Medical Services jobs in Victoria, BC

Clinic Practice Manager

Location: Clinic 805 – 805 Fairfield Road, Victoria, BC

Position Type: Full-Time, Permanent (4 or 5 days a week)

About Us

Clinic 805 is a patient-focused non-hospital surgical facility committed to delivering safe, high-quality, and compassionate care. We are seeking an experienced and highly organized Clinic Practice Manager to provide operational leadership and support the continued growth and success of our clinic.

This is an excellent opportunity for a motivated healthcare leader who enjoys fostering a positive workplace culture, driving operational excellence, and ensuring exceptional patient and staff experience.

Position Summary

The Practice Manager is responsible for the day-to-day administrative and operational management of the clinic. Working closely with physicians, clinical staff, and leadership, the Practice Manager ensures efficient operations, regulatory compliance, financial stewardship, and a positive patient experience.

The successful candidate will oversee clinic operations, human resources, quality improvement initiatives, and administrative functions while promoting a collaborative and professional work environment.

Key Responsibilities

Operations & Administration

• Oversee daily clinic operations and workflow.
• Develop, implement, and monitor administrative processes and procedures.
• Coordinate clinic scheduling and resource allocation.
• Ensure efficient patient flow and service delivery.
• Support strategic planning and organizational initiatives.
• Coordinate clinic maintenance and facility-related services, including preventive maintenance schedules, repairs, vendor management, and workplace safety considerations.

Human Resources

• Support recruitment, onboarding, training, and retention of staff.
• Maintain employee personnel files and confidential HR documentation.
• Manage employee files and documentation.
• Coordinate performance reviews and employee development activities.
• Foster a positive, respectful, and collaborative workplace culture.
• Assist with employee relations matters and conflict resolution.
• Prepare and review staff timesheets, ensuring accuracy and timely submission.
• Act as the primary liaison with the payroll provider and coordinate payroll-related matters, including employee updates, payroll changes, and issue resolution.
• Monitor mandatory training, certifications, and staff compliance requirements.

Financial & Business Management

• Monitor clinic expenditures and operational budgets.
• Oversee accounts payable, including invoice processing and payment coordination.
• Review invoices, contracts, and vendor agreements.
• Assist with financial reporting and performance monitoring.
• Identify opportunities for operational efficiencies and cost savings.

Quality, Compliance & Risk Management

• Support quality improvement and patient safety initiatives.
• Ensure compliance with applicable regulations, accreditation requirements, and clinic policies.
• Coordinate annual policy reviews and staff education activities.
• Monitor incident reporting, corrective actions, and risk management processes.
• Maintain documentation required for audits and accreditation reviews.

Patient Experience

• Promote a high standard of patient service and professionalism.
• Respond to patient concerns and complaints in a timely manner.
• Monitor patient feedback and identify opportunities for improvement.

Qualifications

Required

• Bachelor's degree in Business Administration, Healthcare Administration, Human Resources, or a related field, or an equivalent combination of education and experience.
• Minimum 3–5 years of progressive management experience, preferably in a healthcare setting.
• Strong leadership, organizational, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Advanced proficiency with Microsoft Office applications.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Preferred

• Experience in a surgical, medical specialty, or ambulatory care setting.
• Knowledge of healthcare privacy legislation and accreditation standards.
• Human Resources training or certification.
• Experience with healthcare scheduling and electronic medical record systems.

Skills & Attributes

• Strong interpersonal and relationship-building skills
• High level of professionalism and discretion
• Excellent time-management and organizational abilities
• Ability to lead and motivate teams
• Sound judgment and decision-making skills
• Attention to detail and commitment to continuous improvement

What We Offer

• Competitive compensation to commensurate with experience
• Comprehensive benefits package
• Paid vacation
• Professional development opportunities
• Supportive and collaborative work environment
• Opportunity to make a meaningful impact on the patient and staff experience

How to Apply

Interested candidates are invited to submit a resume and cover letter outlining their qualifications and experience.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $85,000.00-$110,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off

Experience:

• Human resources: 2 years (preferred)
• Corporate finance: 1 year (preferred)

Work Location: In person