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Job Post Details

Client Care Coordinator (Assessment & Intake) - job post

Heartwell Home Care Services Inc.
Scarborough, ON
$40–$45 an hour - Casual

Job details

Pay

  • $40–$45 an hour

Job type

  • Casual

Shift and schedule

  • On call

Location

Scarborough, ON

Benefits

Pulled from the full job description

  • Flexible schedule

Full job description

About Us

We are a growing home care service provider in the Greater Toronto Area, focused on delivering reliable, compassionate, and personalized support to individuals in their homes. Our goal is to provide high-quality care that allows clients to maintain their independence, comfort, and dignity.

We are committed to building a team of dedicated professionals who take pride in their work and value consistency, professionalism, and strong client relationships.

Role Overview

As we continue to expand, we are building a small, reliable team of experienced professionals who can conduct client assessments and intake visits on an as-needed basis. This position is designed for individuals seeking a flexible role, with the potential to grow into a more consistent Care Coordinator or leadership position.

The coordinator will work closely with the Care Director to gather client information, assess care needs, and develop individualized care plans, ensuring a smooth and professional onboarding experience.

Key Responsibilities

Client Intake & Onboarding

  • Conduct initial home/virtual assessments to evaluate client needs, safety, and personal preferences.
  • Assist with onboarding new clients
  • Develop, implement, and update personalized Care Plans based on client’s needs.
  • Maintain detailed, accurate documentation of all assessments, visits, and care plan modifications.

Client & Family Communication

  • Represent the service provider (Heartwell) professionally during initial client and family interactions
  • Help set clear expectations regarding services and support

Qualifications

  • Healthcare background required (PSW, RPN, RN, or related field)
  • Valid Vulnerable Sector Check (or willingness to obtain)
  • Valid G driver’s license with a clean driving record (preferred)
  • Reliable vehicle with appropriate insurance
  • Nursing background (RPN/RN) is an asset
  • Additional healthcare-related diploma or degree is an asset
  • Current CPR / First Aid certification is an asset

Essential Skills & Qualities

  • 1–3+ years of experience in home care, client assessments, or care coordination
  • Experience conducting client assessments, developing care plans, or participating in intake processes
  • Experience working in a healthcare or medical environment
  • Strong knowledge of medical terminology and healthcare documentation
  • Experience working with PSWs and/or nurses
  • Ability to handle sensitive situations with professionalism, empathy, and sound judgment
  • Strong organizational skills and ability to work independently
  • Professional communication skills (written and verbal) with clients, families, and care teams
  • Detail-oriented with accurate documentation practices
  • Strong networking and relationship-building skills

Travel Requirements

  • Need based travel throughout your specific region

Compensation

  • contract-based role
  • Pay per assessment
  • Bonus for successful client onboarding
  • Opportunity to grow into a larger role as our team and client base grows

How to Apply

  • Must be legally entitled to work in Canada
  • References required upon request

· Email your resume and a short summary of your experience to info@heartwellhomecare.ca

Pay: $40.00-$45.00 per hour

Benefits:

  • Flexible schedule

Application question(s):

  • Do you have experience doing client assessments?
  • Do you have experience developing care plans?
  • Are you available to work on an on-call basis?

Experience:

  • care planning: 2 years (preferred)

Licence/Certification:

  • PSW, RN, or RPN certificate (preferred)

Work Location: In person

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