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    • May require off hours support.
    • The remaining 2 days a week will be in office dealing with customers including support through email, support tickets and phone…
    • Previous field support or desktop support experience.
    • Demonstrated experience independently managing technical support activities.
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    • This role provides IT support and customer services, to ensure the users are satisfied with their IT support experience.
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Support Analyst II
403Tech
Calgary, AB
•
Hybrid work
$50,000–$60,000 a year
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$50,000–$60,000 a year

Job type

Full-time

Benefits

Pulled from the full job description
Extended health care

Full job description

Support Analyst II

Summary

As part of the IT team in Calgary, this individual is responsible for providing onsite support to one major client for 3 days a week in person. The remaining 2 days a week will be in office dealing with customers including support through email, support tickets and phone calls.

SPECIFIC DUTIES

  • Provide Tier 2 support to clients via email, support tickets and phone calls on a day to day basis.
  • User Setup and Maintenance in Active Directory and applications
  • Desktop/Laptop Setup – Troubleshooting, Installing and Configuration through Help Bench
  • Provide input and create user documentation
  • Proactive communication of application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
  • Provide support for the testing of new and existing software applications under development or consideration for purchase.
  • Apply diagnostic utilities to aid in troubleshooting
  • Identify and learn appropriate software applications used and supported by the organization.

PERSONAL SPECIFICATIONS

Education

  • College diploma or university degree in the field of computer science, information systems, and/or 3 to 5 years equivalent work experience.

Experience

  • In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including Microsoft Suite, Window (including desktop setup, installation and deployment), and Microsoft 365
  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
  • Able to develop and interpret technical documentation for training and end user procedures.
  • Knowledge of trends in technology relating to software applications.
  • Experience with building and maintaining databases for query and problem tracking.

Skills and Knowledge

  • Good understanding of the organization’s goals and objectives.
  • Excellent written, oral, interpersonal, and presentational skills.
  • Ability to conduct research into software development and delivery concepts, as well as technical application issues.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self motivated and directed.
  • Ability to absorb new ideas and concepts quickly.
  • Good analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Very strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.

Other

  • May require off hours support
  • Requires a vehicle

Work Conditions

  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.
  • Some local travel may be required.

---------------------

Please attach resume, cover letter and salary expectations and send to careers @ 403tech.com

Work remotely

  • No

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Benefits:

  • Extended health care

Ability to commute/relocate:

  • Calgary, AB: reliably commute or plan to relocate before starting work (required)

Experience:

  • Technical support: 3 years (required)
  • onsite: 3 years (required)

Work Location: Hybrid remote in Calgary, AB

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