Skip to main content
Post your resume and find your next job on Indeed!

Support Specialist jobs in Vancouver, BC

Sort by: -
  • View similar jobs with this employer
    • Prior experience providing remote technical support and customer service.
    • The Product Support Specialist II provides technical support for commercial and…
  • View similar jobs with this employer
    • Prior experience providing remote technical support and customer service.
    • The Product Support Specialist II provides technical support for commercial and…
    • Ability to accommodate business travel and flexible operational support as required.
    • On-site station support may be required during peak operational periods.
    • Provide day-to-day administrative and analytical support to the Sales team.
    • Manage customer account maintenance and support account set-up requirements with…
    • Collaborate with the technical support team to provide superior customer experiences.
    • 1-2 years of customer support experience is an asset.
    • Minimum of 2 years of experience in a sales support or customer service role, preferably within the floral or wholesale industry.
    • Ensure equipment is available to support business operations and employee onboarding.
    • The Jr. IT Support Specialist provides frontline technical support and…
    • 3+ years of experience in IT support or help desk roles.
    • Follow cybersecurity protocols, support change management, and adhere to security standards.
    • In this role, you’ll play a key part in supporting the sales team while strengthening client relationships both pre- and post-sale.
    • I would need support or training.
    • Occasional bench testing or field support may be required.
    • Contribute to improving internal technical-support processes and…
    • Assist users in understanding how PMIS functionality supports established project controls processes.
    • Identify gaps between business processes and system…
    • View all Accenture jobs - Vancouver jobs - Infrastructure Specialist jobs in Vancouver, BC
    • Salary Search: Infrastructure & Capital Projects - PMIS Support Specialist, COM salaries in Vancouver, BC
    • See popular questions & answers about Accenture
    • Demonstrated functional acumen to support how solutions will address project goals while maintaining alignment with industry best practices.
    • 2–5 years IT support experience.
    • Provide clear guidance and support to end users.
    • Employee Assistance Program to support you and your family;
    • Execute discretionary trades to support redemptions and contributions requests.
    • Provide guidance and support on procedures, forms, and practices within the SMA…
    • Provide direct technical web and telephone support.
    • Previous experience providing technical support, preferably supporting data networking products and/or…
Get email updates for the latest Support Specialist jobs in Vancouver, BC

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Job Post Details

Product Support Specialist II - job post

IBC Technologies Inc.
Burnaby, BC•Hybrid work
$64,000–$74,000 a year - Permanent, Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • $64,000–$74,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday
  • Holidays

Location

Burnaby, BC•Hybrid work

Benefits

Pulled from the full job description

  • Paid time off
  • Extended health care
  • On-site parking

Full job description

Are you fueled by the thrill of solving problems and the satisfaction of turning customers' worries into smiles? We have an opportunity for you to do just that! As a Technical Support Specialist at our company, you will be a crucial part of our mission to deliver outstanding technical support to both commercial and residential clients.

Harness your technical prowess in a hybrid role that offers flexibility without missing out on the in-person engagements that so many of us thrive on. You'll find yourself diving into the diverse challenges of diagnostics and resolutions for an array of post-sale issues. Your playground will include boiler installation and service, heat pumps, tankless water heaters, air handlers, heat exchangers, and parts replacement.

Take your passion for problem-solving to the next level and join our team to make a tangible difference in the day-to-day lives of our customers. Your skill, dedication, and customer-oriented approach will be the beacon that guides our customers from their heating concerns to solutions. Don't miss this opportunity to turn your passion into a rewarding career!

Position Summary

The Product Support Specialist II provides technical support for commercial and residential customers and contractors. The role will be hybrid with a mix of in-office work and work from home, offering diagnostics and resolutions for a range of post-sale issues, including but not limited to boiler installation and service, heat pumps, tankless water heaters, air handlers, heat exchangers, and parts replacement.

This role is best suited for canddiates with hands-on experience in HVAC, boilers, hydronics, plumbing, or mechanical systems troubleshooting who enjoys supporting contractors and customers.

This role will support the IBC Canada business site, based in Burnaby, Canada.

Schedule: Monday to Friday, 8 am to 4:30 pm. May occasionally require weekends and holidays.

Work Arrangement: Work from home days available after completing training.

Reporting to: Manager, Customer Experience

Essential Functions

  • Provide verbal and written technical assistance to customers with service, installation, repair and general product questions.
  • Identify problems, troubleshoot errors, and explain and help initiate the repairs process via phone and email.
  • Support customers in the interpretation of warranty information.
  • Arrange for malfunctioning or defective items to be returned for repair or replacement.
  • Track requests, troubleshoot problems, assess parts or spare inventory, document resolutions, and determine warranty eligibility on CRM.
  • Drafting process documents and troubleshooting guides.
  • Ensure full resolution and conclusion of tickets.
  • Performs other duties as assigned.

Qualifications

Knowledge, Skills, & Abilities:

  • Excellent customer service skills.
  • Mechanically inclined.
  • Excellent verbal and written communication skills.
  • Meticulous in nature, with a strong focus on accuracy.
  • Advanced proficiency in CRM.
  • Working proficiency in MS Office Suites.
  • Demonstrated ability to work well with others in a matrix team environment.
  • Ability to see cases and tickets through to their conclusion.
  • Demonstrated ownership.
  • Ability to manage time on tickets efficiently.
  • Ability to read, write, and comprehend technical instructions, short correspondence, technical documentation and memos.
  • Excellent problem-solving skills for technical products.

Work Experience:

  • Expereince working with mechanical products.
  • Prior experience providing remote technical support and customer service.
  • Prior experience maintaining extensive customer records on CRM.

Pay: $64,000.00-$74,000.00 per year

Benefits:

  • Extended health care
  • On-site parking
  • Paid time off

Work Location: Hybrid remote in Burnaby, BC

Let Employers Find YouUpload Your Resume