Support Services Supervisor jobs

Join our compassionate care team at Acclaim Health!

At Acclaim Health, we're more than just a healthcare organization - we're a community of caring professionals dedicated to helping people live their best lives at home. we're currently seeking an experienced and motivated Care Manager, PSW to support and guide our team of Personal Support Workers who provide essential care in the community.

In this rewarding role you'll make a meaningful impact by ensuring clients receive high quality, compassionate care while supporting PSWs in their daily work. If you're passionate about leading with empathy, fostering teamwork, and improving the lives of others, we'd love to have you join our team!

Acclaim Health announces the availability of three (3) Full-Time Care Manager, PSW positions in the Home Care department. These positions are located in the Oakville Office supervising a team of PSWs. As a member of the Home Care Department, the incumbent is responsible for working in the community providing the supervision, support and training to personal support workers. The incumbent will work Monday – Friday, 7.5 hours per day with some flexibility to work evenings as needed as well as an on call rotation with other members of the team.

Salary Range: $63,765.00 - $69,673.50 per year

PRIMARY FUNCTIONS:

• Identifies, minimizes and manages patient risk in accordance with risk management and incident reporting standards and policies
• Participates and collaborates with a multidisciplinary care team including staff, patients and caregivers in supporting the patient’s needs according to the patient’s care plan.
• Assesses and monitors patient status ensuring that collaborative patient-centred Care Plans are in place and current
• Provides internal customer service excellence through leading by example utilizing coaching and mentoring to support employees in providing excellence in patient care
• Under the direction of the Manager, Personal Support, develops and implements quality initiatives aimed at correcting negative variances, addressing gaps, mitigating risks and promoting client safety
• Works in collaboration with Human Resources in recruitment and orientation of Personal Support Workers.

Effectively manages the performance of direct reports through monitoring and regular performance reviews

• Effectively manages PSW time off from work, including vacation requests, sick time, and short term LOA requests and records such in Alayacare
• Ensures that direct reports understand and are aligned to their key accountabilities and perform to the expected level
• Provides input into the development of the PSW education plan
• Leads and co-facilitates PSW Team meetings
• Collaborates with the Manager, Personal Support in the annual review/revision of PSW policies

QUALIFICATIONS & EDUCATION:

• Registered Practical Nurse (RPN) in good standing with the College of Nurses of Ontario.
• Valid Ontario driver’s license, use of vehicle and insurance per Acclaim Health policy.
• Must be available for on-call rotation after hours and weekends

EXPERIENCE & SKILLS:

• Minimum 2 to 3 years of nursing experience in a community setting and/or a leadership or management role.
• Experience leading, coaching, mentoring, and managing teams.
• Strong verbal and written communication, interpersonal, and active listening skills.
• Experience working with care coordination and knowledge of community resources.
• Strong assessment, critical thinking, problem solving, and conflict resolution skills.
• Strong planning, organization, and multitasking skills with the ability to meet deadlines.
• Knowledge of quality improvement and risk management principles.
• Proficient in Microsoft Word, Excel, Outlook, and AlayaCare.
• Basic knowledge of Acclaim Health and its services.

Must be legally eligible to work in Canada

Acclaim Health is an equal opportunity employer and is actively working towards a more inclusive, diverse and equitable world. We recognize that our work environment is stronger - and our care more effective - when it includes people of equity-seeking groups, including those of varying race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, family status or disability status.

Please note - only those applicants selected for interview will be contacted.

Should you require accommodation during the recruitment and selection process, please inform human resources so we can ensure your equal participation in this process.

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