Suite (e.g., Word, Excel, PowerPoint) and confidence in navigating other computer programs; and
• Knowledge of PeopleSoft Campus Solutions or another Student Information System is considered an asset.

Qualifications

• A minimum of a post-secondary diploma in administration, records management, or a similar focus.
• A minimum of 1 year of customer service experience, preferably within an academic or educational setting.
• An equivalent combination of education and experience may be considered.

Position Requirements

• This position is on campus only.

Benefits

When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:

• Competitive base pay
• Generous vacation time
• Voluntary Participation in Local Authorities Pension Plan (LAPP)
• Flexible benefits package
• Continuous learning culture
• Opportunities for career growth