Support Services Supervisor jobs

Breton Ability is a purpose-driven organization committed to fostering greater inclusion, independence, and advocacy for people with varying abilities throughout Cape Breton. We are a leader in transformational change, supporting individuals to live meaningful lives through person-directed supports, community participation, and individualized planning.

At Breton Ability, our employees are passionate advocates who support individuals to achieve their goals, develop life skills, build meaningful relationships, and participate fully in their communities. We promote a workplace culture focused on accountability, respect, safety, learning, and continuous improvement.

We Are Looking For

Breton Ability is seeking an enthusiastic, innovative, and accountable leader to join our team as a Supervisor, Participant Supports and Services.

Reporting to the Manager, the Supervisor provides frontline leadership, operational oversight, quality assurance, staff development, and performance management within community residential services. The Supervisor ensures services are delivered in a manner that promotes dignity, choice, inclusion, independence, safety, and quality of life while supporting Breton Ability's commitment to the Nova Scotia Human Rights Remedy, UN Convention on the Rights of Persons with Disabilities (UNCRPD), Homes for Special Care legislation, Occupational Health and Safety requirements, and organizational policies and procedures.

The Supervisor serves as a visible leader who coaches staff, reinforces organizational expectations, promotes person-directed supports, and ensures accountability across assigned homes and programs.

Key Responsibilities:

Leadership and Staff Accountability

• Provide leadership, coaching, mentoring, and performance support to Residential Care Workers and other assigned employees.
• Conduct regular one-on-one meetings, team huddles, and staff meetings.
• Monitor attendance, absenteeism, scheduling concerns, overtime, and staffing requirements.
• Participate in recruitment, onboarding, probation reviews, performance evaluations, and employee development initiatives. Address performance concerns through coaching, documentation, and corrective action processes when required.
• Support Attendance Support Program processes.

Person-Directed Supports and Human Rights

• Promote person-directed practices that maximize participant choice, autonomy, and independence.
• Support participants in achieving meaningful outcomes and increased community inclusion.
• Ensure participant rights are respected, protected, and upheld.
• Support implementation of the Nova Scotia Human Rights Remedy and organizational transformation initiatives.

Quality Assurance, Compliance and Licensing

• Conduct home audits and quality assurance reviews.
• Monitor compliance with support plans, medication procedures, documentation standards, financial safeguards, licensing requirements, fire safety standards, and emergency preparedness plans.
• Gather and maintain documentation required for licensing inspections.
• Ensure corrective actions arising from audits, inspections, incidents, and investigations are completed.

SafeBAC, Risk Management and Health & Safety

• Review incidents and ensure timely SafeBAC reporting and follow-up.
• Participate in incident investigations, work refusal investigations, hazard assessments, and safety reviews.
• Monitor corrective action plans and ensure completion within established timelines.
• Support the development of safe working environments through audits, inspections, coaching, and education.
• Monitor compliance with infection prevention, PPE requirements, and workplace safety standards.

Documentation and Operational Excellence

• Ensure accurate and timely completion of participant documentation, medication records, shift reports, appointment tracking, behaviour tracking, Activity Pro documentation, and communication records.
• Conduct regular chart audits and documentation reviews.
• Utilize organizational technology systems and promote staff accountability for documentation standards.
• Monitor household budgets, purchasing practices, and resource utilization.
• Ensure maintenance requests, operational concerns, and vehicle-related issues are addressed appropriately.

Clinical and Interdisciplinary Collaboration

• Collaborate with nursing staff, behavioural specialists, occupational therapists, social support coordinators, recreation staff, families, guardians, and community partners.
• Participate in case conferences, planning meetings, and interdisciplinary reviews.
• Monitor implementation of participant support plans and behavioural support strategies.

The Ideal Candidate Will Possess

A clear understanding of the principles inherent in the United Nations Convention on the Rights of Persons with Disabilities, the Canadian Charter of Rights and Freedoms, and the Nova Scotia Human Rights Remedy, and demonstrate the ability to apply these principles within service delivery.

Education and Qualifications

• Post-Secondary Diploma or Degree in a relevant field required, or equivalent combination of education and experience in the community services sector.
• Previous supervisory experience in health, disability support, community living, or related service delivery environments.
• Experience supervising unionized employees is considered an asset.
• Demonstrated ability to support participants, families, guardians, and community stakeholders with professionalism, respect, and compassion.
• Strong interpersonal, communication, leadership, and conflict resolution skills.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to manage competing priorities in a dynamic service environment.
• Politically and culturally sensitive.
• Valid Driver's License and access to reliable transportation.

What Success Looks Like

Successful Supervisors at Breton Ability:

• Lead by example.
• Are visible and engaged within assigned homes.
• Promote accountability and continuous improvement.
• Foster safe, respectful, and inclusive environments.
• Support employee growth and development.
• Ensure high-quality participant outcomes.
• Maintain compliance with organizational, legislative, and licensing requirements.
• Successfully manage operational priorities while supporting organizational change initiatives.

Breton Ability is committed to fostering an inclusive workplace and encourages applications from all qualified individuals. Accommodations are available throughout the recruitment process upon request.

We look forward to hearing from you!

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Store discount
• Vision care
• Wellness program

Application question(s):

• Access to reliable transportation/vehicle

Education:

• DCS / DEC (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person