Medical Office jobs in Surrey Centre, BC

About Perfection Cleaning

Perfection Cleaning has proudly served the Fraser Valley and surrounding communities since 2007. We are a growing, established cleaning company committed to delivering exceptional service, building lasting client relationships, and creating a positive, supportive and accountable workplace.

We are seeking an experienced, proactive and highly organized Office Manager to oversee our daily operations, lead our team and ensure our business operates efficiently and professionally.

This is a key leadership position requiring strong decision-making, attention to detail, accountability and the ability to independently identify challenges, implement solutions and continuously improve company performance.

The ideal candidate is a confident leader who takes ownership of their responsibilities, communicates effectively, follows through on commitments and thrives in a fast-paced environment.

Key Responsibilities

Daily Operations & Office Management

• Oversee daily office operations, ensuring company procedures, service standards and operational deadlines are consistently met.
• Manage daily scheduling, staff availability and operational coverage to ensure reliable service delivery.
• Identify operational inefficiencies, develop solutions and implement improvements.
• Oversee administrative workflows, task delegation and completion of assigned responsibilities.
• Maintain accurate company records, CRM information, scheduling calendars and operational documentation.
• Anticipate staffing and operational challenges and take proactive steps to minimize disruptions.
• Ensure effective communication between office administration, field employees and management.

Recruitment, Employee Management & Leadership

• Oversee the complete recruitment process, including Indeed job postings, applicant screening, interviews, reference checks and onboarding.
• Ensure applicants receive timely communication and recruitment activities are consistently maintained.
• Coordinate employee training, performance evaluations and professional development.
• Manage employee scheduling, attendance, time-off requests and staffing requirements.
• Establish clear expectations, monitor employee performance and ensure accountability.
• Address employee concerns, performance issues and disciplinary matters professionally and in accordance with company policies.
• Support employee retention and maintain a positive, respectful and productive work environment.
• Ensure employee records and performance documentation are accurate and current.

Client Relations & Customer Satisfaction

• Oversee client communications, inquiries, complaints and service concerns.
• Ensure client requests, complaints and outstanding issues receive timely follow-up and resolution.
• Monitor client satisfaction, cancellations and service consistency.
• Develop strategies to improve customer retention and strengthen long-term client relationships.
• Minimize unnecessary changes to recurring client schedules and assigned cleaning teams.
• Ensure client preferences, service instructions and communication records are accurately maintained.
• Identify recurring customer concerns and implement corrective actions to improve service quality.

Financial & Business Performance

• Monitor staffing levels, employee hours, overtime and operational expenses.
• Review scheduling efficiency, labour utilization and job profitability.
• Track recruitment expenses, employee turnover and hiring effectiveness.
• Monitor operational performance indicators, including client retention, scheduling changes, customer complaints and staffing requirements.
• Assist in identifying opportunities to reduce unnecessary expenses and improve profitability.
• Ensure accurate operational records are maintained to support payroll, invoicing and financial reporting.
• Provide recommendations to ownership regarding operational improvements and business performance.

Leadership, Reporting & Accountability

• Work directly with the business owner to implement company goals, procedures and operational priorities.
• Attend and contribute to leadership meetings, providing updates on departmental performance, staffing and outstanding responsibilities.
• Establish clear action plans, deadlines and follow-up procedures.
• Ensure assigned tasks and operational commitments are completed accurately and on time.
• Proactively communicate challenges, recommend solutions and follow through on corrective actions.
• Conduct operational reviews to identify areas requiring improvement.
• Maintain confidentiality, professionalism and sound judgment in all company matters.

Health, Safety & Company Standards

• Ensure employees follow company policies, cleaning procedures and workplace safety requirements.
• Support a safe and healthy work environment in accordance with applicable regulations.
• Oversee incident reporting, documentation and corrective follow-up.
• Maintain appropriate cleaning equipment, supplies and inventory levels.
• Support company events, promotions and community initiatives in collaboration with the marketing team.

Qualifications & Experience

Required:

• Minimum 2 years of experience in a management or supervisory role.
• Strong organizational, leadership and problem-solving abilities.
• Experience managing employees, coordinating schedules and handling multiple priorities.
• Excellent written and verbal communication skills in English.
• Strong attention to detail, accountability and time management.
• Proficiency with computers, email and Microsoft Office applications.
• Valid BC driver’s licence and reliable vehicle.
• Ability to work full-time, in person, at our Aldergrove office.

Preferred:

• Experience managing operations in a service-based business.
• Previous recruitment, onboarding and employee performance management experience.
• Experience using CRM systems, scheduling software, Indeed and QuickBooks.
• Understanding of operational budgets, staffing costs and performance reporting.
• Experience implementing procedures and improving workplace efficiency.

What We’re Looking For

We’re looking for someone who:

• Takes initiative and follows through without constant supervision.
• Leads by example and holds themselves and others accountable.
• Is comfortable making decisions and addressing challenges professionally.
• Can prioritize effectively while managing competing demands.
• Communicates clearly and respectfully with employees, clients and ownership.
• Is solution-oriented, dependable and committed to continuous improvement.
• Understands that exceptional customer service, strong employee relationships and efficient operations are essential to business success.

Benefits

• Extended health care
• Dental care
• Vision care
• Mileage reimbursement
• On-site parking
• Company events

Join Our Team

At Perfection Cleaning, we believe strong leadership, teamwork and accountability are the foundation of a successful business.

We are looking for an Office Manager who will take pride in leading our team, improving our operations and contributing to the continued growth and success of our company.

If you’re an experienced leader who enjoys taking ownership, solving problems and making a meaningful impact, we’d love to hear from you!

Job Types: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Mileage reimbursement
• On-site parking
• Vision care

Education:

• Secondary School (required)

Experience:

• Management: 2 years (preferred)

Licence/Certification:

• BC Drivers License and reliable vehicle (required)

Work Location: In person