Probation jobs in London, ON

About Lovegrove Dermatology

Lovegrove Dermatology is a well-established, high-volume dermatology practice providing exceptional medical and cosmetic care in a professional, organized, and patient-focused environment. We are recognized for our high clinical standards, collaborative team culture, and commitment to delivering an outstanding patient experience.

We are seeking a motivated, detail-oriented Medical Administrative professional to support our growing dermatology and aesthetics department. This role is well suited to someone who is proactive, takes initiative, and takes pride in contributing to a high-performing clinical team.

The Role

As a Medical Administrator, you will play a key role in shaping the patient experience from the first point of contact through to follow-up care. You’ll work closely with providers and team members to help ensure smooth clinic operations and a consistently positive, supportive experience for every patient.

This is a dynamic, patient-facing role in a fast-paced clinical environment that values professionalism, strong organization, and excellent communication skills, along with a genuine commitment to patient care.

You will be joining a well-structured and supportive clinical environment, where teamwork, consistency, and clear processes support smooth and efficient day-to-day operations.

Key Responsibilities

• Welcome patients in person and by phone with warmth, professionalism, and confidence
• Schedule, manage, and coordinate appointments using online and in-clinic systems
• Prepare and maintain accurate patient charts, documentation, and intake information
• Respond to patient inquiries and deliver a high standard of customer service
• Support providers during clinic hours and collaborate with team members to maintain efficient clinic flow
• Build strong, long-term patient relationships through clear, consistent communication
• Educate patients on recommended treatments and medical-grade skincare products
• Ensure accurate product selection, billing, and payment processing using the clinic’s POS system
• Support patient retention, rebooking, and new patient follow-up
• Maintain current knowledge of product offerings, pricing, promotions, and inventory processes

What We’re Looking For

• Minimum 3 years of administrative experience required (medical and/or aesthetics experience strongly preferred)
• Highly organized, detail-oriented, and comfortable using computers and clinical software
• Excellent written and verbal communication skills
• Reliable, punctual, and consistently professional
• Confident, warm, and patient-focused approach
• Ability to work efficiently in a fast-paced, team-based clinical environment
• Strong work ethic and a genuine interest in dermatology and aesthetics and patient care

Why Join Lovegrove Dermatology?

• Supportive, professional, and collaborative team environment
• Opportunity to grow within an expanding and progressive practice
• Staff discounts on premium medical-grade skincare products and aesthetic treatments
• Complimentary on-site parking
• Provided scrubs for a polished, professional appearance
• Health Spending Account (HSA) after successful completion of probation period
• Ongoing learning and professional development opportunities

Schedule

• Full-time, on-site position
• Monday–Friday: 8:00 AM–4:30 PM (Tuesdays: 9:30 AM–6:00 PM)
• This role requires in-person attendance; remote work is not available

Pay

Competitive pay range of $23.00–$27.00/hour depending on skills and experience.

Application Process

To be considered, applicants must submit:

• Resume or CV
• Formal cover letter outlining your interest in the role and in joining Lovegrove Dermatology
• References

Applications missing a cover letter will not be considered.

If you are detail-oriented, hardworking, and take pride in delivering excellent patient experiences, we would welcome your application.

Pay: $23.00-$27.00 per hour

Benefits:

• Extended health care
• On-site parking
• Store discount
• Wellness program

Application question(s):

• Do you hold a diploma or certificate in Medical Office Administration, Office Administration, Executive Administration, or a related field
• Please list any EMR and/or POS systems you have hands-on experience using, including the type of clinic or business where they were used

Experience:

• Administrative: 3 years (required)

Work Location: In person