Service Desk jobs in London, ON

We are seeking a reliable, detail-oriented Receptionist & Sales Administrator to join our team at Jaguar Land Rover London. In this dual-focus role, you will be the welcoming face and voice of our dealership at reception while providing essential administrative support to our sales department.

Please note: Transparency and clarity are essential for this role. Responsibilities are split between front-desk coverage and comprehensive sales administration. Candidates must be comfortable managing both areas seamlessly to ensure our reception desk remains fully covered and operational at all times.

Located on Wharncliffe Road South, Jaguar London is the region's dedicated home for iconic British engineering, performance, and modern design. The day-to-day operation is structured, organized, and focused on maintaining an orderly, high-standard workplace. Because the lineup represents a unique blend of sports car heritage and cutting-edge electric tech, the floor and service bays cater to a highly focused, detail-oriented crowd of automotive professionals.

For an applicant, Jaguar London offers a stable and predictable environment with a very specific, loyal client base. The dealership provides clean, state-of-the-art facilities, access to direct, specialized manufacturer training, and an excellent, reliable pay structure. It is a solid career home designed for independent sales specialists and skilled technicians who want to focus on their craft away from the noise of typical high-pressure volume stores.

Schedule & Hours

• A flexible schedule requiring full availability for rotating shifts (8:00 AM – 5:00 PM or 11:00 AM – 7:00 PM), with alternating Saturdays off.

Key Responsibilities

• Welcome all visitors, clients, and vendors warmly; answer, screen, and direct incoming multi-line telephone inquiries promptly and professionally.
• Maintain uninterrupted coverage at the front desk, coordinating breaks and schedules effectively with team members.
• Keep the reception and waiting areas tidy, welcoming, and well-stocked with marketing materials or refreshments.
• Process vehicle licensing accurately and manage all provincial/motor vehicle registry requirements.
• Maintain up-to-date daily and monthly sales logs, tracking deals and reporting figures to management.
• Manage the complete vehicle stock-in process for new and pre-owned inventory as vehicles arrive.
• Create, organize, and maintain secure, accurate physical and digital vehicle files and deal jackets.
• Assist the sales team with administrative overflow, correspondence, and customer follow-ups as needed.

Qualifications & Skills

• Proven experience in a busy reception or administrative support role (automotive or dealership experience is a strong asset).
• Exceptional organizational skills with a high level of accuracy and attention to detail.
• Strong multitasking abilities, with the capability to balance fluctuating reception traffic and time-sensitive administrative tasks.
• Professional, calm, and friendly demeanor under pressure.
• Proficient computer skills, including data entry, MS Office, and digital record-keeping.

Why choose Rafih?

• Competitive compensation and bonus plans
• Competitive Employee Benefits program
• Comprehensive training to set you up for success in your role
• A leadership team which strongly believe in providing personal and professional growth opportunities, mentorship, ongoing training, and continuous support
• Advancement opportunities
• A company culture focused on inclusivity, diversity, employee wellness, and community engagement
• Employee engagement and recognition events

For more than four decades Rafih Auto Group has been a leading automotive group in both Canada and the USA. Representing 23 brands throughout 20 locations. Our number one priority is to provide our valued customers with industry-leading services and world-class experiences.

At Rafih Auto Group we believe that our people are our biggest asset and our greatest strength. We understand the industry and the world is changing every day, and that is why we are always proactive and prepared to meet challenges with determination, collaboration, innovation, and enthusiasm. We are seeking passionate, dynamic, and driven individuals who share in our strong commitment to excellence and success to join our incredible and industry leading Canadian team.

Rafih Auto Group is an equal opportunity employer. We have accommodation processes and policies in place and will provide accommodation for applicants and employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resources department so that arrangements may be made throughout the selection process and prior to the beginning of employment.

We appreciate your interest in joining our incredible team at Rafih Auto Group, however only applicants that are contacted for an interview will be considered at this time.

Pay: From $17.60 per hour

Benefits:

• Company events
• Dental care
• Life insurance
• On-site parking

Application question(s):

• Please summarize your background in automotive licensing, garage registries, sales tracking, vehicle stock-ins, and managing vehicle files.

Experience:

• reception: 1 year (preferred)
• automotive reception: 1 year (preferred)

Location:

• London, ON N6L 1J9 (required)

Work Location: In person