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Career Resources:

Hotel Front Desk Agent/Night Auditor
Comfort Suites, London ON
1120 Dearness Drive, London, ON N6E 1N9
From $19 an hour
Part-time, Permanent, Full-time
Apply now

Job details

From $19 an hour
Part-time, Permanent, Full-time
Night shift
1120 Dearness Drive, London, ON N6E 1N9

Full job description

We are seeking a dedicated and detail-oriented Hotel Front Desk Agent/Night Auditor to join our hospitality team at Comfort Suites London. This role is essential in providing exceptional customer service and ensuring a smooth operation during night shifts. The ideal candidate will possess strong communication skills, a friendly demeanor and a commitment to guest satisfaction.

You will be responsible for the following:

  • Greet and welcome guests and ensure their needs are met in a timely manner
  • Check-in and assign rooms to arriving guests
  • Manage and process, cancel, and change room reservations
  • Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner
  • Perform night audit procedures to reconcile daily hotel transactions
  • Manage and process payments and balance cash
  • Maintain all appropriate reporting schedules and checklists; including, opening checklists, closing checklists, daily bucket checks, inventory, room assignments
  • Verification and auditing of hotel revenues including credit card and room charges
  • Prepare and distribute daily reports to management
  • Document in the Front Desk logbook any issues that need to be communicated to the staff for the next shift, and escalate to the Hotel Manager as needed.
  • Answer phone calls and direct to others as required
  • Coordinate with housekeeping and maintenance
  • Perform clerical duties as required
  • Support the Supervisor with any other required tasks in a timely manner
  • Being flexible with scheduling
  • Collaborate with other hotel departments to ensure guest satisfaction
  • Perform other related duties as assigned

Qualifications:

  • Excellent communication and customer service skills
  • Proficient in using phone systems and computer software
  • Strong problem-solving skills and ability to handle difficult situations
  • Attention to detail and ability to multitask in a fast-paced environment

Candidate must have at least 1 year of experience as a Night Auditor, as well as completed or working towards a college or university degree (preferably in the hospitality industry).

We thank you for your interest in this position. Please note that only short-listed candidates will be contacted.

Pay: From $19.00 per hour

Experience:

  • Hotel Night Auditor: 1 year (required)

Work Location: In person

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