Skip to main content
Post your resume and find your next job on Indeed!

Service Desk jobs in London, ON

Sort by: -
    • Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.
    • Record and manage equipment sent to repair depots for…
    • Coverage of reception desk (light reception duties).
    • Greet visitors and employees and direct them to contacts or service areas.
    • Medical, Dental, and Vision Insurance.
    • Paid Holidays and Paid Time Off.
    • Group RRSP with Employer Match.
    • Greet all customers whether on the phone or in person.
    • Handle a variety of service inquiries throughout the lifecycle of a life insurance policy.
    • At Hub Financial we empower independent advisors to grow their…
    • View all HUB International jobs - London jobs - Front Desk Coordinator jobs in London, ON
    • Salary Search: Inforce service administrator & front desk coordinator salaries in London, ON
    • See popular questions & answers about HUB International
    • Maintains the cleanliness and neatness of the front desk area.
    • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
    • Monitor service quality, workload, response times, recurring issues, and service level agreements (SLAs), and implement corrective actions where required.
    • Record, track, and document the service desk request problem solving process including actions taken through to the final resolution.
    • The role focuses on application lifecycle management, governance, IT/OT integration, cybersecurity compliance, data flows, support model definition, and vendor…
    • The Senior Analyst, IT Quality role is the designated IT system owner for all Quality-related applications supporting PowerCo Canada’s battery cell…
    • Demonstrated experience in the use of technology to improve access to library services and materials an asset.
    • Wide Area Network Development & Administration.
    • Previous experience in a hotel front desk or customer service environment is preferred.
    • Maintain a clean, organized, and inviting front desk and lobby…
    • Excellent customer service skills with a friendly, approachable demeanor.
    • Proven experience in front desk operations within a hotel or hospitality setting…
    • Stock front desk and suite shop supplies when needed.
    • Complete in full and accurate front desk checklist.
    • Check front desk email and respond/forward accordingly…
    • Ensure the front desk, lobby, and reception areas remain clean and organized.
    • Welcome guests and provide professional check-in and check-out services.
    • Demonstrated customer service skills with a friendly demeanor and professional phone etiquette.
    • Schedule appointments and coordinate service requests…
Get email updates for the latest Service Desk jobs in London, ON

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

People also searched:

service desk analyst
whmis
service advisor

Career Resources:

Desktop Technician
General Dynamics Land Systems
 (part of General Dynamics)
·
3.5
1991 Oxford Street East, London, ON N5V 2Z7
Full-time
Apply on company site

Job details

Pay information not provided
Full-time
Overtime, Weekends as needed, Evenings as needed, On call
1991 Oxford Street East, London, ON N5V 2Z7

Full job description

Description

The Associate Specialist, Desktop Technician’s role is to provide a single point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion, and provide end-user assistance where required.

Responsibilities

Strategy & Planning

  • Able to support a variety of devices at our primary office and remote sites


Acquisition & Deployment

  • Conduct research on end-user devices in support of standardization and procurement efforts.
  • Evaluate and recommend products for purchase.
  • Write technical specifications for purchase of end-user devices and related products.


Operations

  • Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
  • Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.
  • Record and manage equipment sent to repair depots for equipment under warranty or service contracts.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required Desktop service levels.
  • Assess the need for and implement performance upgrades to end-user devices based on software technical specifications.
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s end-user computing environment.
  • Where required, administer and resolve issues with associated end-user workstation networking software products.
  • Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.
  • Answer to and perform moves, adds, and changes (iMAC) requests as they are submitted by business
  • Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports.
  • Develop and maintain an inventory of all monitors, keyboards, hard drives, network cards, and other components and equipment as needed.
  • If necessary, liaise with third-party support and equipment vendors.
  • On call support may be required


Position Requirements

Formal Education & Certification

  • College diploma or university degree in computer science field

Knowledge & Experience

  • Minimum 1-2 years of related IT experience
  • Excellent technical knowledge of hardware, including desktops, laptops, tablets, smartphones, workstations.
  • Excellent technical knowledge of PC internal components, including drives, cards, memory upgrades.
  • Hands-on hardware troubleshooting experience.
  • Extensive equipment support experience with Dell
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Strong written, oral and interpersonal communication skills.
  • Ability to present ideas in user-friendly language.
  • Self-motivated, detail oriented and team oriented
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Proven customer service skills

Preferred Qualifications

  • Working technical knowledge of current protocols, operating systems, and standards
  • Driver’s license in good standing.


Work Conditions

  • Occasional evening and weekend work to meet deadlines.
  • Sitting for extended periods of time.
  • On-call availability
  • Overtime hours may be required to meet project deadlines.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices.
Let Employers Find YouUpload Your Resume