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Service Desk jobs in Durham District, ON

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    • Strong communication and customer service skills.
    • Shift: Monday to Thursday – 7:30 am to 4 pm, Friday 7:30 am to 12:30 pm.
    • Front desk duties, greeting clients, filing, answering phones, learning accounting software as well assist the other employees in the company.
    • Maintaining the front desk and reception area in an organized and professional manner.
    • Attending to customer inquiries; whether by phone or walk-in, in a timely…
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    • Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issues.
    • Strong customer service skills with a welcoming attitude toward guests.
    • Experience working at the front desk or in hospitality is preferred.
    • Handles initial triage and troubleshooting for all incoming incidents and service requests.
    • Acts as the first point of contact for all support channels (phone,…
    • Build rapport and elicit problem details from service desk customers.
    • Record, track, and document the service desk incident-solving process, including all…
    • Provides efficient, gracious, and professional guest service.
    • Provide the highest quality of service to the guest at all times and anticipate and exceed guest…
    • Discounts to retailers and service providers across the country.
    • Discount on vehicles, service and parts for you and your family.
    • Must have a min of 3 years customer service experience.
    • Have worked at the cash desk dealing with all methods of payments as well as preparing and dropping of…
    • Experience in retail, sales, or customer service is preferred.
    • As a Fashion Associate, you will deliver personalized service and support daily store operations…
    • Strong customer service skills with the ability to create a welcoming and engaging shopping experience.
    • 2+ years of experience in retail, sales, or customer…
    • Greet members, prospective members and guests, providing exceptional customer service.
    • Exceptional customer service skills; able to interact in a positive and…
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    • Greet members, prospective members and guests, providing exceptional customer service.
    • Exceptional customer service skills; able to interact in a positive and…
    • Develop shop drawings for custom reception desks, feature walls, cabinetry, paneling, and other millwork elements, ensuring accuracy and constructability.
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Job Post Details

Service Desk Technician - job post

Can-Tech Services
3.8 out of 5 stars
Ajax, ON L1S 2G8
$25–$30 an hour - Contract

Job details

Pay

  • $25–$30 an hour

Job type

  • Contract

Location

Ajax, ON L1S 2G8

Full job description

Service Desk Technician

Location: Ajax, ON
Term: Contract position – 12 months
Shift: Monday to Thursday – 7:30 am to 4 pm, Friday 7:30 am to 12:30 pm
Pay Rate: $25 - $30 per hour (based on experience)

Responsibilities:
  • Assist with PC imaging and deployment
  • Diagnose and resolve IS incidents and fulfil IS requests through ServiceNow system, email, phone or walkup and escalate to Level 2 teams when necessary
  • Support Windows 11 operating systems and Microsoft 365 applications
  • Troubleshoot issues related to PCs, laptops, printers and attached devices
  • Perform basic Active Directory tasks (account unlocks, password resets, group membership updates)
  • Handle incoming calls, emails, and tickets in a professional, customer-focused manner
  • Document incidents, resolutions, and standard operating procedures
  • Track and manage tickets using an incident management system
  • Identify recurring issues and contribute to problem management and trend analysis
  • Follow ITIL-based processes for incident and request management

Qualifications:
  • Diploma or degree in Computer Science, Information Technology, or related field preferred
  • Minimum education level achieved: Vocational/Trade School
  • Minimum of 3 – 5 years of experience in an IT support role
  • Strong communication and customer service skills
  • Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are an asset

Familiarity with:
  • Windows 11
  • Microsoft 365 (Word, Excel, Outlook, Teams)
  • Active Directory basics
  • PC hardware (Dell preferred)
  • Printers and peripherals
  • SCCM imaging
  • Experience with IT ticketing systems

To apply please email your resume to Cindy at: cwhitaker@cantech.agency

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