Support Operations Specialist jobs

Pay: $21.00–$25.00 per hour, based on experience

Job Type: Full-time

Valley Medical Supply is a locally operated home medical equipment and supplies business serving Penticton and the surrounding communities.

We are looking for a friendly, dependable, and motivated individual to join our team in a versatile position that combines customer service, administrative duties, inventory management, and hands-on assistance with medical equipment.

This is an excellent opportunity for someone who enjoys working with people, likes variety in their day, and is willing to help wherever needed. Some days will involve assisting customers in our showroom, while others may include working alongside therapists in the community, delivering equipment, or supporting day-to-day office operations.

If you enjoy helping people and aren't afraid to roll up your sleeves, this could be a great fit!

Key Responsibilities

Customer Service & Showroom

• Assist customers with the sale, rental, and service of home medical equipment and supplies.
• Provide friendly, knowledgeable assistance to customers in person and over the phone.
• Help customers find appropriate mobility aids, bathroom safety products, and other homecare equipment.
• Prepare customer quotations, process orders, and assist with invoicing and payments.
• Maintain a clean, organized, and welcoming showroom.

Administration & Inventory

• Assist with purchasing, product reordering, and receiving inventory.
• Stock shelves, organize products, and maintain showroom displays.
• Help with basic accounts payable, accounts receivable, and general administrative tasks.
• Assist with preparing quotations and invoices for third-party funding agencies.
• Maintain accurate records and support daily office operations.

Field Support & Deliveries

• Drive company vehicles to deliver, pick up, and transport home medical equipment throughout Penticton and surrounding communities.
• Safely load, unload, assemble, and set up medical equipment at customer homes and healthcare facilities.
• Accompany team members to appointments with occupational therapists, healthcare professionals, and clients.
• Assist with equipment demonstrations, fittings, and assessments under the guidance of experienced staff.
• Provide general support to the sales and service teams as required.

Qualifications & Skills

• Excellent customer service and communication skills.
• Friendly, professional attitude and a genuine interest in helping others.
• Strong organizational skills and attention to detail.
• Comfortable using computers and learning new software.
• Ability to multitask and adapt to changing priorities.
• Willingness to perform a combination of office, showroom, and physical duties.
• Dependable, punctual, and able to work independently or as part of a team.
• Physically capable of safely assisting with equipment handling and deliveries.
• Valid BC Class 5 driver's licence required, with a driving record acceptable to the company's insurer.

Previous experience in retail, customer service, administration, healthcare, or medical equipment is an asset but not required. We are willing to train the right candidate.

What We Offer

• Competitive hourly compensation based on experience.
• A friendly and supportive team environment.
• On-the-job training and opportunities to develop new skills.
• A varied position with a combination of office, showroom, and community work.
• The opportunity to make a meaningful difference in people's lives.

About Valley Medical Supply

Valley Medical Supply provides home medical equipment, mobility aids, and healthcare supplies to individuals and families in Penticton and the surrounding area. Our focus is on providing helpful, personalized service and practical solutions that support independence, comfort, and quality of life.

Interested in joining our team?

Please submit your resume through Indeed. We look forward to hearing from you!

Pay: $21.00-$25.00 per hour

Expected hours: 40.0 per week

Ability to commute/relocate:

• Penticton, BC V2A 5L1: reliably commute or plan to relocate before starting work (preferred)

Language:

• English (required)

Location:

• Penticton, BC V2A 5L1 (required)

Work Location: In person