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    • Demonstrated commitment and passion for maximizing guest satisfaction at every stage of the guest experience.
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    • Our Expeditors are the liaison between the culinary and service teams to ensure dishes are executed correctly, on time and delivered to guests with perfection.
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    • Job Types: Part-time, Permanent.
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    • 2 years of restaurant team leadership & management.
    • Responsible for leading the guest experience (front of house) team to success.
    • Deliver an excellent guest experience.
    • Live and breathe the brand by continually using brand lingo and promoting the brand.
    • Provide responsible alcohol service to all Guests.
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    • This candidate not only understands the fundamentals of daily restaurant operations but also is a proven leader with training in their DNA.
    • This compensation is inclusive of the anticipated restaurant tip portion.
    • The Guest Service Team is responsible for the delivery of the guest experience.
    • This compensation is inclusive of the anticipated restaurant tip portion.
    • The Guest Service Team is responsible for the delivery of the guest experience.
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Job Post Details

Restaurant Guest Service Manager - job post

Beertown Public House
3.5 out of 5 stars
75 King Street South, Waterloo, ON
$55,000–$61,000 a year - Permanent, Full-time

Job details

Pay

  • $55,000–$61,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekends as needed
  • Night shift

Location

75 King Street South, Waterloo, ON

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Life insurance
  • Store discount
  • Discounted or free food
  • Paid vacation
  • Extended health care

Full job description

TO THOSE ASPIRING TO CAREER GREATNESS, READ ON:

With new locations on the horizon, Charcoal Group is growing and seeking the best and brightest Hospitality and Culinary minds to join our team of proven pros. We believe our success is driven by working alongside Leaders who are continually growing and driving to push themselves, their team and our business forward.

Our goal is to foster a work experience that provides our Chefs & Managers with:

  • Pride in their role and the company they work for
  • Personal & professional respect from all stakeholders
  • Ongoing learning & career development with a clear path for growth
  • An independent atmosphere that welcomes everyone’s ideas & initiatives
  • Competitive remuneration (plus benefits & earned bonuses)
  • Meaningful relationships and mentorships
  • Possibilities for personal & professional growth
  • …all while having good time!

If you…

  • know that ‘real’ people work nights & weekends,
  • believe that successful people don’t know more, they do more,
  • feel the restaurant operates at it’s best when you’re there,
  • take the bull by the horns,
  • work hard to succeed hard,
  • aspire to achieve greatness in your career,

…success is here for you to earn!

About the Guest Service Manager Role:

  • Full-time, salaried, entry level hospitality management position
  • Responsible to oversee daily opening procedures ensuring each day is set for success
  • Operate lunch shifts with excellence, focusing on increasing in lunch sales week over week, year over year.
  • Overseeing Front of House team fulfilling steps of service and all side-work both before & after service.
  • Assisting Guests & handling any concerns during the shift with Hospitality from the Heart.
  • Hire, train, mentor and schedule (weekly) Host team
  • Monitor daily cleanliness of restaurant, attacking any cleaning & repair concerns with urgency
  • Manage reservation book including facilitating the planning & set up of large group events
  • Assist in managing costs related to service - Front of House Labour, Uniform Inventory, Paper Goods/Office Supplies (to name a few)

Guest Service Manager Earnings & Perks:

  • $55,000 annual salary
  • Bonus Incentive ($6000 annually, paid quarterly as earned)
  • Comprehensive Management Benefits & Life Insurance Plan – enrolled on day 1
  • Paid Vacation Time
  • Daily Management Meals
  • Charcoal Group Dining Discount
  • Comprehensive initial & ongoing training provided
  • Career growth & ongoing development opportunities
  • Positive, supportive & inclusive team culture

We want to meet you. Apply now via this ad, or in person at Beertown Waterloo.
Beertown Public House is a concept of the Charcoal Group of Restaurants (an independent company of insane greatness & winner of Food Service Canada’s 2019 Independent Restauranteur of the Year Award). Learn more about Beertown and our rich hospitality history at beertown.ca & charcoalgroup.ca

Location: 75 King Street South, Waterloo, ON N2J 1P2

Job Types: Full-time, Permanent

Pay: $55,000.00-$61,000.00 per year

Benefits:

  • Dental care
  • Discounted or free food
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Store discount
  • Vision care

Experience:

  • Serving/Bartending: 2 years (required)
  • Restaurant management: 1 year (required)

Licence/Certification:

  • Smart Serve (required)

Work Location: In person

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